Zimmer Chrysler Dodge Jeep Ram

Nick at Zimmer made my car buying process easy and hassle free. His professionalism was second to none and would definitely recommend anyone to see him for their car needs.

Very pleasant friendly helpful got new Jeep rubicon Would recommend them. Great Job I’m very happy Thank you ! Facility very clean and organ Thanks

Service management at the Jeep dealership in Florence, KY provided the worst customer service interaction I've ever experienced in my life with any company. Management never returns a call. Even after leaving many messages, you still must continue calling & following up yourself for many days to attempt to speak with management. When a technician finally persuaded management to answer my phone call, I was appalled to say the least regarding how rude a manager could be. Before even fully researching my issue or hearing my whole side of the story to gather more information at an attempt to formulate an objective decision, management was dismissing me as if they could care less. At minimum, you would think management would at least humor me by saying they’re going to double check some things on their end to review & then follow-up with me. Needless to say, there of course was never a follow-up call from management. Like I mentioned before, it’s hard enough to speak with them after I called various times, so I didn’t have high expectations for a follow-up call from management. Management informed me that any recorded phone calls & text messages might not have mentioned any specific charges for my service, but my face to face conversation with any service agent when I dropped off my vehicle would be a “he said – she said” dispute that wouldn’t support my case. Management implied that the service technician always makes customers aware of any charges when speaking in person prior to a service being performed. I quickly informed management that I dropped the vehicle off in the evening (after hours) & never had a face to face conversation with any service agent, so service management’s theory was unsupported. Thus, there was no phone conversation, text message, or face to face interaction that supported management’s theory. I didn’t find out about any price I owed until I was surprised at the dealership when I picked up my vehicle. I was essentially forced to pay a charge that I had no prior knowledge to the exact price. Recorded phone calls, text messages, & no face to face conversations all support my claim. While I don’t expect anything for free, I would at least expect to know an exact price before I consent to work performed on my vehicle. At minimum, I would expect management to offer some compromise where I would pay part of the price that was originally unknown to me instead of paying the entire originally unknown amount. This gesture would be a good example at compromising to exhibit good customer service…of course management never offered any compromise to resolve the current issue. Even being offered a credit for a future service is something I would not entertain with a business ran in such a manner exhibited by management’s interaction with customers. I’ve been in a managerial role for many years & I absolutely wouldn’t train my managers to interact with customers in such a rude manner like that exemplified from the management at this Jeep dealership. If you plan to resolve any issues that potentially need management intervention, you might as well save your money & effort because you’ll unfortunately be wasting your time. I’ve dealt with other Jeep dealerships in the area & they are very professional. If I ever plan to purchase a new vehicle or have my vehicle serviced, there’s not a chance I’d ever choose the Florence, KY Jeep dealership. Unfortunately, this Jeep dealership in Florence, KY lost a loyal Jeep customer forever due to a very small issue that could have easily been resolved in a compromising approach with a much more competent service manager.

I feel Zimmer is a excellent dealership and their service dept. is excellent as well. I have bought my last two cars from them and have been very satisfied with how I was treated and my dealings with them.

Everyone is so nice. They were so helpful & super friendly. I will definitely be back, & would also, recommend them to anyone who asks. This was also done during the pandemic. I’m truly grateful for what they did to help me.

Sales team was very professional. Buying process was quick, easy and painless. Cameron was very helpful and I would definitely do business with him again.

Nick was amazing and helped me through the process flawlessly. I was a very easy process from start to finish with Nick on the front end and Tony at the end. Both of them were extremely professional and the made the process very easy.

I was very glad Bill could conduct our business remotely and meet me to finalize things. He was wearing gloves and that reassured me some give in virus concerns. The detail was, frankly, pretty awful and I’ve spent a ton of my time cleaning the vehicle, also finding missing trim parts that should have been caught in the inspection.

First, I would like to say in these days of stress and uncertainty, my experience with Zimmer Chrysler Jeep of Florence was by far the best and least stressful. Nate Hogel is a consummate professional and preforms his trade flawlessly! I can’t begin to describe how well I was treated by him and his team. Nate Hogel, Tony Fritsch, and Christina Cain went far above and beyond anything I could have hoped for, and made this the easiest and best car purchasing experience I ever had at any dealership bar none. I would without reservation recommend Zimmer Chrysler Jeep of Florence to anyone considering a purchase of a new car. Again, Thank You. Barry

I have been tracking down a noise for over a year with another dealer's Service department. Many visits later, the other dealer's Service department was unable to locate the issue. Zimmer's Service department took the appropriate time to replicate the sound (drivetrain issue), and was quickly able to identify a solution. Kudos to Zimmer for having such a strong, attentive team. Thank you to Wes, Chris and Lee for all your efforts!