Jeff Wyler Ft. Thomas

Had a deal in place to purchase a used Toyota Tundra. Drove 150 miles, and the truck has yellow paint down the side of it (road paint). Dealership did work to clean it off, but I decided between that and a few, less than upfront pricing issues (hidden fees, gift card weirdness etc.) this wasn't the truck for me. On a positive note my salesman John was really awesome, good dude and I would work with him again.

Our car-buying experience at Jeff Wyler Fort Thomas was our first and most definitely last. From beginning to end, it was a poor experience. Starting with the test drive, we scheduled it and arrived on-time, only to have to wait for 20 minutes for anyone to even talk to us after we said we were there for a scheduled test drive. When we got the necessary paperwork completed for the test drive and got the key, we proceeded to get in a car that was dirty outside and in, had the fuel light on saying we had less than 30 miles to empty, and a tire-pressure monitor light on, indicating that the tire pressure was bad. When we mentioned these things to the sales rep, he said that the tires looked ok, and we should be fine, and that 30 miles should be enough for a test drive. So we reluctantly took the car out, drove highways and backroads, all the time wondering if we would run out of gas or get a flat tire along the way. We safely returned to the dealership, and began talking about a deal for the car. That went as expected, but when the sales rep brought out a paper showing the price we agreed upon, there was a line item of "Accessories" that was $3500, which amounted to almost half the sale price we agreed upon - meaning the car would cost about 150% of the negotiated price. The paper was literally pushed to us across the desk, indicating that we could sign right now and leave tonight with the car. When we questioned the "Accessories", he explained them to us, that they were either already installed (in the case of the pulsing brake light and the undercoating), or were just a standard recommended item (an interior/exterior warranty). We had to go back and forth for 20-30 minutes before "the manager" allowed these to be removed from the sale. This was probably a sign we should have walked away, but alas, we did not. So now with a deal with the negotiated price, adding tax, title, and other fees, we thought we were set. We signed paperwork showing the down payment amount, and the amount we were financing, and the next morning, we were able to pick up the car after it was haphazardly "detailed", filled with a tank of gas, and the TPMS light was resolved. We immediately noticed that the second key was not working, and we assumed the key fob's battery was dead. They said they could replace the battery for $25, but we declined, and replaced it on our own. Thankfully the key actually worked - I know with some cars, especially if this key was not an original or previously programmed to the car, it could cost $100 or more to get it programmed to the vehicle. We thought we were in the clear at this point - just needs some TLC and cleaning, but then the next issue arose. The second day owning the car, we noticed a horrible squealing/grinding noise from the engine bay. We did not hear this in 30 minutes of test drive or from the first day driving about an hour. We narrowed it down to the A/C compressor, and took it to a trusted mechanic to diagnose. They are replacing the A/C compressor, as the clutch mechanism is failing. Things like this are expected with a used car, but to happen one day after bringing the car home seems suspect. The dealer had to have known about this, but unfortunately unlike home sales, there are no disclosures required about issues on used cars. Caveat Emptor! The final straw that is prompting this review is that when we received paperwork from the lender and were able to access the loan account, we noticed that the loan was originated for $295 more than the "Amount to be financed" on the paperwork we signed. There is no mention of any other fee on top of the "Amount to be financed". And to be clear, this is not interest or anything else on the loan - the loan was originated for $295 more than the amount on our paperwork. I have tried contacting the dealer via every means published on their web site, and have only gotten responses saying they will get back to me. Maybe our experience is an outlier, but Buyer Beware!

I've bought a few cars in my life, and I wouldent say any of them have been a great experience, but my experience here takes the cake as the worst, by far. I have never seen a more disorganized, disrespectful, patronizing, and just downright shady dealership. First off, there is no way to contact anyone. The dealership has been straight up avoiding my girlfriend and will not take any calls. They were asked to produce a service schedule for the warranty, which they have yet to do. This is something that should be easily obtained. The credit union still hasn't received the payoff for the vehicle traded in, and the payoff is only good for so long. We've have had the car for less than 2 weeks and have drove it minimally. Took it to get an alignment yesterday (why didn't the dealership align it when they got it? Who knows) and was told the lower bushing controls needed to be replaced. This obviously wasn't done by me, so I Co acted the dealership to see if they would make it right. Of course, "it passed all our inspections" and that it would be my responsibility. It's my responsibility even though the car was not inspected according to the checklost you provided me? The checklist is just for show I guess, and nothing is truly inspected to the standard they claim to hold. Certified pre owned means nothing apparently. Again, no one from the dealership wants to communicate and are brazenly avoiding us since they got our money. After this experience, I will be doing anything and everything in my power to ensure no one buys a car from this location anymore. I will be plastering it across any and every social media avenue, and I'll make sure to mention it in any conversation. I'll be screaming it from the hilltops. You can't operate like this and claim to have the 'highest' standards.

Casey Jones was very proactive in responding to my concerns and correcting the issues I had. Great job from him !

Ted and Steve helped me out at every turn. I was purchasing from out of state and needed a little more help than someone walking in. They picked me up from the airport and got me on my way really quickly so I could start the drive home. Everything seemed to go very smoothly.

I went to purchase a used car for cash after I called to check that it was still available. First they didn't know where the car was ( when I arrived the salesman had located)then said it hadn't had a chance to go through their service checks even though they had the car listed on their web site. They then produce a sheet showing a higher price and he "Wyler Discount" to the selling price listed on their site. I had questions which the Sales Manger and General manager could not answer to my satisfaction. Not only that but the GM was rude and sarcastic. They also kept trying to add additional services I didn't want. The GM snatched the keys from in front of me (mind you we had a deal and signed document) ran off with the key and took the car. Very childish and unprofessional to put it nicely. Basically he reneged on the deal that was signed on the table. So two managers of which neither could not or would not satisfy my questions. The answer was I don't know. I would not ever purchase from any of the dealerships especially after reading other comments about other locations that were not flattering. I phoned corporate (dialed the 859 Kentucky) .Did not receive any better customer service .

We called about service for our convertible as it would not start. We spoke with Derek in the service department and he said we could have it towed there and they would let us know what was wrong. That was on August 5th. We called Derek after a few days and he said they had not gotten to it yet but would let us know. We asked that the car be covered and in the shade as it has always been kept in the garage. Derek said no problem. My husband called a few days later for an update. Derek did not respond. After many messages and not returned calls asking Derek to call us back, we were ignored. After 2 1/2 weeks of nothing, my husband went to pick up our car. We found a better dealership that could help us. Upon arrival my husband saw that the convertible top had come apart from the glass as it was parked in direct sunlight. Since the top was broken, the car interior was soaked with water. This car had just been detailed a month before! The clerk asked who had worked on our car and my husband said he did not know as Derek would not return his calls. We asked for all 3 sets of keys back and waited for the tow to the real mechanic. Derek did not care one bit about our car. The lack of communication was horrible! The damage to our car will be expensive to repair in addition to the cost of an extra tow. If this is the way Wyler does business, it is terrible! There was no apology or anything from this place! We will pursue restitution and will never return to this disputable dealership!

Dishonest dealership, terrible business practices!! called to see an advertised truck on Feb 5. Doug Lambert answered my call and said he would have it ready to show, then called me back 15 minutes later and said it wasn't there, claimed it was out for detail. I told him to call me when it was back. Truck was listed for 42,900. On Monday price of truck went up 4k. I sent a text to doug to see if it was back and ask about the price change. He said he "was not aware of that". I waited multiple more days and all communication was initiated by me, not the salesperson. In the meantime the price changed almost daily, was over 48k at one point. Finally answered my message on Feb 15th and said the truck was back. Told him my concerns about the price going up so much and was told the price changed after it went through service. I told him I knew this was not true because carfax showed it being serviced on Jan 25th, well before our first contact. He said the price was 45,900 and that they would not make good on the price even though I was on my way to look at the truck when listed for 42,900. Will NOT even consider shopping here ever again. POOR business practices!

The salesmen was very nice, however, the sales manager refused to sell the Jeep for anything except the sticker price. I feel this is unfair. Additionally, the offer for my card was 2k less than the other dealer. I found a keep dealer in ky that had the same jeep for 5k off sticker. 5k is a lot of money to me.

i bought a warranty with a used car i got from them and i wanted 5 years from the day i bought it, They made it sound like it was five years or 100,000 miles . That didn't happen i only got 3 years check your paper work they are very sneaky about it in and out is they motto.