Jeff Wyler Ft. Thomas

Great Experience from the top to the bottom and appreciate the extra time they took helping us out.

I came in to just look around and ended up meeting a great salesman. He wasn't pushy and showed me multiple options. I chose a new Ram because of the price and because of how I was treated. The GM came out and asked how everything was going in the middle of me buying my new truck. Before I left, the sales manager said if I ever needed anything his door was always open and gave me his card. I'd rate them ten stars if I could!

BUYER BEWARE!!!!! SLEEZY!!!! DIRTY!!!! UNPROFESSIONAL!!!!! This is the most unprofessional dealership I've EVER stepped foot in...... I feel sorry for the salespeople on the floor. We had a good experience in the beginning, then the sales manager got involved and that's when the wheels fell off,.....We had agreed to a $55,400 sale price before we drove over an hour to buy the vehicle. Test drive went well. When we sat down to sign paperwork, the sales manager added $1700+ to the purchase price for a tail light strobe, and security air tag that were already on the vehicle before we solidified the sale price. Then after running our credit, refused to sell us the vehicle when I opted to bring him a check from my bank, because he couldn't match the rate my bank was willing to give me on the vehicle! Completely wasted our time, on a Saturday! All because he couldn't get his kickback from his lender pool for securing the financing! To top it all off, the very next day they raised the online price above the original asking price by $500. This car has been sitting on their lot for 79 days! I wouldn't buy a second-hand scooter from these dirtbags! Go give your hard-earned money to a dealership that truly deserves and appreciates your business! These guys don't! I can't imagine the Crap they pull with customers who have a low credit score....

Worst dealership I ever try to deal with. Two and a half days I took the truck back because they lied strung me along and two and a half days I took the truck back threatened to keep my down payment. But I canceled the check on it checking third day and finally got my money back after about 3 months. Beware of snake in the grass

I received a Cold Call asking to purchase my Dodge Charger. They convinced me to come in by telling me I could get an oil change complete while I was there. I am generally short on time so I explained I would need to be in an out in an hour or so - as my last oil change with them took nearly 2 hours. Upon pulling in the service department had no idea about my oil change. I should have left right then, but stuck around while they figured a number to offer me for a vehicle they claim is in high demand. Only to offer me a crazy low number citing a small ding and needing breaks ( which they didnt even look at.) for a otherwise VERY clean hardly driven low mile car. They wasted a lot of time I really didn't have to spare.

Switched original offer stating because my tires were bald when they are in fact not as less than 2 years old with less than 10K miles on them

Friendly people , worked with me to get a great deal on a Tacoma that in excellent condition. Thanks Trey, Dan, and everybody else!

BUYER BEWARE....Very unprofessional from the dealership to ownership. My husband found a Ram truck online and he called a salesman and they were also communicating by email. On their website the truck page said "Online Final Price $53,684". The salesmen, John and Daniel, knew about how much we wanted to spend. After some back and forth, they told my husband to come on out and they could work out a deal. My husband asked if they could work a deal on the particular truck he was asking about because he didn't want to drive and hour to find out the answer was no. At that point the salesmen quit corresponding. That should have tipped us off right then and there about how they treat their customers. We ended up driving almost an hour to the dealership on Sat, 2-3-24. We located the truck when we arrived and the window sticker that was shown online wasn't in the window but a smaller sticker was and the price was over $70,000. We talked to a salesman on the lot and he said he would find out why the price was different. Another salesman basically told my husband....Online pricing is how we get you here. If you can't afford that truck we can find one on the lot to fit your budget. The dealer did add things to the truck and the price did go up...we understand that dealers do these things. What we don't understand is: The price changed a couple of times online due to rebates and incentives. If someone had the time to update rebates and incentives, why didn't they update the 'final online price?' The picture online is exactly how the truck looked when we arrived...with all of the extras they added. If someone had time to update pics they had time to update the online price. Online a box appeared and it said the truck had 0 miles on it. The truck actually had 2300 miles on it. They could have updated that info also. The salesmen had several opportunities via phone or email to inform my husband that the price wasn't anywhere near the $53,684 shown online. After we wasted our time I wasn't happy so I called headquarters on Monday, 2-5-24. I told the receptionist why I was calling. She transferred me to Gina and told me to leave a message if she didn't answer. I left my name and number and as of today, 2-18-24 I haven't heard back from her. By later in the afternoon on the 5th, I had a feeling she wasn't going to return my call, so I wrote a letter and sent it registered mail to the attention of David Wyler, Jeff Wyler and Scott Bristow. As of today, 2-18-24 not one person has reached out to us. So much for customer service.

Unprofessional. unreliable and unresponsive. I had the unfortunate experience of dealing with the service department and management for a span of 9 months and would strongly recommend going anywhere else for repairs. It was very difficult to get responses to phone calls and emails when trying to obtain information on my vehicle, I contacted management and even the Wyler family owners directly, who apparently have no interest in customers or how their business represents them. While my interactions were generally with the service department, I would not buy a vehicle from any Jeff Wyler dealership based on this experience.

Horrible company, I would give them zero stars if i could. We received an email from Wyler to purchase our car for $19,600 Brought it to the dealership in Ft. Wright, to sell 4 days later. They told us the car was in excellent condition but they backed out of their original offer and offered us $16,000. Don't waste your time like i did. They don't appreciate your time at all,. These guys are truly slimeballs.