Jeff Wyler Ft. Thomas

Most horrible place I’ve ever been to they really don’t want to do warranty work they push it out as far as the can. Managers need help with better customer... skills an not get fast to frustration like the service manager. The customer service at this location is horrible. They know my number by heart so when I call it goes to voicemail but if I call from a different number they answer. I’ve been as nice as I can with this dealership. I’ve tried to call the owners an have left voicemails but never a call back. So I guess the dealership learns from high up on how not to treat customers that spend money here. Will never recommend anyone to this location EVER

Nate was amazing! If anyone is looking for a car salesman who genuinely has your beat interest, Nate is your guy! We will never go to any other location... or salesman!

We drove 142 miles with a deal in place prior to arrival. The process went smoothly. The vehicle will go through a detail and the vehicle will be delivered... to. my location. That is great customer service!

Robert expedited the review and cause of the issue in a timely fashion. He was able to work the unscheduled problem into the service schedule so I had... minimal down time.

Not a good experience. Had my own financing which they were very unhappy about accepting. Wanted me to use there’s with higher interest and an added year.... Kept pushing their year protection plans. When I asked to think about it overnight the salesman got annoyed and told me if I left the “deal” was off the table. So I walked out. Left a bad taste in my mouth. They had a car I really wanted but I did not want to give them my business. Went somewhere else with a flawless experience.

After negotiating the deal by phone and being given conflicting prices for the car I wanted to purchase multiple times, having a warranty added into my... final price that I specifically said I would not purchase, being hung up on by Steve McCoy when I asked him to break down the numbers and tell me exactly what the final numbers were as well as the bank fee, because the monthly payment calculation didn't jive with the interest rate and monthly term he had given me, I received a call back from Steve Marchbanks during which I was assured that the original price agreed to would be honored and given a break down as to what the bank fees and processing costs were. I should have run, but the deal was too good to pass up soI moved forward with the deal after being assured that when I arrived at the dealership the car would be clean, full of gas, and the paperwork would be printed and ready to sign. After calling our salesperson, Zach Anglin, to let him know we were on the way, we were told to come ahead, that he would get the car ready. Approximately ten minutes later he called us back claiming that the car had been picked up by Eastgate and sold. The kicker was he had the same year of car for almost the same price---with 20K more miles on it that he would be more than willing to sell me instead. I am appalled at the treatment we received at this dealership. My family will never do business with Jeff Wyler again.

I would recommend Zachary Anglin at Jeff Wyler Ft Thomas - I reviewed SUV's online, made appointment with Zach who showed me several vehicles. He was... not pushy and listened to what I was looking for. I purchased my Journey and overall a positive experience.

I had a problem that needed to be fixed, window would not close. I pulled in just before closing time on a Saturday, they kept my van inside until they... were able to work on it a couple of days later. Given that they were extremely busy and I did not have a scheduled appointment, I was glad that they could work me in and get me on the road again. JT is great to work with.

I called the dealership about a used van on their lot. The van was ready for me to test drive when I arrived. Very satisfied!!! Ivy Adams was my salesperson.

I bought a 2015 Dodge Dart from there. I was there a total of 5 hours ,it has never taken so long to buy a car. Then I get the car home and discover what... appears to be a mark on the passenger door that looks like a bb hit it. The mark was not disclosed to me before purchasing. The bottle of touch up paint in the center console shows they tried to cover it up. Then I open the glove box and it is full of trash. I will never buy another vehicle from this dealership.