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Toyota of Murray

(277 reviews)
Visit Toyota of Murray
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 8:00am–5:00pm
Tuesday 8:00am–6:00pm 8:00am–5:00pm
Wednesday 8:00am–6:00pm 8:00am–5:00pm
Thursday 8:00am–6:00pm 8:00am–5:00pm
Friday 8:00am–6:00pm 8:00am–5:00pm
Saturday 8:00am–5:00pm Closed
Sunday Closed Closed
New (866) 462-3148 (866) 462-3148
Used (866) 772-1162 (866) 772-1162
Service (866) 504-9495 (866) 504-9495

Reviews

(277 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Murray from DealerRater.

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I just recently purchased my 4th new Camry from Tayloy

I just recently purchased my 4th new Camry from Tayloy Toyota, two of which Brock Crouch was the salesman. I was experiencing some health issues during this purchase, and the crew helped walk my wife and I through the sale process with me on the phone without a flaw. I cannot see doing business elsewhere. Their service after the sale is of the highest quality. Taylor Toyota will be my go to for my auto needs. Thanks again BROCK!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Dwain Taylor Toyota in Murray, KY is the BEST!

Dwain Taylor Toyota in Murray, KY is the BEST!! !Andy Foley, Dannie, and Jason are terrific. My car is a dream, Love it! I'm a loyal fan of Toyota's

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The dealership never contacted me, by phone or email.

The dealership never contacted me, by phone or email. Nor did I ever hear back about my loan approval. Even if I wasn’t approved a simply “we can’t help you” email or call would be nice and also professional!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Purchasing my new Tacoma yesterday was the easiest

Purchasing my new Tacoma yesterday was the easiest transaction of a vehicle I have ever made. Working with Jason Freeman was simple, straightforward and delightful, third new vehicle my family has purchased through him in the last three years. Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great sales team.

Purchased a used VW Jetta wagon 2011. Very pleased with the vehicle. I drove it to Boston and it ran like a top. The sales person Chad Fritsche kept me in the loop during the purchase process. No surprises which I appreciated. Chad arranged a ride from the Nashville airport to Murray. Service above and beyond. Great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The folks at Toyota of Murray were very good to work

The folks at Toyota of Murray were very good to work with! All the staff were good to work with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

I see most of the reviews are for a new car transaction.

I see most of the reviews are for a new car transaction. Yes, every dealer you can be happy with a new car transaction, but ask yourself whether or not loyalty and after purchase expectations are important to you as well. I've purchase 4 vehicles from them over my time to give local business my business. One of the purchases was a new vehicle, in fact, my last purchase from them. There was an identified recall/warranty given to a particular make and model by Toyota. My expectations may be high, but I would expect customer tracking and loyalty to be important to a dealership. Oh, how I was wrong with this dealership and Toyota. They did not bother to call or contact me about this MAJOR defect. I have since purchased 3 new vehicles, not from Toyota, and especially not from this dealer whom sells the same make new in the adjoining parking lot. Find a place with reputable after purchase transactions to buy from. I'm not sure how there isn't more complaints about this dealership across the web on this particular area. In other ratings on other sites look at the one stars and you will see a majority is about after purchases. I saw 5 stars on here and wanted to give a reality check that the 5 stars are just for purchasing a new vehicle. I wish all the people I've talked to in this local community would speak up and provide the true ratings of this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amber and all of the staff at Toyota of Murray were very

Amber and all of the staff at Toyota of Murray were very friendly and helpful. They made the process of buying a car enjoyable!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

They are really friendly and helpful specially they

They are really friendly and helpful specially they respond very well.they make you easy with paperwork.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Best deals are with Toyota of Murray

Always honest always friendly and pleasant to talk to Robert Parsons is a very helpful and upfront car dealer. My cars are always clean and ready to drive off the lot.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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