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Toyota of Somerset

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(822 reviews)
Visit Toyota of Somerset
Sales hours:
Service hours:
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Sales Service
Monday 8:30am–8:00pm 8:00am–5:00pm
Tuesday 8:30am–8:00pm 8:00am–5:00pm
Wednesday 8:30am–8:00pm 8:00am–5:00pm
Thursday 8:30am–8:00pm 8:00am–5:00pm
Friday 8:30am–8:00pm 8:00am–5:00pm
Saturday 8:30am–6:00pm 8:00am–12:00pm
Sunday Closed Closed
2018 consumer dealer award View 3 awards
2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (606) 685-9535 (606) 685-9535
Used (606) 575-3146 (606) 575-3146
Service (606) 575-3145 (606) 575-3145

Inventory

See all 90 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since April 2004.
At Toyota of Somerset we offer a broad selection of new and used Toyota Cars Trucks and SUVs to Somerset and the surrounding London Williamsburg Monticello Russell Springs and Albany areas. We take pride in the vehicles we sell and strive to succeed in providing an outstanding customer experience. As a leading auto dealership in our community we are committed to providing our customers with great service.
Toyota of Somerset We're All About You!!

Service center

Phone number (606) 575-3145

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–12:00pm
Sunday
Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(822 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Premium price for horrible customer service

If you want to pay a premium price and receive horrible customer service, then Toyota of Somerset is the place for you. They completely wasted our time and gas when we drove up from Bowling Green. After clearly communicating to the salesman multiple times exactly what we are interested in, he called and told us they had two in the store. Nope, they didn't. And even though we drove 3 hours 20 minutes, they did nothing to help us out, never mind make us whole. Don't waste your time and effort here.

1.0

Premium price for horrible customer service

If you want to pay a premium price and receive horrible customer service, then Toyota of Somerset is the place for you. They completely wasted our time and gas when we drove up from Bowling Green. After clearly communicating to the salesman multiple times exactly what we are interested in, he called and told us they had two in the store. Nope, they didn't. And even though we drove 3 hours 20 minutes, they did nothing to help us out, never mind make us whole. Don't waste your time and effort here.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you for the feedback, Tony. We sincerely apologize for any inconvenience or disappointment that occurred as a result of this experience and will make sure we review the situation internally with our team. If you have any additional questions or concerns that you'd like to discuss, please feel free to contact me directly at your earliest convenience. Respectfully, Chris Gambill - General Manager - 606-679-1601

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5.0

GREAT TEAM TO WORK WITH

My husband and I live in Antioch, TN which is 3 hours from Somerset. We were looking for a convertible Solara and he found it on Carfax. He contacted the dealership and Edwin was our sales man. He was very patience with my husband and worked a deal for us. They had the paperwork all ready for us when we got there. Thank you Barney. You guys have made our journey awesome. We can’t thank you both enough. Even though we have only had it for the day we have really enjoyed it.

5.0

GREAT TEAM TO WORK WITH

My husband and I live in Antioch, TN which is 3 hours from Somerset. We were looking for a convertible Solara and he found it on Carfax. He contacted the dealership and Edwin was our sales man. He was very patience with my husband and worked a deal for us. They had the paperwork all ready for us when we got there. Thank you Barney. You guys have made our journey awesome. We can’t thank you both enough. Even though we have only had it for the day we have really enjoyed it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Johnna! Thanks for the five stars. We're honored to hear that both Edwin and Barney could assist you during your visit with us. We hope to see you back! -Toyota of Somerset

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1.0

Shocked!

Shocked! POOR customer service via our recent EMERGENCY stop by the Somerset Toyota Service Department!!!

1.0

Shocked!

Shocked! POOR customer service via our recent EMERGENCY stop by the Somerset Toyota Service Department!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Hello - thank you for taking the time to share your review. I would like the opportunity to discuss this situation with you further. Thanks, Brett Turpen - Parts & Service Director - brett@toyotaofsomerset.com

Consumer response

At the risk of sounding rude, what do you need to discuss? The young man that greeted us as we pulled into the garage was extremely nice and very polite so this is absolutely NO reflection on him! Our check engine light came on and in so many words advised us to go to a Toyota dealership and have the vehicle checked. We immediately found your dealership. It did not appear busy, bays were empty and 3 men hanging around in the glass offices. We were “immediately” told it would be a 1 hr wait and a minimum of $ 100. just to plug the hand held diagnostic machine in to get a reading on what the problem was. When we questioned why the wait and price of doing something so simple it was suggested that we go to AutoZone or O’Reilly’s, because there is no charge there and they can do it without the long wait. We are familiar with this auto stores, but our Highlander is ONLY serviced via Toyota dealerships, has been since we purchased it brand new. I am usually not one to write/post complaints but we were just totally overwhelmed with the lack of initiative to even want to do a mere 5-10 check and then gouge us on the price especially being Toyota customers!

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2.0

It took several days for someone to get back with me

It took several days for someone to get back with me about the vehicle I was looking for. And then I was told none available when actually they never gave me the option of cars of my same specs in the pipeline. Now I'm driving further to purchase my 2022 Toyota Highlander .

2.0

It took several days for someone to get back with me

It took several days for someone to get back with me about the vehicle I was looking for. And then I was told none available when actually they never gave me the option of cars of my same specs in the pipeline. Now I'm driving further to purchase my 2022 Toyota Highlander .

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for reaching out, Julie. I'm sorry to hear we didn't leave you with a better impression and will make sure this feedback gets addressed with our team. We wish you luck with the purchase of your Highlander and hope you'll consider giving us another chance to earn your business in the future. Thanks again, Chris Gambill - General Manager - 606-679-1601

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5.0

Glenn was our salesman, and he made the entire experience...

Glenn was our salesman, and he made the entire experience wonderful! He was able to work with us and get us the interest rate & payment we was wanting. Wonderful experience would recommend everyone to go see Glenn!

5.0

Glenn was our salesman, and he made the entire experience...

Glenn was our salesman, and he made the entire experience wonderful! He was able to work with us and get us the interest rate & payment we was wanting. Wonderful experience would recommend everyone to go see Glenn!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for leaving Glenn and the Toyota of Somerset team your shoutout! We look forward to seeing you again!

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2.0

Quick email response from “Lloyd” on Oct 13th. I...

Quick email response from “Lloyd” on Oct 13th. I immediately replied to Lloyd asking if they still had the vehicle I was looking for. Another quick response from Lloyd saying, “Let me make sure the vehicle is still available and I will respond back to you.” I still haven’t heard back.

2.0

Quick email response from “Lloyd” on Oct 13th. I...

Quick email response from “Lloyd” on Oct 13th. I immediately replied to Lloyd asking if they still had the vehicle I was looking for. Another quick response from Lloyd saying, “Let me make sure the vehicle is still available and I will respond back to you.” I still haven’t heard back.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for bringing this to my attention. I'm sorry to hear about the lack of communication and will make sure that the situation gets addressed with the appropriate staff member. I hope you'll consider giving us a chance to do better in the future. Thanks again and please don't hesitate to reach out directly if you have any further questions or concerns. Chris Gambill - General Manager - 606-679-1601

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1.0

RAISED PRICE $4,900Spoke with Christian, Paul, Glenn,and...

RAISED PRICE $4,900 Spoke with Christian, Paul, Glenn,and Matt all with the original price of $19,900 on a 2010 Dodge Cummins pickup truck. As I am 3 hours away I did an online credit app for the amount of roughly 13-14k as I was putting 7k down. A day later was notified no bank would make a deal because the mileage (217,xxx) and with it being a diesel.(Dodge rates that engine 350,000 miles before any major engine repair.) That evening they raised the price to $24,800. So why would they take a used truck in on trade knowing no bank would finance only a portion on the truck and then turn around and raise the price $4,900. Any reliable or trust worthy dealership would not act this way. So now I have a hard credit check on my credit report due to a poorly ran dealership.

1.0

RAISED PRICE $4,900Spoke with Christian, Paul, Glenn,and...

RAISED PRICE $4,900 Spoke with Christian, Paul, Glenn,and Matt all with the original price of $19,900 on a 2010 Dodge Cummins pickup truck. As I am 3 hours away I did an online credit app for the amount of roughly 13-14k as I was putting 7k down. A day later was notified no bank would make a deal because the mileage (217,xxx) and with it being a diesel.(Dodge rates that engine 350,000 miles before any major engine repair.) That evening they raised the price to $24,800. So why would they take a used truck in on trade knowing no bank would finance only a portion on the truck and then turn around and raise the price $4,900. Any reliable or trust worthy dealership would not act this way. So now I have a hard credit check on my credit report due to a poorly ran dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for reaching out. We apologize for any frustration this experience caused for you. If you'd like to speak with us in greater detail, please feel free to reach out directly. Chris Gambill - General Manager - 606-679-1601

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5.0

Christian and Lloyd were super friendly and did a...

Christian and Lloyd were super friendly and did a wonderful job on finding me a great deal on a Toyota Camry! Would 100% recommend them to anyone looking for a vehicle!

5.0

Christian and Lloyd were super friendly and did a...

Christian and Lloyd were super friendly and did a wonderful job on finding me a great deal on a Toyota Camry! Would 100% recommend them to anyone looking for a vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review, Donovan! We're glad Christian and Lloyd were able to help you find a great deal on your new Camry and we appreciate you recommending them to others. Thanks for your business and we'll see you next time here at Toyota of Somerset!

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5.0

My salesman, Issac Hart, was great to work with. He was...

My salesman, Issac Hart, was great to work with. He was courteous and pleasant. Everyone there felt like family. Best experience I ever had buying a vehicle!!!

5.0

My salesman, Issac Hart, was great to work with. He was...

My salesman, Issac Hart, was great to work with. He was courteous and pleasant. Everyone there felt like family. Best experience I ever had buying a vehicle!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Welcome to the Toyota of Somerset family! We're thrilled you had such a great experience with us. We hope to have you as a customer for life!

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1.0

Like most dealers that agree to a price and then sneak in...

Like most dealers that agree to a price and then sneak in several hundred dollars at the end. if you buy a car there do not let them sell their overpriced extended warranty to you and look your contract over before signing anything.

1.0

Like most dealers that agree to a price and then sneak in...

Like most dealers that agree to a price and then sneak in several hundred dollars at the end. if you buy a car there do not let them sell their overpriced extended warranty to you and look your contract over before signing anything.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for bringing this to our attention. If you'd like to connect, I've tried reaching out to you privately. Feel free to contact me by email at lpj@toyotaofsomerset.com. I hope to hear from you, so we can work together to improve your experience. Thanks, Lloyd Johnson.

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