Toyota of Somerset

Thank you for the feedback, Tony. We sincerely apologize for any inconvenience or disappointment that occurred as a result of this experience and will make sure we review the situation internally with our team. If you have any additional questions or concerns that you'd like to discuss, please feel free to contact me directly at your earliest convenience. Respectfully, Chris Gambill - General Manager - 606-679-1601

Hi Johnna! Thanks for the five stars. We're honored to hear that both Edwin and Barney could assist you during your visit with us. We hope to see you back! -Toyota of Somerset

Hello - thank you for taking the time to share your review. I would like the opportunity to discuss this situation with you further. Thanks, Brett Turpen - Parts & Service Director - brett@toyotaofsomerset.com

At the risk of sounding rude, what do you need to discuss? The young man that greeted us as we pulled into the garage was extremely nice and very polite so this is absolutely NO reflection on him! Our check engine light came on and in so many words advised us to go to a Toyota dealership and have the vehicle checked. We immediately found your dealership. It did not appear busy, bays were empty and 3 men hanging around in the glass offices. We were “immediately” told it would be a 1 hr wait and a minimum of $ 100. just to plug the hand held diagnostic machine in to get a reading on what the problem was. When we questioned why the wait and price of doing something so simple it was suggested that we go to AutoZone or O’Reilly’s, because there is no charge there and they can do it without the long wait. We are familiar with this auto stores, but our Highlander is ONLY serviced via Toyota dealerships, has been since we purchased it brand new. I am usually not one to write/post complaints but we were just totally overwhelmed with the lack of initiative to even want to do a mere 5-10 check and then gouge us on the price especially being Toyota customers!

Thank you for reaching out, Julie. I'm sorry to hear we didn't leave you with a better impression and will make sure this feedback gets addressed with our team. We wish you luck with the purchase of your Highlander and hope you'll consider giving us another chance to earn your business in the future. Thanks again, Chris Gambill - General Manager - 606-679-1601

Thank you for leaving Glenn and the Toyota of Somerset team your shoutout! We look forward to seeing you again!

Thank you for bringing this to my attention. I'm sorry to hear about the lack of communication and will make sure that the situation gets addressed with the appropriate staff member. I hope you'll consider giving us a chance to do better in the future. Thanks again and please don't hesitate to reach out directly if you have any further questions or concerns. Chris Gambill - General Manager - 606-679-1601

Thank you for reaching out. We apologize for any frustration this experience caused for you. If you'd like to speak with us in greater detail, please feel free to reach out directly. Chris Gambill - General Manager - 606-679-1601

Thank you for the wonderful review, Donovan! We're glad Christian and Lloyd were able to help you find a great deal on your new Camry and we appreciate you recommending them to others. Thanks for your business and we'll see you next time here at Toyota of Somerset!

Welcome to the Toyota of Somerset family! We're thrilled you had such a great experience with us. We hope to have you as a customer for life!

Thank you for bringing this to our attention. If you'd like to connect, I've tried reaching out to you privately. Feel free to contact me by email at lpj@toyotaofsomerset.com. I hope to hear from you, so we can work together to improve your experience. Thanks, Lloyd Johnson.