Reviews
Write a reviewRAISED PRICE $4,900Spoke with Christian, Paul, Glenn,and...
RAISED PRICE $4,900 Spoke with Christian, Paul, Glenn,and Matt all with the original price of $19,900 on a 2010 Dodge Cummins pickup truck. As I am 3 hours away I did an online credit app for the amount of roughly 13-14k as I was putting 7k down. A day later was notified no bank would make a deal because the mileage (217,xxx) and with it being a diesel.(Dodge rates that engine 350,000 miles before any major engine repair.) That evening they raised the price to $24,800. So why would they take a used truck in on trade knowing no bank would finance only a portion on the truck and then turn around and raise the price $4,900. Any reliable or trust worthy dealership would not act this way. So now I have a hard credit check on my credit report due to a poorly ran dealership.
Thank you for reaching out. We apologize for any frustration this experience caused for you. If you'd like to speak with us in greater detail, please feel free to reach out directly. Chris Gambill - General Manager - 606-679-1601
Christian and Lloyd were super friendly and did a...
Christian and Lloyd were super friendly and did a wonderful job on finding me a great deal on a Toyota Camry! Would 100% recommend them to anyone looking for a vehicle!
Thank you for the wonderful review, Donovan! We're glad Christian and Lloyd were able to help you find a great deal on your new Camry and we appreciate you recommending them to others. Thanks for your business and we'll see you next time here at Toyota of Somerset!
My salesman, Issac Hart, was great to work with. He was...
My salesman, Issac Hart, was great to work with. He was courteous and pleasant. Everyone there felt like family. Best experience I ever had buying a vehicle!!!
Welcome to the Toyota of Somerset family! We're thrilled you had such a great experience with us. We hope to have you as a customer for life!
Like most dealers that agree to a price and then sneak in...
Like most dealers that agree to a price and then sneak in several hundred dollars at the end. if you buy a car there do not let them sell their overpriced extended warranty to you and look your contract over before signing anything.
Thank you for bringing this to our attention. If you'd like to connect, I've tried reaching out to you privately. Feel free to contact me by email at lpj@toyotaofsomerset.com. I hope to hear from you, so we can work together to improve your experience. Thanks, Lloyd Johnson.
False advertising
False ad. A Toyota advertised as a Porsche. You shouldn't trust anything they say.... Why would they put this ad up and keep it up.
D. Vinson, We are very sorry for the posted error on this vehicle. Sometimes the VIN Decoder from the inventory software may filter an incorrect model based on reading the Serial number. This occasionally happens when the model year is changing, such as the 2020 to 2021 models. It appears that this happened in this instance and we didn't catch the error. We are sorry and will continue to do a better job proofing and inspecting vehicle postings. It was never our intention to post a Porsche instead of the 2021 Corolla. Thank you for bringing this one to our attention. Chris Gambill GM
The dealership was very direct, honest, and efficient....
The dealership was very direct, honest, and efficient. They showed me respect and didn't try to harass me into a sale. My salesman was Edwin. He worked with me and didn't try to hassle me over the price. I told him what I could afford, and he went to bat for me. Couldn't ask for a better experience. I would give him 5 out of 5 stars.
Great Vehicle Great Salesman
This is my third purchase from Toyota of Somerset. This is my second brand new vehicle purchase. I waited to see my salesman Isaac Hart and was not disappointed. He makes it easy and is super nice. He has been my salesman since the first car I purchased and I hope he stays there because I will be back. He takes his time and explains everything to you and even offered to assist with hooking up all the technical gadgets to the vehicle. If you need a car new or used, go see Isaac Hart at Toyota of Somerset. It can't get any better or easier than this. Thank you Isaac, and Lloyd Johnson for making it a truly wonderful experience.
This is the third purchase I’ve made with Toyota of...
This is the third purchase I’ve made with Toyota of Somerset primarily due to vehicle reliability. Edwin was very professional and helpful. I would want to deal with him again and would feel comfortable recommending him to others.
No pressure shopping
I'm accustomed to being the prey of the "salesperson swoop" when you pull onto a car dealership and have even jokingly conducted a "countdown" when pulling onto other car lots,but not on this lot. Isaac Hart is top notch from his personal introduction to his congratulatory handshake. Very astute, knowledgeable and the exemplary professional. During our conversation with Isaac we mentioned that he should be an instructor for all auto salespeople's mandatory "Auto Sales 101" course. I have, and will continue , to recommend Isaac Hart to family and friends .
Very helpful! Made available option known without forcing...
Very helpful! Made available option known without forcing them on us over and over like many dealerships would. Finance team got us in and out without issue also. Now we are a fully Toyota home and I plan to return when it’s time to retire my Tundra, in another couple 100k miles.