Reviews
Exceed expectations
It was great from beginning to end! I have never had a smoother buying experience. Marc was very helpful and I was comfortable working with him! I highly recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lori - hearing you've never had a smoother buying experience truly makes our day. Thank you for the amazing review and for choosing Germain Lexus of Dublin - we wish you many safe miles till we see you next!
Happy with the service. Not happy with the charges
I’ve been a Lexus customer since 2004. Always received good service itself on my cars, including this last experience. However, I returned home to find a 10% off coupon on any service in my mailbox. No one told me about this at the dealership. Also I was charged $7.50 when I called for an associate to make this appointment.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Pat, I am sorry to read this feedback. We strive to deliver a seamless and thorough service experience for our guests, and I apologize for the oversight with your coupon. I would appreciate the chance to speak with you to see what more I can do to address your concerns and help clear things up. If you are willing to discuss this further, please feel free to give me a call. Thank you, Alena Bankes - Service Manager - 614-383-4248
They work with all customers well
I take my cars to Lexus for alignments since I don't have a $40k rack/machine at my shop. My most recent trip was following my replacement of all 8 front arms, and all 3 driveline mounts on my LS460. This requires subframe removal and as a result of that and the new bushings means an alignment was needed. I requested a loaner car vs the usual SUV and when I dropped off everything was ready to go so I was free to go about my day as normal. Patrick remembered all my preferences as well as what type of customer I am perfectly, excellent service on his and the techs part. The alignment is perfect and my overall experience was excellent, absolutely zero complains.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Alex - We are happy to hear that you were so well taken care of by Patrick and the team! Thank you for choosing Germain Lexus of Dublin and for sharing your experience. Drive safely until we see you again!
Very Satisfied with Mike!
I have had my car serviced here since I purchased it new. Mike has always helped me, going above and beyond what is expected. He even met me at Easton to help start my car. I feel confident my car is in great shape after being serviced here!! Thanks Mike😊
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jennifer - Thank you for choosing Germain Lexus of Dublin and for sharing your great review of Mike! We appreciate your business and we hope to see you again. Drive safely!
Experiencing excellence!
Excellence in Customer Service. I have an exceptional service jrep, Josh Welch. He always go above and beyond what"s expected of him. He is very knowledgeable, pleasant and well spoken. I have enjoyed having him as a Representative, and I can't imagine not having him. He explains everything in detail, and he does it where you can understand. He doesn't talk over your head! I am sure he is an asset to your company. Maxine
- Customer service 5.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Maxine - Thank you for sharing your experience with Josh and the team! We are happy to have you as a Germain Lexus of Dublin customer and we hope to see you again down the road. Safe driving!
Germain Lexus of Dublin
Always the best. Professional. On time. Josh Welch, my service rep, is the BEST! The lounge area is beautiful and always well stocked with refreshments and treats!😊.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Donald, It means so much to hear that Josh was able to step in and make sure you had a seamless service experience. Thank you for choosing Germain Lexus of Dublin!
Great as always!
Top notch service and excellent customer service!! Casey does a wonderful job. Been to this place for over 20 years and it gets better. Highly recommend this service center.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are elated to hear that our team always delivers high-quality customer service! Casey will definitely appreciate your shoutout. Thank you for being a loyal customer of Germain Lexus of Dublin!
5 star sevice
excellent communication, in time service, a 5 star experience, super friendly and responsive to calls and texts. would buy a car there and will continue service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
This is the kind of feedback we love to see. Thank you for being a fan of Germain Lexus of Dublin and we wish you many safe and happy miles, Chris!
Gia and Germain Lexus went above and beyond!
Gia did a wonderful job! She was attentive and helpful the minute I drove into the dealership to have my Lexus RX 350 serviced. she went out of her way to research service history and answer questions and I was very impressed! Won’t have my car serviced anywhere else I would recommend this dealership and Gia to anyone! Thanks, Jim
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Gia is one of our very best and we are thrilled to see that you had the chance to work with her, Jim. Thanks for choosing Germain Lexus of Dublin and we'll see you next time!
Five stars
I had a wonderful buying experience all the staff was very friendly and knowledgeable would recommend this dealership To anyone looking to buy a Lexus
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our team is always here for you, Michael! Thanks for choosing Germain Lexus of Dublin and we will see you next time!