Reviews
Always get the best, individualized service with Tansky.
Always get the best, individualized service with Tansky. Everyone is always very personable and friendly.
Always get the best, individualized service with Tansky.
Always get the best, individualized service with Tansky. Everyone is always very personable and friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good service.
Good service. It took a while because they had to run diagnostic tests and then install some items. I originally signed up for a Saturday appointment, but when I got there, they said they didn't have the mechanics to do diagnostics. I had to leave and reschedule the appointment. That is the reason I'm not giving a 5. The system should not have let me reserve a date and time when service was not available.
Good service.
Good service. It took a while because they had to run diagnostic tests and then install some items. I originally signed up for a Saturday appointment, but when I got there, they said they didn't have the mechanics to do diagnostics. I had to leave and reschedule the appointment. That is the reason I'm not giving a 5. The system should not have let me reserve a date and time when service was not available.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Adam and his team were fantastic.
Adam and his team were fantastic. The communication was exactly what I'd expected, and the turn-around was very quick.
Adam and his team were fantastic.
Adam and his team were fantastic. The communication was exactly what I'd expected, and the turn-around was very quick.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write a review. We're glad you enjoyed your experience with our team, come back to see us.
Excellent buying experience!
Excellent buying experience! Kirby was great to work with - courteous, up front, honest, and very helpful. The financing department was equally outstanding. The fact that employees do not work on commission creates a relaxed atmosphere where everyone is clearly committed to providing the best possible experience to the customer.
Excellent buying experience!
Excellent buying experience! Kirby was great to work with - courteous, up front, honest, and very helpful. The financing department was equally outstanding. The fact that employees do not work on commission creates a relaxed atmosphere where everyone is clearly committed to providing the best possible experience to the customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write a review. We're glad you enjoyed your experience with our team, come back to see us.
I purchased a new Corolla Hatchback in Feb 2023 and was
I purchased a new Corolla Hatchback in Feb 2023 and was told by the sales rep, Tony, that upon driving away in my new car that they had only one key fob to give me due to an ongoing chip shortage However, Tony informed that the second key fob would become available in about six months. Since I am a trusting person, I drove away in my new car believing Tony, and trusting that I would get what was owed to me. But I never received my second key fob. After six months, I starting inquiring during my service maintenance appointments about my backup key fob and had been given the runaround by various salespersons. Today I happened to be getting maintenance during regular business hours and had a chance to speak to a manager named Tom. Tom informed me that they had no documentation of my getting only one key fob at the time of purchase. According to Tom, my not gettting the second key fob was somehow my fault, but he offered me an appeasement crumb. I could purchase the 2nd key fob that I should have gotten with my car purchase for ~$200. Learn from my exceedingly bad experience. Don't trust Tansky and don't trust Tony as far as you can throw him. I feel utterly betrayed and sorely disappointed.
I purchased a new Corolla Hatchback in Feb 2023 and was
I purchased a new Corolla Hatchback in Feb 2023 and was told by the sales rep, Tony, that upon driving away in my new car that they had only one key fob to give me due to an ongoing chip shortage However, Tony informed that the second key fob would become available in about six months. Since I am a trusting person, I drove away in my new car believing Tony, and trusting that I would get what was owed to me. But I never received my second key fob. After six months, I starting inquiring during my service maintenance appointments about my backup key fob and had been given the runaround by various salespersons. Today I happened to be getting maintenance during regular business hours and had a chance to speak to a manager named Tom. Tom informed me that they had no documentation of my getting only one key fob at the time of purchase. According to Tom, my not gettting the second key fob was somehow my fault, but he offered me an appeasement crumb. I could purchase the 2nd key fob that I should have gotten with my car purchase for ~$200. Learn from my exceedingly bad experience. Don't trust Tansky and don't trust Tony as far as you can throw him. I feel utterly betrayed and sorely disappointed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
We're sorry to hear about your frustration and appreciate you sharing your experience. We understand how important clear communication and follow-through are, and we regret that this situation has left you feeling disappointed.
Great Service!
Great Service! I would highly recommend their service department to all my friends and family.
Great Service!
Great Service! I would highly recommend their service department to all my friends and family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write a review. We're glad you enjoyed your experience with our team, come back to see us.
I have only dealt with the service dept, not sales, but
I have only dealt with the service dept, not sales, but everyone was extremely helpful and courteous. Thanks to them all!
I have only dealt with the service dept, not sales, but
I have only dealt with the service dept, not sales, but everyone was extremely helpful and courteous. Thanks to them all!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write a review. We're glad you enjoyed your experience with our team, come back to see us.
Excellent experience.
Excellent experience. Tony and Richie made my daughter and I very comfortable with the purchasing experience! Professional and courteous!
Excellent experience.
Excellent experience. Tony and Richie made my daughter and I very comfortable with the purchasing experience! Professional and courteous!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to write a review. We're glad you enjoyed your experience with our team, come back to see us.
Took car in for regular oil change/filter.
Took car in for regular oil change/filter. Guy at service counter told me it would be 89.99, then had me sign the estimate sheet which was pre-printed with 79.99. Then they pulled their shenanigans and wanted me to get a throttle cleanse (not needed), tire rotation (just had new tires put on), and new wiper blades (NOPE, can do that myself and they were going to charge $80). So, no extra services so he says, ok your total is going to be 89.99. I said NOPE, the sheet I signed clearly stated 79.99. He said no it didn't. Because you know, I'm a stupid female with grey hair and I cannot read. No, honey boy, it said 79.99 and that is what I'm paying. I went to cashier and she acted like she was doing me a big favor by giving me a discount to 79.99. Since that appointment, I've had a flat tire (one day after), a tire losing pressure constantly, and two of my tires were inflated to 40. Coincidence? This shop used to be good and trustworthy. I've always owned Toyotas. Will not take mine there ever again.
Took car in for regular oil change/filter.
Took car in for regular oil change/filter. Guy at service counter told me it would be 89.99, then had me sign the estimate sheet which was pre-printed with 79.99. Then they pulled their shenanigans and wanted me to get a throttle cleanse (not needed), tire rotation (just had new tires put on), and new wiper blades (NOPE, can do that myself and they were going to charge $80). So, no extra services so he says, ok your total is going to be 89.99. I said NOPE, the sheet I signed clearly stated 79.99. He said no it didn't. Because you know, I'm a stupid female with grey hair and I cannot read. No, honey boy, it said 79.99 and that is what I'm paying. I went to cashier and she acted like she was doing me a big favor by giving me a discount to 79.99. Since that appointment, I've had a flat tire (one day after), a tire losing pressure constantly, and two of my tires were inflated to 40. Coincidence? This shop used to be good and trustworthy. I've always owned Toyotas. Will not take mine there ever again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience. We sincerely apologize for the confusion and frustration you encountered during your recent service visit. We understand how important clear communication and trust are, and we're sorry that your visit did not reflect the high standards we aim to uphold. We value your loyalty as a Toyota owner and are truly sorry that this visit left you feeling otherwise. If there’s any way we can help restore your confidence, please don’t hesitate to reach out directly.
Great byers experience, no high pressure post deal
Great byers experience, no high pressure post deal add-ons. Very upfront with everything, including price options and warranty.
Great byers experience, no high pressure post deal
Great byers experience, no high pressure post deal add-ons. Very upfront with everything, including price options and warranty.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write a review. We're glad you enjoyed your experience with our team, come back to see us.