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Beware of the service department, service manager, Brandy George, She is hands down the most incompetent person I've ever encountered. Ignition switch... recall is still under warranty until 8/2020. Yes, I have a older car that has major problems with 10 ignition switches put in. The key is getting stuck and car is stopping. She has no clue to what I know about cars!! Since they were not making money off me and I got pissed off and was trying to tell them what I wanted done. She said I was a liability. haha....Seriously, she will be the liability when it's all done. Worst experience ever. This service department is a total joke. Unless they can con money from you and they think they can pull one over, it's not worth your time.
Hi Mrs. Wise. We appreciate the opportunity to perform warranty work on your vehicle. However, in order to properly perform this warranty work, we nee...d to have our certified technicians diagnosis what is wrong with the car in order to get it covered under the warranty. Unfortunately, we cannot perform warranty work based on what the customer claims is wrong with the car. If the issue is not what the warranty covers, the customer would need to pay a diagnostic fee, which you would not agree to do. Since you were unwilling to agree to pay the diagnostic fee if the issue you claim ends up not being the issue, we could not perform our diagnostic and perform the work. Again, we thank you for the chance to perform this work. We hope you have a great day.
I worked out pricing over the phone/internet. Unlike other dealers the price stayed true when I arrived. No games at all. Tony made my buying experience... fantastic!
Thank you for the review, Chris!
I knew exactly what model, year, color and mileage vehicle I wanted to buy. Coughlin had a couple vehicles that fit the bill, and they were among 4 dealerships... that had the right vehicle at about the price point I wanted. Unlike the other 3 dealerships, Coughlin worked with me to arrange a creative deal that got to my price point. I showed up to their facility with the price already negotiated, inspected and test drove the vehicle, and was out the door in under an hour. If you're short on time, and just want to get a deal done without being jerked around, these guys are your answer.
Thank you for taking the time to leave a detailed review! We appreciate you choosing Coughlin and are so happy we were able to get you in and out of t...he door in no time. Please let us know if there is anything else we can do for you.
Our salesman was Chase what a fantastic experience I have bought from them before and not been disappointed would highly recommend this dealership. Found... exactly the car we were looking for and at a great price the whole experience was easy and pleasurable.
Thank you, Doug! We appreciate you taking the time to leave a detailed review. Please let us, or Chase, know if there is anything else we can assist y...ou with!
Chase helped us out with a few minor issues. They went to great lengths to make my son's first buying experience a good one. A good car at a great price... Thanks!
Thank you, Jeff! This is awesome to hear and we hope to see your family again in the future!
Everything met my expectations and went smoothly. Thanks!
Thank you for taking the time to leave a review, Traci!
Horrible experience and unbelievably unprofessional General Manager. I'm not sure how this dealership location stays In business. Customers are last.... Go to Dan Tobin or Lash.
Smoothest and best buying experience I have had, thanks Dutch. I had called earlier in the week and the car was still available on Friday and I ended... up buying it.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to o...ur guests. Please come see us for any future needs. We sincerely value your business and look forward to your next visit!
After searching every dealer in Ohio for a nice used cadillac with low mileage and a clean CARFAX we came back to where we started and bought one. Joe... and associates were outstanding to work with they knew their margins and cut us a great deal with the interest rate we could afford.
Hi Cadyman, we are very happy to have provided you with such a positive experience!
We went to look at one vehicle, but it wasn't what we wanted. So asked what else they had and they had the perfect one for the perfect price. We had missed... it online for some reason. Very happy with the whole process. It took us longer to make a decision that it did to do the paperwork.
Bass Fisher, thank you so much for the positive review! Thank you again for leaving us this response!