Hugh White Honda

4.6
(1,340 reviews)
Visit Hugh White Honda
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 10:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–10:00pm
Tuesday 9:00am–8:00pm 7:00am–10:00pm
Wednesday 9:00am–8:00pm 7:00am–10:00pm
Thursday 9:00am–8:00pm 7:00am–10:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed

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New (888) 882-3923 (888) 882-3923
Used (888) 882-4179 (888) 882-4179
Service (888) 882-4579 (888) 882-4579

Inventory

See all 342 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since August 2022.
Hugh White Honda is one of the oldest Honda dealers in the United States selling new Honda cars since 1971! Originally we were located on Broad street at Cleveland Avenue. Hugh White Honda was dualed with Hugh White Chevrolet. In December of 2003 Hugh White Honda constructed and moved into a new "state of the art" facility. This new environmentally friendly and modern building is triple our original size. Customers say the new location is much easier to get to we are a quick drive from most anywhere in Columbus. Conveniently located at I-270 and Georgesville Road. If the Deal's Right It must be Hugh White!
If the Deal is Right It must be Hugh White!

Service center

Phone number (888) 882-4579

Service hours

Monday
7:00am–10:00pm
Tuesday
7:00am–10:00pm
Wednesday
7:00am–10:00pm
Thursday
7:00am–10:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

4.6
(1,340 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hugh White Honda from DealerRater.

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5.0

I give this dealership high marks for the overall buying

I give this dealership high marks for the overall buying experience. My sales associate, Jim Jeffers, is knowledgeable, honest, transparent and kind. No games at all. I love doing business at family-owned dealers like this one.

5.0

I give this dealership high marks for the overall buying

I give this dealership high marks for the overall buying experience. My sales associate, Jim Jeffers, is knowledgeable, honest, transparent and kind. No games at all. I love doing business at family-owned dealers like this one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Eric Holmes was knowledgeable, proffered, friendly and

Eric Holmes was knowledgeable, proffered, friendly and patient during my car buying experience! He took time to show me how all the electronics work and answered my questions! He was also very good communicating with me both pre and post sale! Thanks for making my car buying experience stress free! Great job

5.0

Eric Holmes was knowledgeable, proffered, friendly and

Eric Holmes was knowledgeable, proffered, friendly and patient during my car buying experience! He took time to show me how all the electronics work and answered my questions! He was also very good communicating with me both pre and post sale! Thanks for making my car buying experience stress free! Great job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1.0

Do not buy from this place.

Do not buy from this place. They totally ripped us off with a vehicle, taking advantage of us. They will verbally tell you one thing, then in the contract place other information to their advantage. We bought our car with a four year loan and when I got the information from the bank, it was a 7 year loan! That meant that we are paying for an extra three years or an extra 300/month for another 36 months. Not only that, but the vehicle is nearly unusable as the brakes, transmission, exhaust system, air-conditioning and electric system were all broken within a month. Do not go here!

1.0

Do not buy from this place.

Do not buy from this place. They totally ripped us off with a vehicle, taking advantage of us. They will verbally tell you one thing, then in the contract place other information to their advantage. We bought our car with a four year loan and when I got the information from the bank, it was a 7 year loan! That meant that we are paying for an extra three years or an extra 300/month for another 36 months. Not only that, but the vehicle is nearly unusable as the brakes, transmission, exhaust system, air-conditioning and electric system were all broken within a month. Do not go here!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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1.0

Terrible went in thinking they had the car on the website

Terrible went in thinking they had the car on the website no car. Secured my own financing it was a problem. Finance guy isn't making even more money from the customer. I refused to use their financing tried to charge extra grand because of it, and I refused. They refused to sell me a car because of it. Thats fine dealerships are a dime a dozen. Got my car w my financing no problem. Wont go back there! Honda Marysville is wonderful highly recommend!

1.0

Terrible went in thinking they had the car on the website

Terrible went in thinking they had the car on the website no car. Secured my own financing it was a problem. Finance guy isn't making even more money from the customer. I refused to use their financing tried to charge extra grand because of it, and I refused. They refused to sell me a car because of it. Thats fine dealerships are a dime a dozen. Got my car w my financing no problem. Wont go back there! Honda Marysville is wonderful highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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1.0

failer to get me title before temp tags ran out

The car i got has no issues but they didn't leave me the tools to use the factory jack and my title has not been given to me my temp tags are out of date and the staff has been no help i already made my first payment and i don't even have my plates ive always had my plates before first payment i purchased 3 cars from this dealership before this i will not be coming back

1.0

failer to get me title before temp tags ran out

The car i got has no issues but they didn't leave me the tools to use the factory jack and my title has not been given to me my temp tags are out of date and the staff has been no help i already made my first payment and i don't even have my plates ive always had my plates before first payment i purchased 3 cars from this dealership before this i will not be coming back

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

5 stars

Haven't purchased a new car to me in over 8 years. Searched numerous used car sights looking for a large SUV. Saw a 2015 on their sight on a Thursday, contacted them (Jacob) on Friday. Explained I lived over an hour away and if I drove out to test drive I needed to know my terms and approval prior to leaving my house. Jacob and the finance team gave me an answer within an hour!! Drove out, seamless buying experience, they even gave me a "we owe" on a problem with the stereo. Just got my Navigator back after THEY spent close to a $1,000 to make it right!! I had a loaner free of charge the whole time 5 star rating from me for the way they treat potential and actual customers! Give Jacob in used car center a call! He knows how to treat his customers right!

5.0

5 stars

Haven't purchased a new car to me in over 8 years. Searched numerous used car sights looking for a large SUV. Saw a 2015 on their sight on a Thursday, contacted them (Jacob) on Friday. Explained I lived over an hour away and if I drove out to test drive I needed to know my terms and approval prior to leaving my house. Jacob and the finance team gave me an answer within an hour!! Drove out, seamless buying experience, they even gave me a "we owe" on a problem with the stereo. Just got my Navigator back after THEY spent close to a $1,000 to make it right!! I had a loaner free of charge the whole time 5 star rating from me for the way they treat potential and actual customers! Give Jacob in used car center a call! He knows how to treat his customers right!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Poor Service at Hugh White Honda

Took my car in Tuesday because the battery was dead (the new car is only 2 years 4 months old and under warranty). Had 2:45 appointment but was told I had to wait because there was one customer ahead of me (why have appointments?). Waited one hour for them to look at the battery. They came back and said they would replace the battery on Friday (it takes 3 days to find a battery when the Marysville car plant is 20 miles away?) as they didn't have any in stock. Can you imagine a Honda car delearship that doesn't batteries in stock for a Honda Accord? Went to another Honda dealership and got quick, good service and a new battery.

1.0

Poor Service at Hugh White Honda

Took my car in Tuesday because the battery was dead (the new car is only 2 years 4 months old and under warranty). Had 2:45 appointment but was told I had to wait because there was one customer ahead of me (why have appointments?). Waited one hour for them to look at the battery. They came back and said they would replace the battery on Friday (it takes 3 days to find a battery when the Marysville car plant is 20 miles away?) as they didn't have any in stock. Can you imagine a Honda car delearship that doesn't batteries in stock for a Honda Accord? Went to another Honda dealership and got quick, good service and a new battery.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Our Salesman he was great!

Our Salesman he was great! Our service was good. Very nice guy. I will be back for my next SUV.

5.0

Our Salesman he was great!

Our Salesman he was great! Our service was good. Very nice guy. I will be back for my next SUV.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1.0

They never responded to my inquiry.

They never responded to my inquiry., not a single word. but they bombarded me with emails of high priced ued vehicles I had no interest in, nor asked about.

1.0

They never responded to my inquiry.

They never responded to my inquiry., not a single word. but they bombarded me with emails of high priced ued vehicles I had no interest in, nor asked about.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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1.0

The salesperson, whom I will not name because they were

The salesperson, whom I will not name because they were just doing their job, I initially worked with via e-mail was helpful and gave me the specific information I was looking for. We seemed to be on our way to a deal, but then I was told this dealership charges $995... that's right, nearly one thousand dollars, to use my own financing. To be clear, for the apparent "hassle" of having to: Write a VIN on a check (writing a VIN on documents is done dozens of times per transaction), registering a lien on the title (also done on many transactions and is completely electronic in this state), and making a phone call to the bank to validate the check (telling the representative the VIN, amount of the check, and giving the dealer a validation code to write on the back). In other words, $995 for less than 5 minutes of additional work over a cash transaction. That works out to over $11,000 per hour! I've been contacting and discussing this purchase with about 30 dealers, and this one still takes the cake.

1.0

The salesperson, whom I will not name because they were

The salesperson, whom I will not name because they were just doing their job, I initially worked with via e-mail was helpful and gave me the specific information I was looking for. We seemed to be on our way to a deal, but then I was told this dealership charges $995... that's right, nearly one thousand dollars, to use my own financing. To be clear, for the apparent "hassle" of having to: Write a VIN on a check (writing a VIN on documents is done dozens of times per transaction), registering a lien on the title (also done on many transactions and is completely electronic in this state), and making a phone call to the bank to validate the check (telling the representative the VIN, amount of the check, and giving the dealer a validation code to write on the back). In other words, $995 for less than 5 minutes of additional work over a cash transaction. That works out to over $11,000 per hour! I've been contacting and discussing this purchase with about 30 dealers, and this one still takes the cake.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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