Reviews
Write a reviewI have purchased my last 3 cars here because Kaleb Murray
I have purchased my last 3 cars here because Kaleb Murray is amazing. I love that he is not pushy, he is fair, follows thru on what he says with a smile on his face, pays attention to detail, easy to work with, and goes above and beyond to make sure I’m happy. I have had many great experiences with all of their employees thru servicing my cars for the last few years as well. It’s easy to schedule car maintenance and it’s quality work. I highly recommend this dealership for everything.
Thank you, Melanie. Your business and kind recommendation are greatly appreciated. We are overjoyed to know that you are completely satisfied and that Kaleb took great care of you. Your continued business and loyalty to Germain and Toyota mean so much to us all. Please let us know if you need anything further. Best Regards, D'Lacy Stith General Manager
Pray you don't have to get your car serviced.
Pray you don't have to get your car serviced. They left my car unlocked and items were stolen and my car damaged. Billy Blanton did nothing to help me. He's the so called service manager.
We understand how frustrating this can be. Our team did review our videos and did not find anything that aligns with your allegations. Per your conversations with Mr. Blanton, you may feel free to reach out further to him at 614-383-5215. Best Regards, D'Lacy Stith General Manager
You did not have a team reviewing, only Billy Blanton and he acted like he was looking at the camera whenever I came around. There's no way you can tell me you wouldn't see anything or anyone going inside my car or going into my trunk walking away with a big black bag on their shoulder. I don't believe it and as far as I'm concern I'll keep letting people know what happened and to stay away from your dealership!
Malcom was super helpful.
Malcom was super helpful. He showed us 4 different vehicles and we bought one! We’ve been dealing with Germain Toyota for decades and always have a great experience.
Peggy, Congratulations on your new vehicle! We are so glad that we had the chance to do business with you again, and we are thrilled that Malcolm could make your experience so seamless- from beginning to end! He will be honored to know how greatly you valued his assistance, and we wish you the safest of travels- on behalf of him and the entire team! Thank you so much for choosing Germain Toyota. Best Regards, D'Lacy Stith General Manager
Chaz showed us the vehicles we were asking about.
Chaz showed us the vehicles we were asking about. Did a good job finding us what we wanted. He was very good at explaining what the payment options were. I would go back again.
Hi! Thank you for your 5-star review. I'm glad Chaz took such great care of you. He is one of our best. Thank you for choosing Germain. We appreciate your business. Best Regards, D'Lacy Stith General Manager
They sold my minivan to another customer after I had put
They sold my minivan to another customer after I had put a deposit down. It was being made at factory. Called when van was in and the price was $3000 more than originally said. Price gouging. After confirming all details with husband, I text and get no response. Salesman texts if we are moving forward with purchase. Tell him our questions, and no response. For three hours. Finally get a response. They sold the van to another customer. Completely unethical. No integrity. Completely shocked and disappointed.
We are sorry to learn of your dissatisfaction with our dealership. It is not the practice of our dealership to sell a vehicle out from under any guest. As per your conversation with our General Sales Manager, the vehicle was a rare vehicle that incurred and out of state upcharge that you were unwilling to pay. Once you declined to proceed with the deal based on this charge, the vehicle was sold to another customer. Our team here at Germain stands behind the integrity of all our staff as we are here to ensure a positive car buying experience for all. Best Regards, D'Lacy Stith General Manager
I did not decline to pay the upcharge! I said I needed to confirm details with my husband the manager said “if we can’t come to agreement we will depart as friends”. THAT is how we left the conversation. I texted the next morning and NO ONE responded back! This was WELL before the van would have been sold to another customer! Also, it is not a “rare” vehicle. It’s just that Toyota has more demand than they are willing to supply.
BUYER BEWARE!!!
Buyer beware! Put a $1000 deposit on minivan. Jared calls that van is in. Finance guy calls to confirm everything. New spec sheet sent to me. It is $3000 more than original spec sheet. Tells me bc I am out of state they charge more! (I'm originally from Ohio, family all still live there, daughter goes to college there) AND they want to keep some rating they have and selling a car to someone out of state does not count towards their numbers. PRICE GOUGING! After speaking with sales manager, I tell him I need to confirm everything with my husband. Text the next day and get no reply. Salesman starting texting to see if we were moving ahead with purchase. Told him I had texted about it earlier and gotten no reply. Told him our questions. No reply. Started texting with times in the message. THREE hours later I get a reply. They SOLD our van to another customer! Completely unethical! No integrity and no commitment to their customers or what they say!
We are sorry to learn of your dissatisfaction with our dealership. It is not the practice of our dealership to sell a vehicle out from under any guest. As per your conversation with our General Sales Manager, the vehicle was a rare vehicle that incurred and out of state upcharge that you were unwilling to pay. Once you declined to proceed with the deal based on this charge, the vehicle was sold to another customer. Our team here at Germain stands behind the integrity of all our staff as we are here to ensure a positive car buying experience for all. Best Regards, D'Lacy Stith General Manager
We bought a Toyota Rav 4 and we worked with Paul our
We bought a Toyota Rav 4 and we worked with Paul our salesman. What a pleasant car buying experience he made it!!! Paul answered all our questions and concerns. He spent time with us and didn't pressure or rush us:) I would definitely recommend working with Paul if you are looking to buy a car at Germain Toyota!!! Paul is truly a wonderful, caring salesman!!!!
Thank you so much for your feedback about Germain Toyota! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care! Best Regards, D'Lacy Stith General Manager
Estoy muy contento por el buen servicio y buen trato de
Estoy muy contento por el buen servicio y buen trato de kaleb Murray fue muy bueno al ayudar a elegir nuestro segundo vehículo, lo recomiendo mucho por el buen trato y amabilidad 👍🏻👍🏻
¡Tefelicito tanto por tus comentarios positivos sobre Kaleb! Su recomendación significa mucho para todos nosotros. Gracias por tomarse el tiempo para hacerle saber al mundo sobre su experiencia positiva. ¡Que tengas un gran día! Saludos, D'Lacy Stith Gerente General
I sold my Honda Accord to them, they made this process
I sold my Honda Accord to them, they made this process quick and easy. Everyone was very helpful and friendly.
Thank you for choosing to work with our Buy Center here at Germain Toyota. Your business and positive feedback are greatly appreciated. Best Regards, D'Lacy Stith General Manager
Bought a Lincoln MKZ Chaz was our salesman and did a
Bought a Lincoln MKZ Chaz was our salesman and did a fantastic job will go back again
Thank you for taking the time to share your 5-star experience with Chaz, Denis! It's wonderful to hear that you had a positive buying experience with him and our sales team! Best Regards, D'Lacy Stith General Manager