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Germain Toyota

(2,912 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–5:00pm
Sunday Closed Closed
2020 consumer dealer award
View 4 awards
2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (888) 211-7080 (888) 211-7080
Used (866) 739-9280 (866) 739-9280
Service (866) 812-8611 (866) 812-8611

Inventory

See all 186 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since May 2007.
At Germain Toyota of Columbus we work hard to get you into the vehicle you have always wanted. That new Toyota is waiting for you and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available in Columbus Ohio.

Germain Toyota of Columbus service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs let Germain Toyota of Columbus service your vehicle. Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none.
The Right Car The Right Price The Right Way

Service center

Phone number (866) 812-8611

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Meet our employees

Teresa Wilson headshot
Teresa Wilson
Assistant Service Manager
(165 reviews)
Jared Merriman headshot
Jared Merriman
Sales Consultant
(40 reviews)
Demetrius Davis headshot
Demetrius Davis
Assistant Finance Director
(173 reviews)
AJ Castin headshot
AJ Castin
Business Manager
(144 reviews)
Tom Lombardo headshot
Tom Lombardo
Business Manager
(133 reviews)
Luci Green headshot
Luci Green
Sales Consultant
(106 reviews)
Lincoln Elston headshot
Lincoln Elston
New Car Sales Manager
(62 reviews)
John Woody headshot
John Woody
New Car Sales Manager
(62 reviews)
Aimee Boone headshot
Aimee Boone
Pre-Owned Manager
(55 reviews)
Chaz Caldwell headshot
Chaz Caldwell
Sales Consultant
(40 reviews)
Joe Kelly headshot
Joe Kelly
New Car Inventory Manager
(21 reviews)
Administrative Office headshot
Administrative Office
Business Administration
(16 reviews)
Marie Hilt headshot
Marie Hilt
Cashier
(15 reviews)
Brooke Vatter headshot
Brooke Vatter
Acquisition Specialist
(7 reviews)
Gabrielle Mansour headshot
Gabrielle Mansour
Appointment Coordinator
(6 reviews)
Todd Shook headshot
Todd Shook
Director of Fixed Operations
(6 reviews)
Gary Pratt headshot
Gary Pratt
Parts Consultant
(5 reviews)
Collin Floyd headshot
Collin Floyd
Assistant Service Manager
(5 reviews)
LaQuita Allsion headshot
LaQuita Allsion
Cashier
(2 reviews)
Righteous Bridges headshot
Righteous Bridges
Problem Solver
(2 reviews)
Brian Delcid headshot
Brian Delcid
Business Manager
(3 reviews)
Sulayman Nyang headshot
Sulayman Nyang
Sales Consultant
(5 reviews)
Jerrod Ridgeway headshot
Jerrod Ridgeway
Service Advisor
(2 reviews)
Kyle Rogge headshot
Kyle Rogge
Director of Acquisitions
(2 reviews)
Esmma Ali headshot
Esmma Ali
Appointment Coordinator
(1 review)
Michael Dixon headshot
Michael Dixon
Sales Manager
(1 review)
Linda Edwards headshot
Linda Edwards
Sales Consultant
(1 review)
Marcello Frustaci headshot
Marcello Frustaci
General Manager
(1 review)
Preston Jenkins headshot
Preston Jenkins
Sales Consultant
(1 review)
Selena Laney headshot
Selena Laney
Sales Consultant
(1 review)
Shannon Lovelett headshot
Shannon Lovelett
Assistant Service Manager
(1 review)
Jadyn Schram headshot
Jadyn Schram
Appointment Coordinator
(1 review)
Shaun Shehadi headshot
Shaun Shehadi
Estimator
(1 review)
D'Lacy Bass headshot
D'Lacy Bass
Sales Consultant
Brandon Flora headshot
Brandon Flora
Parts Manager
Forrest Flourney headshot
Forrest Flourney
Acquisition Specialist
Charles Johnson headshot
Charles Johnson
Sales Consultant
Sam Levy headshot
Sam Levy
Collision Center Manager
Kaiya Maiden headshot
Kaiya Maiden
Operator / Receptionist
Greyson Mathis headshot
Greyson Mathis
Sales Consultant
Jordyn Newman headshot
Jordyn Newman
Parts Consultant
Brandi Nicholson headshot
Brandi Nicholson
Operator / Receptionist
Tyler Norris headshot
Tyler Norris
Sales Consultant
Azaz Shafqat headshot
Azaz Shafqat
Sales Consultant
Richard Wilson headshot
Richard Wilson
Estimator
Marcus Young headshot
Marcus Young
Sales Consultant

Reviews

(2,912 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Germain Toyota from DealerRater.

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On time, pleasant, eager to communicate, answers all

On time, pleasant, eager to communicate, answers all questions with a smile, and seems happy to represent Germans! I recommend her to my friends! Jane Oman

On time, pleasant, eager to communicate, answers all

On time, pleasant, eager to communicate, answers all questions with a smile, and seems happy to represent Germans! I recommend her to my friends! Jane Oman

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Brian Kinzie was very knowledgeable and respectful, he

Brian Kinzie was very knowledgeable and respectful, he took the time to not only listen but explain everything to me. Brian kept me up to date with the repair process and progress, which made me feel as important as if I was his only customer. Awesome job Brian Kinzie 😊

Brian Kinzie was very knowledgeable and respectful, he

Brian Kinzie was very knowledgeable and respectful, he took the time to not only listen but explain everything to me. Brian kept me up to date with the repair process and progress, which made me feel as important as if I was his only customer. Awesome job Brian Kinzie 😊

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

MiMi, thanks for stopping by to share your 5-star review of Brian! We're glad he addressed your vehicle's repair process with plenty of communication. Please don't hesitate to reach out when we can help you again. Best Regards, Marcello Frustaci General Manager

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Where are the people that care?

Where are the people that care? Germain Toyota of Columbus, Remember the name. I Love when I visit my personal Sales

Where are the people that care?

Where are the people that care? Germain Toyota of Columbus, Remember the name. I Love when I visit my personal Sales

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We sincerely appreciate your thoughtful assessment of our dealership, and we hope you'll think of us the next time you have any automotive or Toyota needs. Safe travels until we may be of service to you again! Best Regards, Marcello Frustaci General Manager

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Chris does a fantastic job on our Camry every time we go

Chris does a fantastic job on our Camry every time we go there . Thank Chris. Tony

Chris does a fantastic job on our Camry every time we go

Chris does a fantastic job on our Camry every time we go there . Thank Chris. Tony

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Tony, thank you for always trusting Chris and the Germain Toyota team to get the job done right. We really appreciate your continued business and hope to make your next appointment just as exceptional. Best Regards, Marcello Frustaci General Manager

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I had a good experience at Germain.

I had a good experience at Germain. Sulayman Nyang was the salesperson I who helped me. He was very friendly, knowledgeable and professional. Would recommend him to others. Also dealt with Mahogany Nolan in service department, she too was very pleasant.

I had a good experience at Germain.

I had a good experience at Germain. Sulayman Nyang was the salesperson I who helped me. He was very friendly, knowledgeable and professional. Would recommend him to others. Also dealt with Mahogany Nolan in service department, she too was very pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Great! Thanks so much for your thoughtful feedback, Elzie. We're glad Sulayman and Mahogany took the time to address your needs and interests to ensure a truly satisfying dealership experience. We certainly look forward to working with you again some day! Best Regards, Marcello Frustaci General Manager

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I had an amazing experience with Amanda Trout purchasing

I had an amazing experience with Amanda Trout purchasing my new car. She was professional, had great communication, and put my needs first. This was my first time buying a car and I was extremely fortunate to work with Amanda and the rest of the Germain Toyota team. Amanda even reached out a week and a half later to make sure everything was going great with my car. Thank you for making this experience so easy and somehow fun?!?!

I had an amazing experience with Amanda Trout purchasing

I had an amazing experience with Amanda Trout purchasing my new car. She was professional, had great communication, and put my needs first. This was my first time buying a car and I was extremely fortunate to work with Amanda and the rest of the Germain Toyota team. Amanda even reached out a week and a half later to make sure everything was going great with my car. Thank you for making this experience so easy and somehow fun?!?!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

That's wonderful! Thanks for the positive feedback on working with Amanda. We're delighted she effortlessly accommodated your interest in a new vehicle. Congratulations! We wish you so much happiness in your upcoming travels, from all of us at Germain Toyota. Best Regards, Marcello Frustaci General Manager

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Service was completed on time and as promised.

Service was completed on time and as promised. Collin Floyd kept me up to date with progress of service which I really appreciated.

Service was completed on time and as promised.

Service was completed on time and as promised. Collin Floyd kept me up to date with progress of service which I really appreciated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Tim, we're happy Collin's expertise helped you have a very positive experience at Germain Toyota. Thank you so much for your excellent feedback. Safe travels until we see you next time! Best Regards, Marcello Frustaci General Manager

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Great experience Jared Merriman and all the staff were

Great experience Jared Merriman and all the staff were very helpful of my affordability needs

Great experience Jared Merriman and all the staff were

Great experience Jared Merriman and all the staff were very helpful of my affordability needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for letting us know Jared and the team provided you with an accommodating and informative dealership visit, Saundra! Please don't hesitate to get in touch if you should have any other needs or questions. Thanks for choosing Germain Toyota! Best Regards, Marcello Frustaci General Manager

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I always have a good experience with Chris Curtis in the

I always have a good experience with Chris Curtis in the service department. I also get a free inspection that tells me what work I need to have done. There’s always a human being to talk to when I call, even I get transferred to a service. They can still make appointments if necessary. I’m good!

I always have a good experience with Chris Curtis in the

I always have a good experience with Chris Curtis in the service department. I also get a free inspection that tells me what work I need to have done. There’s always a human being to talk to when I call, even I get transferred to a service. They can still make appointments if necessary. I’m good!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Tony, We appreciate you for leaving Chris this stellar review! We are delighted to know that he made your experience good as always. If there is ever anything more that we may help you with please do not hesitate to let us know. Best Regards, Marcello Frustaci General Manager

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Collin Floyd was very professional and kind.

Collin Floyd was very professional and kind. One suggestion is when quoting the price for the product and installation if it could be mentioned that the price does not include the taxes . 232.00 was quoted then when cashing out it was 278.00 sticker shock . Just a suggestion.

Collin Floyd was very professional and kind.

Collin Floyd was very professional and kind. One suggestion is when quoting the price for the product and installation if it could be mentioned that the price does not include the taxes . 232.00 was quoted then when cashing out it was 278.00 sticker shock . Just a suggestion.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

We're delighted to hear that Collin provided you with professional and kind service. We also appreciate your suggestion regarding our pricing communication. We understand that clarity is important to avoid any surprises at checkout. Thank you for reminding us with your suggestion. We look forward to your next visit! Best Regards, Marcello Frustaci General Manager

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