Reviews
This is our second purchase from Germain Toyota, both...
This is our second purchase from Germain Toyota, both painless and pleasant transactions. Marlin Black was our sales representative, and although the dealership was busy he provided plenty of individual attention and paid attention to our needs. He worked with us to complete several test drives to compare models, walked us through the pros and cons of each and made that part of the process as enjoyable as possible. When it came time to negotiate, Marlin worked to get a better deal on our trade as walking us through the entire purchase process. I would recommend him to friends and family, and took the time to write this review so others would understand that our experience was worth writing about. Thank you Marlin.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
All of us here at Germain Toyota of Columbus thank you for your continued business and your kind review. Please let us know if there is anything further we can assist you with. Best Regards, Rich Newsome General Manager
I was able to get great service from the moment I walked...
I was able to get great service from the moment I walked in. Thanks so much for your help with my families purchase. I would definately choose to go back to Germain Toyota for my car purchases.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and your kind review. Best Regards, Rich Newsome General Manager
Excellent Service!
Bought a used VW for my son's first car from Marlin Black. Marlin was knowledgeable and just an all around great guy to work with. I highly recommend Marlin and the staff at Germain.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for allowing us to be a part of your sons first new car experience. We appreciate your business and your kind review. Best Regards, Rich Newsome General Manager
2009 Ford Flex
JoJo was very nice, the facilities are great, and the dealership even replaced my entire windshield for free.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for allowing us to assist you with your car purchase. Best Regards, Rich Newsome General Manager
I recently purchased a used vehicle at Germain Toyota of...
I recently purchased a used vehicle at Germain Toyota of Columbus. From my sales person to the finance team everyone was great! They found me the car I wanted and I am a happy girl!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and your kind review. Best Regards, Craig Ferguson General Manager
From the moment I entered the showroom, I sensed a...
From the moment I entered the showroom, I sensed a difference than from other dealerships. Everyone I encountered was helpful and friendly. The most important thing was that the "listened" to what I was looking for and were able to provide that car at the price point I anticipated. Their discount was greater than other dealers and the value assigned to my trade-in was higher than those dealerships. The follow up after the sale reflected the same level of interest that was there during the initial discussions. I have purchased Toyotas previously from Toyota Direct, Tansky's Toyota & Toyota West, but I would recommend anyone to deal with Germain Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We greatly appreciate your kind words and your business. Please let us know if we might be of service to you at anytime during your ownership experience. Best Regards, Craig Ferguson General Manager
The sales people were friendly and very helpful,...
The sales people were friendly and very helpful, especially Susan Goodman, who sold the truck, took care of everything and had me out the door in less than two hours, that included the test drive, detail work and finding some floor mats! The salesman who had sold the truck new advised of the previous owner and that useful information helped in my decision. Tony Turner took care of the financing and his info was greatly appreciated. I would definitely recommend the dealership and would buy again from Germain.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and your kind review. Please let us know if there is anything further we can do for you. We look forward to working with you again next time you are in the market. Best Regards, Craig Ferguson General Manager
Everyone at the dealership was great to work with. The...
Everyone at the dealership was great to work with. The salesman and managers were very attentive and always followed up when needed. The entire staff makes the process easy and quick. Very much reccomend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We greatly appreciate your kind review and your recommendations. Best Regards, Craig Ferguson General Manager
Great experience and this was my first Tundra purchase,...
Great experience and this was my first Tundra purchase, Tracy was very informed about the vehicle. I originally considered a Ford F150 but while sitting in the dealership I overheard the GM state he is losing a ton of business because they can't compete with Dodge and Toyota. We decided to hold off on our purchase and look around. We went to Germain and bought that day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and your kind review. Best Regards, Craig Ferguson General Manager
I was very nervous about the process of purchasing a car...
I was very nervous about the process of purchasing a car as this was only the second time I've purchased on my own. My first experience with another dealer and dealership was not a positive experience and caused me financial stress, bit my mind was quickly put to ease. Marlin was very attentive to what I was looking for in a car and was diligent about finding the right car for me. He explained everything thoroughly and kept me updated on a consistent basis on where we were with the deal. His time and attention put me in the perfect car for me and my family and I am grateful to have had the opportunity to work with him. I would highly recommend this dealer to anyone looking to receive quality service. I look forward to doing business with Marlin and this dealership in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We can surely understand a customers hesitation when they have experienced a bad car buying experience. We are pleased that Marlin was able to turn things around and make your second buying experience a more pleasant one than the first. Please do not hesitate to contact us if there is anything further we can do for you. Best Regards, Crag Ferguson General Manager