Reviews
Rob and Asher were great. They worked out a good deal for...
Rob and Asher were great. They worked out a good deal for me. I am happy with my car, the sales team and my purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business., and even more for leaving us this great review. Best Regards, Rich Newsome General Manager
Kaleb did an excellent job at taking care of me and he...
Kaleb did an excellent job at taking care of me and he was very professional in handling getting me approved for a vehicle I could afford. I greatly appreciate all his help and assistance with this.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ensuring our guest's complete satisfaction is our goal here at Germain Toyota and Kaleb truly is dedicated to that commitment. Thank you for sharing your experience. Best Regards, Rich Newsome General Manager
Kaleb was pleasant and welcoming. He got us through our...
Kaleb was pleasant and welcoming. He got us through our purchase quickly and was able to communicate expectations well. Kaleb ensured we had a positive experience. Nice job, Kaleb.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are happy to hear that you got exactly what you wanted out of your car-buying experience with Kaleb here at Germain Toyota of Columbus. We wish you safe travels in your previously loved car and look forward to the opportunity to work with you again. Best Regards, Rich Newsome General Manager
Brandon was extremely helpful and kept me updated...
Brandon was extremely helpful and kept me updated throughout the process and explained what was being done and long long it would take to complete
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you, your business, and for taking the time to leave these kind words. It’s so nice to hear that Brandon helped to make your experience such a positive one. Best Regards, Rich Newsome General Manager
Came in for oil change incoming scan said I needed a 4...
Came in for oil change incoming scan said I needed a 4 wheel alignment I accept alignment 20 minutes later I’m out very disappointed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to learn you are not completely satisfied with your visit. Please contact Mahogany Nolen our customer relations manager with details regarding your visit so she may have the opportunity to address your concerns. Best Regards, Rich Newsome General Manager
I feel like I was tricked out of $119.00. I think they hooked my vehicle up to a machine and it advised there was nothing wrong. I’ve spent more time in this garage for an oil change than I did for this so the incoming scan is just a scam
I always get great service at Germain Toyota. Chris...
I always get great service at Germain Toyota. Chris Curtis is my go to person he and the rest of the staff always do a great job
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and this 5-star review. We appreciate you and your business and look forward to serving you for many years to come. Best Regards, Rich Newsome General Manager
Great dealership, friendly service, and phenomenal...
Great dealership, friendly service, and phenomenal pricing on used vehicles. I've purchased three vehicles from this dealership and worked with Gary & Heather Romine each time... Gary always takes good care of me by going out of his way to find the right vehicle for me. I have learned to trust Gary with his candid honesty.🤷🏼♂️ Heather, in financing, well take the time to find me the best possible loan. She does not try to over$ell me on a bunch of additional expenses, such as Gap insurance that (in some scenarios) I did not need. ... However, she has been doing this a long time and will tell me when I should buy something. For this I really trust her also. The total experience leaves me feeling confident in my purchase. 🤸♂️ Feeling as though I was provided the best possible solution for my need & given the most fair deal. Their experience and seniority in their position makes the day whole purchase so much more time efficient as well!... If you are anything like me, you can think of a whole lot more you'd like to be doing than sitting in a car dealership. Well, these two will get you what you need 🚗, financed🏦, and out the door🏎️... I truly can't say enough good things about Heather & Gary. I will be coming back to them forever 😊
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new car! Thank you for taking the time to write about your experience. It is wonderful to hear that Gary and Heather continue to deliver the excellent experience we strive to provide to all our customers. Your continued business and trust mean so much to us all. Best Regards, Rich Newsome General Manager
I had a great experience at Germain Toyota! The staff was...
I had a great experience at Germain Toyota! The staff was very friendly and helpful about the car I was looking to buy. There were minor things that were fixed on the car before I purchased it and there hasn’t been a problem with it since!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the 5-star rating, Deven! We appreciate your business and hope to work with you again in the future. Best Regards, Rich Newsome General Manager
The staff was extremely helpful and accommodating. They...
The staff was extremely helpful and accommodating. They gave us the opportunity to explore and compare different models without pressure. Definitely comeback again for my next car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your experience with Germain Toyota. We want every experience to be “five stars”! We appreciate you and for taking the time to leave us this positive feedback! Best Regards, Rich Newsome General Manager
Tanesha and Tom helped me get a car that day. I had a...
Tanesha and Tom helped me get a car that day. I had a total loss accident and was waiting for my insurance payout. They worked with me to make sure I was able to get on the road quickly
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We were so sorry to learn of your loss. Thank you for letting us know that Tanesha and Tom were able to assist and get you quickly back on the road. Please let us know if you need anything further. Best Regards, Rich Newsome General Manager