.jpg)
Reviews
Service was excellent.
Service was excellent. Everyone is so friendly and they stayed on schedule. As I waited, I got to enjoy the coffee bar and water in a nice area. Then I get an immediate digital report card on my vehicle outlining the service details. Overall great experience!
Service was excellent.
Service was excellent. Everyone is so friendly and they stayed on schedule. As I waited, I got to enjoy the coffee bar and water in a nice area. Then I get an immediate digital report card on my vehicle outlining the service details. Overall great experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the wonderful feedback! We’re glad to hear your visit went smoothly and that you enjoyed both the service and the amenities while you waited. Our team works hard to stay on schedule and keep you informed, so it’s great to know the digital report card and comfortable waiting area added to your experience. We truly appreciate your support and look forward to your next visit! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer
Be cautious if buying a used vehicle.
Be cautious if buying a used vehicle. Within 2 days had multiple issues that should have been found according to their 180 point inspection. They refused to do the right thing and accept that they didn't do a proper inspection or just flat out ignored the issues and hoped to pass them along to the next buyer. So rather than doing what was right, I was stuck with $2,000 in repairs. Zero integrity, look elsewhere.
Be cautious if buying a used vehicle.
Be cautious if buying a used vehicle. Within 2 days had multiple issues that should have been found according to their 180 point inspection. They refused to do the right thing and accept that they didn't do a proper inspection or just flat out ignored the issues and hoped to pass them along to the next buyer. So rather than doing what was right, I was stuck with $2,000 in repairs. Zero integrity, look elsewhere.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I’m truly sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service or care we aim to provide, and I understand how frustrating it must be to face unexpected repairs so soon after purchasing a vehicle. We take our inspections seriously, and I would like the opportunity to personally look into what happened in your case. Please reach out to me directly at rort@pbautomall.com so we can discuss the situation in more detail. We want to better understand what went wrong and see how we might be able to make this right. Thank you again for your feedback—it’s how we improve. Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer
I am so incredibly impressed with the service I received
I am so incredibly impressed with the service I received last week! The staff was prompt, provided updates and a complete summary of their work when finished. I have received nothing but wonderful service since purchasing my Taos last year.
I am so incredibly impressed with the service I received
I am so incredibly impressed with the service I received last week! The staff was prompt, provided updates and a complete summary of their work when finished. I have received nothing but wonderful service since purchasing my Taos last year.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind words! We’re thrilled to hear how impressed you were with your recent service experience. Providing timely updates and clear communication is a top priority for us, and it’s great to know that consistency has been there since you purchased your Taos. We truly appreciate your continued trust and loyalty—thank you for being part of the Perrysburg Automall family! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer
Very good dealer.
Very good dealer. Scott in sales is always an ambassador in greeting us in a warm and friendly way. Each of the staff in service is competent and welcoming. Even the lady in finance is kind and attentive each and every time. Great job, everyone.
Very good dealer.
Very good dealer. Scott in sales is always an ambassador in greeting us in a warm and friendly way. Each of the staff in service is competent and welcoming. Even the lady in finance is kind and attentive each and every time. Great job, everyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! We’re proud to have team members like Scott, our service staff, and our finance representative who consistently go above and beyond to create a warm, welcoming experience. Your kind words mean a lot to us, and we’re so glad to have earned your trust. We look forward to continuing to provide you with top-notch service! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer
Been awful experience truly they have failed every turn
Been awful experience truly they have failed every turn of the ordeal yes ORDEAL!!! Should have been a good experience
Been awful experience truly they have failed every turn
Been awful experience truly they have failed every turn of the ordeal yes ORDEAL!!! Should have been a good experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (419) 874-4331 to discuss your concerns, as your satisfaction is of utmost importance to us.
The VW section I visited was clean and bright.
The VW section I visited was clean and bright. Brandon L., Candy, and especially Scott were a pleasure to deal with.
The VW section I visited was clean and bright.
The VW section I visited was clean and bright. Brandon L., Candy, and especially Scott were a pleasure to deal with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great feedback! We’re glad you enjoyed your visit to our VW showroom—it’s wonderful to hear that Brandon, Candy, and especially Scott made your experience a positive one. We’ll be sure to pass along your kind words to the team. Thanks again for choosing Perrysburg Automall! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer
My experience was great.
My experience was great. Everyone is interacted with was pleasant and helpful. Ive never had prior interaction with the dealership or employees. The real test will be if I need help service on my jeep.
My experience was great.
My experience was great. Everyone is interacted with was pleasant and helpful. Ive never had prior interaction with the dealership or employees. The real test will be if I need help service on my jeep.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the kind words! We’re thrilled to hear your first experience with us was a great one, and that everyone you interacted with was helpful and welcoming. We’re especially glad to hear Chris made such a strong impression—he’s truly an asset to our team. We look forward to continuing to earn your trust, especially if you ever need service on your Jeep. Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer
The oil change and tire rotation has met my satisfaction
The oil change and tire rotation has met my satisfaction each time I have had the services done
The oil change and tire rotation has met my satisfaction
The oil change and tire rotation has met my satisfaction each time I have had the services done
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad to hear that your oil changes and tire rotations have consistently met your expectations—that means a lot to us. We’re always striving for 5-star service, so if there’s ever anything more we can do to improve your experience, please don’t hesitate to let us know. We truly appreciate your business and look forward to serving you again! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer
We appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
This wasn’t your typical oil change.
This wasn’t your typical oil change. I encountered staff in service, parts and in the body shop. All were very professional and knowledgable. It was nice to have my questions answered with options, rather than being talked into the most expensive fix.
This wasn’t your typical oil change.
This wasn’t your typical oil change. I encountered staff in service, parts and in the body shop. All were very professional and knowledgable. It was nice to have my questions answered with options, rather than being talked into the most expensive fix.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the thoughtful review! We're so glad to hear that your experience went beyond just a typical oil change and that our service, parts, and body shop teams all made a positive impression. It’s great to know you felt informed and respected—offering clear options without pressure is exactly how we aim to do business. We’re especially happy to hear Jessica took great care of you! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer
We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
I thought everyone was great, knowledgeable, and very
I thought everyone was great, knowledgeable, and very helpful. I appreciate the openness and honesty.
I thought everyone was great, knowledgeable, and very
I thought everyone was great, knowledgeable, and very helpful. I appreciate the openness and honesty.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! We’re so glad to hear that you had a great experience with our team and that you felt supported by knowledgeable and helpful staff. Openness and honesty are values we take seriously, and we truly appreciate you recognizing that. We look forward to serving you again in the future! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer
We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!