Perrysburg Automall

Hi Shane, Thank you for your honest feedback. We’re genuinely sorry to hear that your experience with our service advisor left you feeling misled — that’s never the impression we want to give. We’re glad to hear you were happy with the work done by our technicians, but we completely understand how frustrating it is to feel like a service wasn’t necessary. We’d appreciate the chance to review the situation more closely and see where things may have gone wrong. If you're open to it, please reach out to me directly at rort@pbautomall.com. We never want to lose a customer over a single experience, and we’d value the opportunity to make this right — for you and your family. Sincerely, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer

Thank you for the great review! We’re so glad to hear that Keith and our team provided friendly, courteous, and efficient service. It means a lot to know you trust us with your VW and wouldn’t consider going anywhere else—that’s exactly the kind of loyalty we strive to earn. We truly appreciate your continued support and look forward to seeing you next time! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer

Thank you so much for the wonderful feedback! We're thrilled to hear that your experience with our sales, management, and finance teams was excellent. Providing friendly, thorough, and patient service is what we strive for, and it means a lot to know we delivered that for you. Your recommendation truly means the world to us—we’re grateful for your support and look forward to helping you again in the future! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealership

Thank you for sharing your experience! We’re so glad Brandon Lohmeyer was able to step in and resolve the issue quickly—that commitment to customer satisfaction is something we take pride in. We're happy to hear that your overall buying experience was a great one. Thank you again for your trust and support! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealership

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

Thank you for taking the time to share your experience. While we’re glad the issue with your DEF injector was ultimately resolved and covered under your powertrain warranty, we truly regret that it took multiple visits to get there. We understand how frustrating it can be to deal with a recurring check engine light — especially when answers aren’t clear right away. It’s also clear that our communication throughout the process could have been much better, and that’s something we take seriously. The text feature is meant to make things more convenient, and we’ll be addressing the inconsistency you experienced with our team. We genuinely appreciate your patience and your feedback — it helps us improve. If there’s anything more we can do to support you going forward, please don’t hesitate to reach out. rort@pbautomall.com Sincerely, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice Best Dealership

Thank you so much for the kind words! We’re thrilled to hear that you and your family had such a positive experience with our team. It means a lot to us that your son and daughter are considering returning for their next vehicles—we’d be honored to help when the time comes. Thanks again for your trust and support! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer

Thank you for the feedback! We’re glad to hear your service was quick and efficient from start to finish. We appreciate you taking the time—15-word survey requirement and all! Looking forward to seeing you next time. Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer