BMW and Mazda of Crystal Lake

5.0
(663 reviews)
Sales hours: 8:30am to 6:00pm
Service hours:
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Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm Closed
Sunday Closed Closed

Inventory

  • No photo available
    BMW Certified
    2021 BMW 430
    34,034 mi.
    $37,750
  • No photo available
    BMW Certified
    2021 BMW X3
    8,220 mi.
    $40,000
  • No photo available
    BMW Certified
    2021 BMW X1
    758 mi.
    $33,000
  • No photo available
    BMW Certified
    2021 BMW X7
    45,771 mi.
    $51,750
  • No photo available
    BMW Certified
    2021 BMW X5
    42,629 mi.
    $48,500
See all 6 vehicles from this dealership.

Reviews

5.0
(663 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

It was a pleasure doing business with Michelle & Heather

It was a pleasure doing business with Michelle & Heather at BMW of Crystal Lake. I typically don’t enjoy the process of purchasing a new vehicle but I can honestly say this time it was fun and easy. I will definitely do business with BMW of Crystal Lake again.

5.0

It was a pleasure doing business with Michelle & Heather

It was a pleasure doing business with Michelle & Heather at BMW of Crystal Lake. I typically don’t enjoy the process of purchasing a new vehicle but I can honestly say this time it was fun and easy. I will definitely do business with BMW of Crystal Lake again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

I’ve leased my last few vehicles from BMW of Crystal

I’ve leased my last few vehicles from BMW of Crystal Lake. Always so accommodating and helpful. I have worked with other dealerships in the past but they are the best.

5.0

I’ve leased my last few vehicles from BMW of Crystal

I’ve leased my last few vehicles from BMW of Crystal Lake. Always so accommodating and helpful. I have worked with other dealerships in the past but they are the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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5.0

An Outstanding Experience at Anderson Motor Co - 2020 BMW

An Outstanding Experience at Anderson Motor Co - 2020 BMW X3 I recently had the pleasure of purchasing a BMW X3 from Anderson Motor Co./ BMW in Crystal Lake, IL, and I couldn't be more thrilled with the exceptional service, attention to detail, and the stress-free buying process, especially considering I'm from out of state. Living miles away, I was a bit anxious about finding the perfect car, one that had all the features I desired, without being able to see it in person. However, 'Sales-genius' Kendrick quickly alleviated any concerns I had. Kendrick was not only extremely helpful but also friendly, outgoing, and incredibly knowledgeable about the SUV. What truly stood out was Kendrick's responsiveness. He answered all of my questions promptly and thoroughly, providing peace of mind during the remote buying process. Kendrick's dedication to ensuring I had all the information I needed made the entire experience seamless. At the time of purchase, Anderson Motor Co. added many little touches that made a huge difference. The car was not only washed and detailed to perfection, but they went above and beyond by having a BMW expert spend time with me, going over numerous features. They even made the thoughtful gesture of taking a photo of me in front of the car, adorned with a big red bow on the hood! In addition to the outstanding service, the BMW X3 itself represents great value. The sales fees were extremely competitive, and there was absolutely no sales pressure throughout the entire process. The attention to detail from Anderson Motor Co., coupled with the features of the BMW X3, exceeded my expectations. In conclusion, I highly recommend Anderson Motors Co. for anyone looking to purchase a vehicle, especially if you're from out of state. Kendrick and the team went above and beyond to make my car-buying experience exceptional. Thank you, Anderson Team, for the outstanding service, competitive pricing, and the joy of driving my new BMW X3!

5.0

An Outstanding Experience at Anderson Motor Co - 2020 BMW

An Outstanding Experience at Anderson Motor Co - 2020 BMW X3 I recently had the pleasure of purchasing a BMW X3 from Anderson Motor Co./ BMW in Crystal Lake, IL, and I couldn't be more thrilled with the exceptional service, attention to detail, and the stress-free buying process, especially considering I'm from out of state. Living miles away, I was a bit anxious about finding the perfect car, one that had all the features I desired, without being able to see it in person. However, 'Sales-genius' Kendrick quickly alleviated any concerns I had. Kendrick was not only extremely helpful but also friendly, outgoing, and incredibly knowledgeable about the SUV. What truly stood out was Kendrick's responsiveness. He answered all of my questions promptly and thoroughly, providing peace of mind during the remote buying process. Kendrick's dedication to ensuring I had all the information I needed made the entire experience seamless. At the time of purchase, Anderson Motor Co. added many little touches that made a huge difference. The car was not only washed and detailed to perfection, but they went above and beyond by having a BMW expert spend time with me, going over numerous features. They even made the thoughtful gesture of taking a photo of me in front of the car, adorned with a big red bow on the hood! In addition to the outstanding service, the BMW X3 itself represents great value. The sales fees were extremely competitive, and there was absolutely no sales pressure throughout the entire process. The attention to detail from Anderson Motor Co., coupled with the features of the BMW X3, exceeded my expectations. In conclusion, I highly recommend Anderson Motors Co. for anyone looking to purchase a vehicle, especially if you're from out of state. Kendrick and the team went above and beyond to make my car-buying experience exceptional. Thank you, Anderson Team, for the outstanding service, competitive pricing, and the joy of driving my new BMW X3!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
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5.0

Excellent Service By Everyone.

Excellent Service By Everyone. I felt welcomed and taken care of. I would recommend Mazda Dealership Of Crystal lake for your choice of car

5.0

Excellent Service By Everyone.

Excellent Service By Everyone. I felt welcomed and taken care of. I would recommend Mazda Dealership Of Crystal lake for your choice of car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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5.0

Amazing service and Michelle was absolutely wonderful to

Amazing service and Michelle was absolutely wonderful to work with. Would definitely recommend your dealership.

5.0

Amazing service and Michelle was absolutely wonderful to

Amazing service and Michelle was absolutely wonderful to work with. Would definitely recommend your dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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5.0

It was a wonderful experience at the dealership.

It was a wonderful experience at the dealership. Everyone was CRYSTAL clear in explaining all the details from the car, features and financials! Kenderick went above and beyond to care of our questions and needs! Team sat through very late to get all paperwork done! Highly recommended!!!

5.0

It was a wonderful experience at the dealership.

It was a wonderful experience at the dealership. Everyone was CRYSTAL clear in explaining all the details from the car, features and financials! Kenderick went above and beyond to care of our questions and needs! Team sat through very late to get all paperwork done! Highly recommended!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

After shopping around extensively, we found our new car

After shopping around extensively, we found our new car at Mazda of Crystal Lake. Couldn’t be more pleased with the overall experience there! Ask for Kenderick Moore, you’ll be glad you did 😊

5.0

After shopping around extensively, we found our new car

After shopping around extensively, we found our new car at Mazda of Crystal Lake. Couldn’t be more pleased with the overall experience there! Ask for Kenderick Moore, you’ll be glad you did 😊

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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3.0

Purchased a Certified Pre Owned BMW.

Purchased a Certified Pre Owned BMW. For a month I was contacting the sales department to get a copy of the CPO inspection report which wasn't in my paperwork and was completely ignored. I finally drove down there and Kayla from the Mazda side jumped into action and dug through their records and found the report. She should be the manager!

3.0

Purchased a Certified Pre Owned BMW.

Purchased a Certified Pre Owned BMW. For a month I was contacting the sales department to get a copy of the CPO inspection report which wasn't in my paperwork and was completely ignored. I finally drove down there and Kayla from the Mazda side jumped into action and dug through their records and found the report. She should be the manager!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Consumer response

Since writing this review the general manager has contacted me and apologized for the sales team dropping the ball. He's made everything right and my faith in this dealership has been restored. By the way, my BMW is absolutely gorgeous.

Dealer response

Thanks for the update, Neal! We're glad that everything worked out and if there's ever anything else you need, please don't hesitate to reach out!

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5.0

They were great.

They were great. They're working hard to get a titling issue resolved. Also, the car is great.

5.0

They were great.

They were great. They're working hard to get a titling issue resolved. Also, the car is great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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5.0

Walked into dealership with a great mindset of test

Walked into dealership with a great mindset of test driving a Certified BMW was greeted warmly by Michelle. After test drive we determined that we wanted a bit more but wasn't sure, then got introduced to Heather and they pulled up a new 24 X3! My heart and eyes said OMG, really........ Needless to say after 1-1/2 hours a decision on everything was determined. This is our car! Thank you for your knowledge, experience and professionalism. First time BMW owners left happy!

5.0

Walked into dealership with a great mindset of test

Walked into dealership with a great mindset of test driving a Certified BMW was greeted warmly by Michelle. After test drive we determined that we wanted a bit more but wasn't sure, then got introduced to Heather and they pulled up a new 24 X3! My heart and eyes said OMG, really........ Needless to say after 1-1/2 hours a decision on everything was determined. This is our car! Thank you for your knowledge, experience and professionalism. First time BMW owners left happy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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