BMW and Mazda of Crystal Lake

Working with Bob is a pleasant experience. He is very well organized, efficient and most accessible. You won't find a more attentive sales person.

Bob Miller was outstanding. It was a no-pressure car buying experience. I would highly recommend Bob Miller and this dealership to anyone. Thanks Bob!...

I really appreciated how easy Anderson and made buying my (new to me) Audi. I contacted my sales associate (Cassandra) initially through the online chat... option and she was extremely helpful. I set up an appointment to test drive the car via the chat and when I arrived everyone was welcoming and very helpful. Working with Cassandra was wonderful - no high-pressure sales pitch or rushing me into any decisions just being helpful any way she could. I was pre-approved but Anderson was able to get me better financing and saved me quite a bit of money on my payments. Cassandra got all the information she needed from me via email to make the financing and paperwork go very quickly when I arrived to purchase the car. Everything went smoothly and I was on my way home in my new Audi knowing I was treated very fairly. Great experience and I would recommend Anderson and Cassandra very much!

I had a airbag recall on my 05??? 325i sedan and I was told it would take a few hours but they got the job done within an hour and a half. Very polite... and professional at this dealership.

Thank you for paying attention to your customer feedback, and bringing back your strong service team! You are listening so thank you! I will be back.

I???ve bought many a cars over the years. Each of those experiences have always been in a word; bad. That is until I walked into Crystal Lake BMW and was... greeted by Michelle. Friendly and knowledgeable and really listened to what I wanted and found that perfect car for me. No pressure from her, the GM, or finance. All around pleasant and accommodating. I highly recommend CL BMW. Ask for Michelle!

I recently needed my car serviced and the experience I had from the initial call to getting my vehicle back was second to none. Derek and his team by... far exceeded my expectations. From the courteous and respectful staff to the condition my vehicle was returned to me was second to none. When you purchase a luxury vehicle you have a certain level of expectations and my experience completely goes above and beyond what I expected. Bravo Derek to you and your team! I would buy another vehicle from this dealership on my service experience alone. Amazing!

I had an appointment to get recalls done at this BMW dealership. The service was excellent and took about same time as estmated. I opted to wait at the... waiting area while service was done. The staff at the dealership was very friendly and helpful. The waiting area was also nice and comfortable.

Derek in service is great to work with. Been working with him for years. Very knowledgeable and responsive. I would absolutely bring my car to him again... for service.

I have purchased several cars (8) from this dealership and my representative, Gale Ekern. They have always been great and have always treated me with the... greatest respect. My resent purchase of a 640i was no exception. Even though Gale was away on personal issues I was still able to purchase the car with the help of Michelle Canova. Their team work and managements support was very much appreciated and will continue to bring me and my family back. I have dealt with all aspects of the dealership including , new and used car sales and service for both brands, BMW and Mazda. I highly recommend them!