BMW and Mazda of Crystal Lake

The service was great and I’m very happy with my new Mazda. Thanks Zach!

Every staff member we encountered was professional, respectful and knowledgeable. Our salesperson Zach Martin was a pleasure to deal with. We are very happy with our purchase.

Zack and the entire team at BMW Crystal Lake were amazing. I have high expectations for customer service and the team here far exceeded my expectations! Great job!!

Called out of the blue, so to speak, as 5 other BMW dealerships were not very helpful. Live in the current Hurricane Helene disaster zone of Asheville. Connected with Michelle who was such a breath of fresh air compared to other BMW sales people. She worked through so many mindnumbing details to enable me to buy the M440i. She helped me find a hotel and came to pick me up to take me to the dealership to close the sale. Could not have asked a sales person to do more. She also got me a couple discounts. Mike, Finance Manager, was aldo very helpful in navigating me through add ons and financial matters to buy it. If i leved in Chicagoland I would never even consider going to another BMW dealership. Thank you all

Excellent staff from sales to service, best experience buying a new car.Would recommend to anyone looking for a new vehicle.

Michelle found us the car we wanted, and worked with us throughout the leasing process to make sure we were completely satisfied.

To make it very simple, in this dealership you feel like family. Customer service is their top priority, from sales to service.

Excellent customer service and one of the best sales rep in the area. She comes highly recommended.

I have bought a few cars here, it is a great place to do business and to get service. Everyone is so friendly and helpful! I had been looking for a new car and had decided on a BMW X5 xDrive 50e. But I have never seen one built the way I wanted. So, needed to be a custom order. There was a vehicle pre-production that I could customize. Then I got very sick and had to be hospitalized. After about 2 weeks in the hospital, I got to go home. The dealership had held my slot and a few days later I got to order my car, exactly how I wanted it. I worked with my salesman James Orton, then on design with Devon Stovall (I knew the interior color) he suggested a different paint Blue Ridge Mountain Metallic, wow, it is great! Tartufo Extended Merino Leather. We got the car ordered, and with the GM Dan Brozowski got a great price and trade in. When the car got to the dealership they prepped it and had to wait a few days for my doctor to clear me to drive. I test drove the X5 (tested other models, not a 50e). Decided to get the dealer to put on ceramic coat over the paint (looks awesome and water sheets right off). Added tire and wheel warranty (glad I did, after 11 days of owning got a nail in the tire and ruined it, replaced $0 out of pocket) as well as windshield and extended warranty. Dan got the price out the door where I wanted to be. So much on this vehicle training with Devon and James was much needed, as well as a couple of calls with questions. Bottom line, I have owned 30 cars, this was the best purchasing experience ever, including working with the Business Manager Mike Schwarz (this is where I get hung up with dealers), Mike is a car guy and so easy to work with. and from past experience Service Manager Derek Cogdill and his staff have always been friendly, and get the job done right. I recommend BMW and Mazda of Crystal Lake 1000% I will continue to recommend them to my family and friends.

I would recommend this dealership to anyone. My experience purchasing a vehicle at this dealership was the best that I have ever had. Michelle was absolutely awesome. She truly cares that the customer is happy. The entire staff that I had the pleasure of working with were all very helpful and not pushy. I would like to thank all of them for their professionalism and kindness.