Reviews
Nice atmosphere and friendly staff!
Nice atmosphere and friendly staff! Loved the nice selection of cars they had available and affordable pricing
Nice atmosphere and friendly staff!
Nice atmosphere and friendly staff! Loved the nice selection of cars they had available and affordable pricing
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind review! We’re so glad you enjoyed the atmosphere and found our team friendly and welcoming. It’s great to hear you appreciated our selection of vehicles and affordable pricing. We truly appreciate your support and hope to see you again soon!
The best part about the dealership was our salesman Oscar
The best part about the dealership was our salesman Oscar by far. He was the most helpful person I have ever dealt with in my life. I feel like I would have not bought a car unless we got to know him and he showed us all that the car could do. Personally I don’t know very much about cars and he explained everything so perfectly it was way better than I could have ever asked for. The Mazda app makes everything so much easier and me being not very good with technology made the entire thing so convenient. 1,000,000/10 I would tell anyone to come and see him when buying a car. Very knowledgeable and extremely polite.
The best part about the dealership was our salesman Oscar
The best part about the dealership was our salesman Oscar by far. He was the most helpful person I have ever dealt with in my life. I feel like I would have not bought a car unless we got to know him and he showed us all that the car could do. Personally I don’t know very much about cars and he explained everything so perfectly it was way better than I could have ever asked for. The Mazda app makes everything so much easier and me being not very good with technology made the entire thing so convenient. 1,000,000/10 I would tell anyone to come and see him when buying a car. Very knowledgeable and extremely polite.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the kind review! We’re thrilled to hear about your experience with Oscar. He truly takes pride in making the car-buying process easy, informative, and enjoyable, and we’re so glad that came through. We appreciate your recommendation and hope you continue to enjoy your Mazda!
Excellent service.
Excellent service. Good follow up and communication. Really worked hard to meet customers expectations. Definitely would recommend Mazda!
Excellent service.
Excellent service. Good follow up and communication. Really worked hard to meet customers expectations. Definitely would recommend Mazda!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear you had such a positive experience. Our team works hard to provide excellent communication and service, and your recommendation means a lot to us!
Great experience!
Great experience! From the sales team to the finance team. I would highly recommend BMW of Crystal Lake.
Great experience!
Great experience! From the sales team to the finance team. I would highly recommend BMW of Crystal Lake.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind feedback. We’re glad to hear you had a great experience from start to finish and that both our sales and finance teams made the process smooth for you. We truly appreciate your recommendation and look forward to assisting you again in the future. Enjoy your vehicle and welcome to the BMW of Crystal Lake family.
Oscar was extremely helpful and accommodating through the
Oscar was extremely helpful and accommodating through the purchase process. I’d recommend him to anyone!
Oscar was extremely helpful and accommodating through the
Oscar was extremely helpful and accommodating through the purchase process. I’d recommend him to anyone!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. We’re happy to hear that Oscar was extremely helpful and accommodating throughout your purchase. Providing attentive, professional service is always our goal, and we truly appreciate your recommendation. We’ll be sure to pass along your kind words to Oscar, and we look forward to assisting you again in the future.
I had a great experience at BMW and Mazda of Crystal
I had a great experience at BMW and Mazda of Crystal Lake. The team was professional, welcoming, and very easy to work with from start to finish. Everything was handled fast, clearly and efficiently, and I never felt rushed or pressured. Special thanks to Michelle and the staff for their excellent customer service and attention to detail. I truly appreciated the smooth process and would definitely recommend this dealership to anyone looking for a positive car-buying experience.
I had a great experience at BMW and Mazda of Crystal
I had a great experience at BMW and Mazda of Crystal Lake. The team was professional, welcoming, and very easy to work with from start to finish. Everything was handled fast, clearly and efficiently, and I never felt rushed or pressured. Special thanks to Michelle and the staff for their excellent customer service and attention to detail. I truly appreciated the smooth process and would definitely recommend this dealership to anyone looking for a positive car-buying experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your experience with BMW of Crystal Lake. We’re delighted to hear that our team made the process professional, welcoming, and efficient from start to finish, and that you felt comfortable and never pressured along the way. A special thank you for recognizing Michelle and the rest of the team for their excellent customer service and attention to detail. We truly appreciate your recommendation and look forward to assisting you again in the future. Enjoy your new vehicle!
I highly recommend Michelle , she instantly understood my
I highly recommend Michelle , she instantly understood my needs, found the perfect car, and made the entire car buying experience effortless and enjoyable. Thank you Michelle
I highly recommend Michelle , she instantly understood my
I highly recommend Michelle , she instantly understood my needs, found the perfect car, and made the entire car buying experience effortless and enjoyable. Thank you Michelle
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your experience. We’re so glad to hear that Michelle immediately understood your needs and helped you find the perfect vehicle. Providing an effortless and enjoyable car-buying experience is exactly what we strive for, and we truly appreciate your recommendation. We’ll be sure to share your kind words with Michelle. Enjoy your new car!
The car buying process could not have gone better.
The car buying process could not have gone better. Michelle was professional and was easy to work with. She took me from test drive, through the purchase transaction and then gave the introduction to the vehicle settings and functionality, Michelle, along with everyone else at Anderson, make you feel like part of the Anderson family. Everyone makes you feel welcome, both the BMW and Mazda sides of the dealership. Very good experience.
The car buying process could not have gone better.
The car buying process could not have gone better. Michelle was professional and was easy to work with. She took me from test drive, through the purchase transaction and then gave the introduction to the vehicle settings and functionality, Michelle, along with everyone else at Anderson, make you feel like part of the Anderson family. Everyone makes you feel welcome, both the BMW and Mazda sides of the dealership. Very good experience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your experience! We’re thrilled to hear that your car-buying process was smooth and enjoyable from start to finish. Michelle is truly exceptional, and we’re glad her professionalism and product knowledge made your visit memorable. We strive to make every guest feel like part of the Anderson family, and your feedback reinforces exactly why we do what we do. Thank you again for choosing us and for the wonderful review. We appreciate you and look forward to being here for you whenever you need us!
I have used this dealership for my cars maintenance needs
I have used this dealership for my cars maintenance needs and have been always treated with utmost respect and professionalism one can expect. Today was our first time buying a Mazda vehicle from them. We (my wife and I) must admit working with Oscar Florek was the easiest of all. As a very young professional, he was very welcoming, honest and to the point with a genuine radiant personality. He made the purchasing journey as easy as it could be and we wish him every bit of success in his life. It definitely was a pleasant and outstanding experience. Keep up the good work, Oscar!!!!
I have used this dealership for my cars maintenance needs
I have used this dealership for my cars maintenance needs and have been always treated with utmost respect and professionalism one can expect. Today was our first time buying a Mazda vehicle from them. We (my wife and I) must admit working with Oscar Florek was the easiest of all. As a very young professional, he was very welcoming, honest and to the point with a genuine radiant personality. He made the purchasing journey as easy as it could be and we wish him every bit of success in his life. It definitely was a pleasant and outstanding experience. Keep up the good work, Oscar!!!!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for sharing your experience with us! We truly appreciate your continued trust in our service department, and we’re thrilled to hear that your first Mazda purchase was just as positive. We’re honored to have earned your business once again, and we look forward to supporting you and your wife for many years to come. If you ever need anything, please don’t hesitate to reach out. Thank you for choosing Anderson — and congratulations on your new Mazda!
My family has purchased 4 BMW's from this Dealership.
My family has purchased 4 BMW's from this Dealership. Everyone is so helpful.. Michelle stayed with me way after hours to get the deal done. From start to finish the best dealership. The service team is also amazing, I wont go any where else.
My family has purchased 4 BMW's from this Dealership.
My family has purchased 4 BMW's from this Dealership. Everyone is so helpful.. Michelle stayed with me way after hours to get the deal done. From start to finish the best dealership. The service team is also amazing, I wont go any where else.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your loyalty and for sharing this wonderful review! We’re honored that your family has trusted us with four BMW purchases. A big shoutout to Michelle for going above and beyond, and to our service team for continuing to deliver exceptional care. We’re grateful to have you as part of our BMW of Crystal Lake family!