[{"id":478495,"personPtyId":37308637,"firstName":"Bob","lastName":"Miller","titleText":"New BMW, Mazda and Used Vehicle Sales","shortBioText":"Hello. I am Bob MIller, Certified BMW and Mazda Sales Advisor, here at Anderson of Crystal Lake. I have been in the automotive sales industry for twenty plus years.\r\nI live in the Crystal Lake/Cary community and recently retired from a career in public school education.\r\nWhether you are looking for a new or used vehicle, I am here to personally help with your automotive needs. My previous customers have said working with me during the sales process is a friendly, fair, transparent, and \"No Pressure\" car buying experience. I'll strive to make your car buying experience a pleasant and positive one.\r\nFeel free to call me or stop in and see me. I am here every day, but Friday. I look forward to meeting and assisting you.\r\nBob MIller\r\n815/455-4330 Ext.1022\r\n847/651-7207 Cell","emailTxt":"bob.miller@andersoncars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/553a5422034d.jpg","drDealerId":107971,"dealerEmpStartDtUtc":"1430438400","industryStartDtUtc":"644198400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":478498,"personPtyId":37308620,"firstName":"Heather","lastName":"Lublink","titleText":"BMW Genius","shortBioText":"Hello everyone! I will start by saying I won\u001at make your experience at a car dealership your typical one. I am a BMW advocate and with that passion, I get the most fulfillment getting hands on with my clients. I will asses your needs and desires to find you your perfect vehicle match. Lets not spend too much time at the desk because getting behind the wheel to discover the technology, safety, luxury and of course- performance, is the best part. Staying within your limits we can push the envelope so you can understand why BMW is named The Ultimate Driving Machine. I\u001all open you up to a whole new world. So don\u001at miss out, I\u001am here to change the game and you'll find that the redundant, painful and boring days of vehicle shopping are gone.","emailTxt":"h.lublink@andersoncars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/b6622276a2ee.jpg","drDealerId":107971,"dealerEmpStartDtUtc":"1435708800","industryStartDtUtc":"1435708800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":478520,"personPtyId":38442950,"firstName":"Rich","lastName":"Spears","titleText":"Business Manager","shortBioText":"","emailTxt":"rich.spears@andersoncars.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/ead7f55c2349.jpg","drDealerId":107971,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":478526,"personPtyId":38402589,"firstName":"Derek","lastName":"Gruendemann","titleText":"Mazda Sales Manager","emailTxt":"derek.gruendemann@andersoncars.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/323072fdd64b.jpg","drDealerId":107971,"dealerEmpStartDtUtc":"1346457600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":526530,"personPtyId":44625137,"firstName":"Michelle","lastName":"Canova","titleText":"Assistant BMW Manager","shortBioText":"As the BMW Corporate Account Manager, I work with C-Suite Executives, Clients and the Community to Provide Exceptional Sales and Customer Service to meet every need.","emailTxt":"michelle.canova@andersoncars.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/d808ca3868b7.jpg","drDealerId":107971,"dealerEmpStartDtUtc":"1527811200","industryStartDtUtc":"1527811200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":478500,"personPtyId":38139463,"firstName":"Gale","lastName":"Ekern","titleText":"New BMW, Mazda and Used Vehicle Sales","emailTxt":"gale.ekern@andersoncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/f4f16ff41ce1.jpg","drDealerId":107971,"dealerEmpStartDtUtc":"1172707200","industryStartDtUtc":"205027200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":478503,"personPtyId":37417807,"firstName":"Leah","lastName":"Ruscitti-Smalley","titleText":"BDC Manager","emailTxt":"lruscitti@andersoncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/f59ab0dfe1b1.jpg","drDealerId":107971,"dealerEmpStartDtUtc":"1420070400","industryStartDtUtc":"1096588800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":486162,"personPtyId":38236439,"firstName":"Tyler","lastName":"Stevens","titleText":"New BMW, Mazda and Used Vehicle Sales","emailTxt":"tyler.stevens@andersoncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/9938bfd040de.jpg","drDealerId":107971,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":478517,"personPtyId":37235331,"firstName":"Dan","lastName":"Brzozowski","titleText":"General Manager","shortBioText":"I fell in love with this business in 1992 and have spent most of my career learning how to be better for my customers and team members. I enjoy working with salespeople and customers to create an enjoyable experience\r\nand have fun in the process.","emailTxt":"dan.brzozowski@andersoncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/d66d713ea46e.jpg","drDealerId":107971,"dealerEmpStartDtUtc":"1514764800","industryStartDtUtc":"715305600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":531257,"personPtyId":48723126,"firstName":"Derek","lastName":"Cogdill","titleText":"Service Manager","emailTxt":"derek.cogdill@andersoncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/397342f4b5d5.jpg","drDealerId":107971,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":533991,"firstName":"Rob","lastName":"Jacobus","titleText":"Service Advisor","emailTxt":"rob.jacobus@andersoncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/06a7509f4404.jpg","drDealerId":107971,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":478506,"personPtyId":48785531,"firstName":"Alexandra","lastName":"Silva","titleText":"Internet Coordinator","emailTxt":"asilva@andersoncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/825c2f839ced.jpg","drDealerId":107971,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":542217,"personPtyId":48997404,"firstName":"Chris","lastName":"Pomatto","titleText":"Sales Team","emailTxt":"chris.pomatto@andersoncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/89b0b4872e6f.jpg","drDealerId":107971,"dealerEmpStartDtUtc":"1533081600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":478507,"firstName":"Colleen","lastName":"Hancock","titleText":"Receptionist","emailTxt":"chancock@andersoncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/2229f029b371.jpg","drDealerId":107971,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":478515,"personPtyId":39056189,"firstName":"Dale","lastName":"Schuring","titleText":"Parts Manager","emailTxt":"dale.schuring@andersoncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/a458268c313e.jpg","drDealerId":107971,"dealerEmpStartDtUtc":"954547200","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":533906,"personPtyId":48508187,"firstName":"James","lastName":"Orton","titleText":"New Mazda and Used Car Sales","shortBioText":"My dealership tenure spans more than a decade, and my wife and two daughters reside in Fox River Grove, IL, where we enjoy the creatives of Art and Music in producing our own. When at the dealership, you can count on your time being well spent. Knowledgeable, polite, caring and fun! My family and I are all SCCA members so my test drives tend be a bit more lively:)","emailTxt":"james.orton@andersoncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/1a3c7c168f5e.jpg","drDealerId":107971,"dealerEmpStartDtUtc":"1088640000","industryStartDtUtc":"854755200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":547554,"firstName":"Jason","lastName":"Villa Ortega","titleText":"New Mazda & Used Car Sales","emailTxt":"jason.villa@andersoncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/0e57a5e36aa2.jpg","drDealerId":107971,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":545650,"personPtyId":50018926,"firstName":"Jordan","lastName":"Acevedo","titleText":"New Mazda and Used Car Sales","emailTxt":"jordan.acevedo@andersoncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/733f35b0e406.jpg","drDealerId":107971,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"1533081600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":537179,"personPtyId":47600300,"firstName":"Katie","lastName":"Spencer","titleText":"Service Scheduler","emailTxt":"katie.spencer@andersoncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/d4f1bba3a76b.jpg","drDealerId":107971,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":477356,"personPtyId":37060920,"firstName":"Kristi","lastName":"Alguire","titleText":"Internet Sales Director","emailTxt":"kristina.alguire@driveanderson.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":107971,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":478516,"personPtyId":38434282,"firstName":"Lucas","lastName":"Davis","titleText":"Counter Parts Sales","emailTxt":"lucas.davis@andersoncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/97b111c505fc.jpg","drDealerId":107971,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":541398,"personPtyId":50613134,"firstName":"Miguel","lastName":"Tapia","titleText":"New Mazda and Used Car sales","emailTxt":"miguel.tapia@andersoncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/e40868f06e48.jpg","drDealerId":107971,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":555986,"firstName":"TIm","lastName":"Conlon","titleText":"BMW Sales Manager","emailTxt":"tim.conlon@andersoncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/ca42f8e22808.jpg","drDealerId":107971,"certifiedEmployee":false,"deptDscrp":"Management"}]

BMW and Mazda of Crystal Lake

Rectangle 48
Sales
Service Closed

BMW and Mazda of Crystal Lake Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 AM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2016

Service

Oil, Filter Change

$79.95 and up*

Multi-Point Inspection

$229 and up*

Brake Replacement

$189 and up*

New Brake Pads/Shoes (Front)

$189 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
447 lifetime reviews. Includes reviews from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 12, 2018

    Working with Bob is a pleasant experience. He is very well organized, efficient and most accessible. You won't find a more attentive sales person.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 3, 2018

    Bob Miller was outstanding. It was a no-pressure car buying experience. I would highly recommend Bob Miller and this dealership to anyone. Thanks Bob!...

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bob Miller

    New BMW, Mazda and Used Vehicle Sales

    (5.0) 15 reviews

  • June 1, 2012

    I really appreciated how easy Anderson and made buying my (new to me) Audi. I contacted my sales associate (Cassandra) initially through the online chat... option and she was extremely helpful. I set up an appointment to test drive the car via the chat and when I arrived everyone was welcoming and very helpful. Working with Cassandra was wonderful - no high-pressure sales pitch or rushing me into any decisions just being helpful any way she could. I was pre-approved but Anderson was able to get me better financing and saved me quite a bit of money on my payments. Cassandra got all the information she needed from me via email to make the financing and paperwork go very quickly when I arrived to purchase the car. Everything went smoothly and I was on my way home in my new Audi knowing I was treated very fairly. Great experience and I would recommend Anderson and Cassandra very much!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 4.8 out of 5
    November 2, 2018

    I had a airbag recall on my 05??? 325i sedan and I was told it would take a few hours but they got the job done within an hour and a half. Very polite... and professional at this dealership.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 28, 2018

    Thank you for paying attention to your customer feedback, and bringing back your strong service team! You are listening so thank you! I will be back.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 27, 2018

    I???ve bought many a cars over the years. Each of those experiences have always been in a word; bad. That is until I walked into Crystal Lake BMW and was... greeted by Michelle. Friendly and knowledgeable and really listened to what I wanted and found that perfect car for me. No pressure from her, the GM, or finance. All around pleasant and accommodating. I highly recommend CL BMW. Ask for Michelle!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michelle Canova

    Assistant BMW Manager

    NOT RATED

  • 5.0 out of 5
    October 22, 2018

    I recently needed my car serviced and the experience I had from the initial call to getting my vehicle back was second to none. Derek and his team by... far exceeded my expectations. From the courteous and respectful staff to the condition my vehicle was returned to me was second to none. When you purchase a luxury vehicle you have a certain level of expectations and my experience completely goes above and beyond what I expected. Bravo Derek to you and your team! I would buy another vehicle from this dealership on my service experience alone. Amazing!

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 20, 2018

    I had an appointment to get recalls done at this BMW dealership. The service was excellent and took about same time as estmated. I opted to wait at the... waiting area while service was done. The staff at the dealership was very friendly and helpful. The waiting area was also nice and comfortable.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 17, 2018

    Derek in service is great to work with. Been working with him for years. Very knowledgeable and responsive. I would absolutely bring my car to him again... for service.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 4.8 out of 5
    October 12, 2018

    I have purchased several cars (8) from this dealership and my representative, Gale Ekern. They have always been great and have always treated me with the... greatest respect. My resent purchase of a 640i was no exception. Even though Gale was away on personal issues I was still able to purchase the car with the help of Michelle Canova. Their team work and managements support was very much appreciated and will continue to bring me and my family back. I have dealt with all aspects of the dealership including , new and used car sales and service for both brands, BMW and Mazda. I highly recommend them!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
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