BMW and Mazda of Crystal Lake

Answered all our questions and was willing to work with us initially electronically on pricing, and then finalized the deal over phone and in person. Very easy to work with!

Zack was fantastic! Accommodating, detailed and made the process simple! He’s a rock star!

Service was good. Had the car prepped and ready for a drive when I arrived. Only minor complaint was having to wait for for financing since there was only one finance person and someone got in a couple minutes before me.

Professionalism and individual attention to myself, the customer, was excellent. Stress was absent but personal recognition of what details were important put Michelle above the rest!

Michelle was amazing! We had great communication with her and she was very helpful. I highly recommend her. We got an awesome vehicle and she listed to all of our needs and concerns. Best experience of car buying we have ever had!

Michelle has taken care of me for many years & makes the car buying experience non-stressful. Highly recommend her to everyone I know. She will treat you the same if you are looking for a brand new BMW M5 to anything pre-owned.

I have been looking for a new car for 2 years. I was welcomed by Michelle and her dealership as I strolled around. I did not even have an appointment. she was knowledgeable and put no pressure on me. It made buying a new car the pleasant experience that it should be!

I had a great buying experience at this dealership. Zack was professional, knowledgeable and patient. He took his time explaining all the features of the vehicle to me and helped me feel comfortable with the technology. I am incredibly happy to get the BMW I really wanted at a local dealer.

Michelle made the process of leasing a new car transparent, easy, and comfortable. I'd recommend my friends and family members to her (and Alan Shapiro in the service department, too.)

I really love how Passionate, maintained, and organized Daniel Krol is. He is very thorough, informative, and positive while answering all the questions I had. I really love how comforting, and understanding he is during the deal. It made the process all the more enjoyable and it was an effortless transition on my end. I feel as though I was heard and understood from Daniel Krol and other staff members. I’m very glad with my purchase and I know if I am ever in the market it will be with Daniel Krol again. Thank you Dan! 5 stars 🤚🏽