Mike Bass Ford

This was my 2nd brand new car buying experience. Throughout the entire process I worked with Andrew who proved to be an invaluable asset to Mike Bass Ford. He demonstrated an unparalleled commitment to his position and me by walking through every step of the car buying procedure. I was originally sent over from the used car dealer lot and referred to another member of the Mike Bass staff. When I arrived that member was busy and Andrew immediately positively interacted with me. Andrew asked me, “what he could do for me”, and subsequently answered every question about 4x4 trucks in stock. My knowledge base on Ford trucks was minimal walking into the dealership and I felt like an expert by the time I left. Throughout the process Andrew demonstrated superior professionalism while being able to relate to my situation and me as a person. He never seemed “pushy” to sell me a vehicle, but made it clear through his demeanor and actions that he was invested in making me happy. This was displayed throughout the entire day by question and answer sessions, him allowing me to drive the truck to lunch, making a sell without the title of my previous vehicle in-hand, offering water and coffee throughout the day, staying until after closing to complete the sell, and allowing my dog into the building while it was cold and snowy. This was the best car buying experience, new and used, I’ve ever been a part of and we have Andrew to thank for every bit of it. Thank you Andrew and a job well done!

Kevin, your service writer, went through and checked all the service bulletins for my car while it was in being serviced for a TCM issue that was under warranty. Found that here was also a warning for the DCT and ran it through a battery of tests to verify that it was not performing properly. He informed me of the issue, ordered the parts (they were 10 week backordered) and called me as soon as the parts arrived. I never had to follow up or double check on anything. He did a fantastic job.

I will certainly recommend to family or friends. salesman was great. I'll buy my next truck from mike bass.