Mike Bass Ford

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
388 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 27, 2020

    After being frustrated by the apathy I experienced from several car dealership sales personnel I was thankful to find salesman Jeff Konowal who went the... extra mile to help me get the best deal on a quality vehicle; including financing and warranty package tailored for my unique situation. I live in Michigan and appreciated the prompt communication, and coordination to make my drive to the dealership smooth and trouble free. I also appreciated that the car was as impeccable as Jeff conveyed and my paperwork was ready to go. The dealership staff were courteous, professional as well. Jeff made sure all my questions were answered and even made sure the gas tank was full! I commend Mike Bass Ford for their great customer service and I recommend Jeff for anyone who like me is looking for a professional to guide them through the car buying process.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 12, 2020

    Construction was going on for a customer waiting area was a little sparse. Great dealership though.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello John, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe tra...vels!

  • October 5, 2017

    It was a good experience. Steve Cataldo did a great job setting it all up and making the negotiation simple.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    John, your positive review means a lot to us and we?re happy we could help you! If you have any additional needs or questions, we will be more than ha...ppy to assist you! Safe travels!

  • 1.0 out of 5
    January 30, 2019

    Test drove five used vehicles. 4/5 vehicles had something wrong with them. From alignment to the rear end shaking on the highway at speeds of 60 mph. Salesman... and manager were pressuring. Salesman consistently messed up numbers and percentages.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Brandon, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than ...a stellar experience here at Mike Bass Ford. Please reach out to our Service Manager, Jon Urbaczewski at (440) 934-3673 or at jon@mikebassford.com and we will do our best to make this better. We hope to hear from you soon.

  • 5.0 out of 5
    January 19, 2019

    Great experience start to finish with Armando. Very attentive and quick to respond to any questions about vehicles. Really enjoyed meeting and dealing... with him.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Jennifer, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or qu...estions, we will be more than happy to assist you! Safe travels!

  • 1.0 out of 5
    June 16, 2018

    After having dual clutch replaced for 3rd time- driving and parts falling off car the day after I picked it up from dealership! Found large bolt and clamp... in driveway! Steering wheel not in correct position after hearing sounds like things are falling off car . Turning into driveway and sounds like something dropped to ground.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Carolyn, we are so disappointed to learn of this situation you have described. Please contact us at (440) 934-3673 at your convenience so that we can ...understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.

  • 5.0 out of 5
    May 7, 2018

    Excellent selection. Great deals and rebates. Buying process was smooth with no pressure. I love the fast lane.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    John, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. At Mike Bass Ford, we value our customers and we l...ook forward to seeing you on your next visit. Take care!

  • 5.0 out of 5
    May 5, 2018

    I came to Mike Bass Ford looking for a car. I came inside and asked did I need help with anything. Sam Ute was able to get me financed and got the vehicle... I wanted. Sam communicated with me, and we set up a time for me to pick up my car. If anyone is looking for a new or used car, go over to Mike Bass Ford in Sheffield Village Ohio

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 13, 2018

    Mike Bass Ford was recommended to me by several family members and friends. After my great experience with Mike Bass Ford, I was able to understand why... so many people I know recommended taking my car to this service center. Before taking my car into Mike Bass Ford, I had taken my car in many times for service to a different dealership and had to call the dealership after several days to receive any updates. I dropped my car off to Mike Bass Ford on a Tuesday evening and was pleasantly surprised when I received a call the next morning from Jon to discuss the findings. Jon was very friendly and professional from our very first conversation. He discussed and explained the plan to me and made it a point to make sure I had a complete understanding. Jon took the time to make sure I felt comfortable with the plan. After talking with Jon I immediately felt confident that I had made the right choice by choosing Mike Bass Ford. Jon made it a point to make sure he provided me with any updates on the service. As a I mentioned before, I have had unsatisfactory experiences with a different dealership, even to the point where I was uncertain if I would ever buy a ford vehicle in the future. But Jon made for a GREAT experience. He was professional, friendly and very caring. He went above and beyond to make sure that that I was satisfied with the service I had received. Jon is a true asset to his company. Prior to taking my car in for service to Mike Bass Ford I had decided that in the future I would not purchase another Ford vehicle due to bad experiences at other dealerships but after my wonderful experience at Mike Bass Ford, due to Jon’s professionalism and caring personality, I will return to Mike Bass Ford for any service and also feel confident purchasing another Ford vehicle in the future.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    April 12, 2018

    My husband and I have relocated to the Columbus area, but I plan all my maintenance on my vehicles around when I am visiting my parents back in Sheffield.... Kevin Nail and Glenn Lyons are who I always request when I need work done. They do an awesome job every time!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Tonya, your comments keep us motivated and working hard for all our guests! At Mike Bass Ford, we value our customers and we look forward to seeing yo...u on your next visit. Take care!

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