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Classic Toyota - Mentor

(1,053 reviews)
2020 consumer dealer award
View 3 awards
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,053 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Classic Toyota - Mentor from DealerRater.

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Would do it all over again

Being a first time car buyer I was a little bit overwhelmed with the whole process. The guys at Classic Toyota couldn’t have done a better job putting me at ease and making this decision as easy as possible. The customer service was fantastic and they couldn’t have been friendlier. They worked with me to find the right car in my price range and went above and beyond to get it within my budget. Couldn’t be happier with my experience!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Danijel Mortic, (salesperson)

Salesperson was very informative and too the time to explain the vehicle options.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience

We received the car we wanted, great Toyota financing, and a great value on our trade in. We have worked with Rich Lothman (sales) for years and he is not pushy, he is calm and reasonable (no bull), and we always walk away happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mr Mike

Outstanding value and service from Rich Lothman. This is my 7th car purchase from Classic and Rich

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Happy with new car experience

We got the car we wanted, great Toyota financing with no pre pay penalty on the loan, a great trade in value. We've worked with salesman Rich Lothman for years and he makes it a pleasant experience. He is attentive, calm, and not annoyingly pushy or full of bull. He works with us straight forward and is a genuinely nice guy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

rav 4

I stopped in to get a brochure and I met Michelle Katic. I told her what I was looking for and she informed me there was a 2017 in the showroom with the features and color that I wanted. She was very knowlegable and explained everything to me in great detail. The buying process was flawless. I was very satisfied with everything about the purchase. I would recommend her if someone was looking to purchase a vehicle. I have been buying toyota's from Classic for about 20 years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New Rav 4

Dealt with Lissandra Mikolajski. She was very informed with the vehicle,after purchasing it she went over all details to make sure you understood everything. She also offered for you to stop back anytime with questions. David Alicea the manager kept checking in to make sure everything was going well. the whole staff made the buying experience enjoyable would recommend buying there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New Toyota Truck

Very pleasant, professional experience, from Jholschuh, sales to Cheryl, insurance, to finance, A+. Thank you Paul and Eva

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Fast, courteous service.

Fast friendly service. The purchasing process is smooth and stress free. When it is time for maintenance there is no waiting. Simply pull your car up to the garage and you are greeted by a service rep who will take your car and have it checked out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Service

We were very pleased with the excellent service and help we received from Lissandra Mikolajski in buying our new Tacoma. I would recommend working with Lissandra on your next car or truck purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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