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Metro Lexus

(3,330 reviews)
Visit Metro Lexus
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:30pm
Tuesday 9:00am–8:00pm 7:00am–6:30pm
Wednesday 9:00am–8:00pm 7:00am–6:30pm
Thursday 9:00am–8:00pm 7:00am–6:30pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 13 awards
2025 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

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New (216) 539-9138 (216) 539-9138
Used (216) 586-3850 (216) 586-3850
Service (216) 313-9810 (216) 313-9810

Inventory

See all 676 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2005.
Welcome to Metro Lexus!

At Metro Lexus our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus to have your vehicle serviced or to arrange financing we are committed to providing a Lexus experience that keeps you coming back.

Please call or visit us today! Call and ask to speak with our sales dept. 216-916-6000
"Once in a lifetime experience...every time! Metro Lexus"

Service center

Phone number (216) 313-9810

Service hours

Monday
7:00am–6:30pm
Tuesday
7:00am–6:30pm
Wednesday
7:00am–6:30pm
Thursday
7:00am–6:30pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Colin Haire headshot
Colin Haire
Lexus Master Certified Sales and Leasing Consultant
(155 reviews) certified badge
Tysean Yorke headshot
Tysean Yorke
Lexus Master Certified Delivery Specialist
(96 reviews) certified badge
Allison Smith headshot
Allison Smith
Lexus Master Certified Sales and Leasing Consultant
(70 reviews) certified badge
Simon Kucharewicz headshot
Simon Kucharewicz
Sales and Leasing Consultant
(58 reviews) certified badge
Candice Thomas headshot
Candice Thomas
Lexus Certified Sales Consultant
(50 reviews) certified badge
Seth Collins headshot
Seth Collins
Sales and Leasing Consultant
(41 reviews) certified badge
Cameron Lara headshot
Cameron Lara
Lexus Delivery Specialist
(21 reviews) certified badge
Maria Morales headshot
Maria Morales
Lexus Foundations Certified Sales and Leasing Consultant
(21 reviews) certified badge
David Weaver headshot
David Weaver
Finance Manager
(729 reviews) certified badge
Abed Darwish headshot
Abed Darwish
Lexus Master Certifed Sales & Leasing Consultant
(293 reviews) certified badge
Michael Gleydura headshot
Michael Gleydura
Lexus Master Certified Sales Manager
(294 reviews) certified badge
Tom Brennan headshot
Tom Brennan
Certified Pre-Owned Mgr
(138 reviews) certified badge
Sarah Klein headshot
Sarah Klein
Finance Manager
(51 reviews) certified badge
Matt Long headshot
Matt Long
Master Certified Sales and Leasing Consultant
(282 reviews)
Ryan Yee headshot
Ryan Yee
Sales and Leasing Consultant
(185 reviews)
Jeff Miller headshot
Jeff Miller
Service Advisor
(126 reviews)
Marisa Bekoscke headshot
Marisa Bekoscke
Lead Service/Valet Coordinator
(31 reviews)
Andrew Cross headshot
Andrew Cross
Assistant Parts Manager
(23 reviews)
Trae Harris headshot
Trae Harris
Lexus Delivery Specialist
(20 reviews)
Adam Poulos headshot
Adam Poulos
Service Consultant
(6 reviews)
Peter Mapp headshot
Peter Mapp
Vice President
(145 reviews)
Cordis Bunch headshot
Cordis Bunch
Service Advisor
(100 reviews)
Paul Cooper headshot
Paul Cooper
Lexus Certified Service Consultant
(38 reviews)
Jeff Sustersic headshot
Jeff Sustersic
General Sales Manager
(199 reviews)
Pete Spacagna headshot
Pete Spacagna
General Manager
(38 reviews)
Dan Booth headshot
Dan Booth
Aftersales Director
(6 reviews)
Josh Jancha headshot
Josh Jancha
Lexus Certified Service Consultant
(38 reviews)
Patty Reeves headshot
Patty Reeves
Administrative Assistant
(14 reviews)
James Ferguson headshot
James Ferguson
Parts Specialist
(8 reviews)
Michael Malzeke headshot
Michael Malzeke
Parts Manager
(8 reviews)
Ian Lara headshot
Ian Lara
Service Consultant
(4 reviews)
Jennifer Skinner headshot
Jennifer Skinner
Office Manager
(4 reviews)
Gina Bellitto headshot
Gina Bellitto
Customer Care Coordinator
(2 reviews)
Wendy Bayle headshot
Wendy Bayle
Controller
(1 review)
Sam Ibrahim headshot
Sam Ibrahim
Sales and Leasing Consultant
(1 review)
Matt Stolarski headshot
Matt Stolarski
Sales Manager
(1 review)
Cassie Thadeus headshot
Cassie Thadeus
Service Consultant
(1 review)
Elena Luf headshot
Elena Luf
Guests Ambassador
Tony Panczyk headshot
Tony Panczyk
IT

Reviews

(3,330 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Metro Lexus from DealerRater.

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Seth was our salesman and he did an excellent job!

Seth was our salesman and he did an excellent job! He’s very knowledgeable, attentive and considerate.

Seth was our salesman and he did an excellent job!

Seth was our salesman and he did an excellent job! He’s very knowledgeable, attentive and considerate.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Brad, we're delighted to hear that Seth provided you with such excellent service at Metro Lexus. Thank you for sharing your experience!

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Last purchase was over 14 yrs ago.

Last purchase was over 14 yrs ago. Abed was very patient. Abed,John and Tysean were excellent as this was overwhelming for me. They made me feel comfortable and I know I can call on them if there are any issues.

Last purchase was over 14 yrs ago.

Last purchase was over 14 yrs ago. Abed was very patient. Abed,John and Tysean were excellent as this was overwhelming for me. They made me feel comfortable and I know I can call on them if there are any issues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Carol, it's wonderful to hear that Abed, John, and Tysean made your experience at Metro Lexus comfortable after so many years. We're glad they could assist you through the process and provide support for any future needs!

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Purchased a Lexus at Metro Lexus, the experience was

Purchased a Lexus at Metro Lexus, the experience was positive. Colin was very helpful and not pushy, kept me updated as to options available and expected delivery time. Overall satisfied w the service I received and definitely will recommend the dealership!

Purchased a Lexus at Metro Lexus, the experience was

Purchased a Lexus at Metro Lexus, the experience was positive. Colin was very helpful and not pushy, kept me updated as to options available and expected delivery time. Overall satisfied w the service I received and definitely will recommend the dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience at Metro Lexus! We're glad to hear Colin provided helpful and pressure-free service. We appreciate the recommendation and look forward to assisting you in the future!

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Ryan was very responsive, professional, and thorough.

Ryan was very responsive, professional, and thorough. He helped coordinate the delivery of my new GX 550. Ryan made the process extremely easy and fun. I definitely recommend working with him and Metro Lexus.!

Ryan was very responsive, professional, and thorough.

Ryan was very responsive, professional, and thorough. He helped coordinate the delivery of my new GX 550. Ryan made the process extremely easy and fun. I definitely recommend working with him and Metro Lexus.!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Andrew, we're delighted to hear that Ryan made your experience with Metro Lexus smooth and enjoyable. Thank you for recommending us! Enjoy your new Lexus GX 550!

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Great Experience Buying My Lexus!

Great Experience Buying My Lexus! Just bought a Lexus from Metro Lexus and had a really great experience. Colin was my salesperson, and he was awesome—super helpful, easy to talk to, and never pushy. He made the whole process smooth from start to finish and helped me find the perfect car

Great Experience Buying My Lexus!

Great Experience Buying My Lexus! Just bought a Lexus from Metro Lexus and had a really great experience. Colin was my salesperson, and he was awesome—super helpful, easy to talk to, and never pushy. He made the whole process smooth from start to finish and helped me find the perfect car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Grace, we're delighted to hear that Colin made your car-buying experience smooth and enjoyable at Metro Lexus. Thank you for choosing us, and we hope you're loving your new Lexus!

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Very positive experience!

Very positive experience! The dealership was professional, salesperson friendly, making my Lexus purchase smooth and easy.

Very positive experience!

Very positive experience! The dealership was professional, salesperson friendly, making my Lexus purchase smooth and easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Penny, we're delighted to hear about your positive experience at Metro Lexus! Thank you for choosing us and enjoy your new Lexus!

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The best experience I've ever had buying a car.

The best experience I've ever had buying a car. My salesman Ryan was not pushy and helped with all my questions. Anything I needed they took care of it. I will only buy lexus from now on. Tray was so helpful also teaching me all the bells and whistles on the inside of the car before I left.

The best experience I've ever had buying a car.

The best experience I've ever had buying a car. My salesman Ryan was not pushy and helped with all my questions. Anything I needed they took care of it. I will only buy lexus from now on. Tray was so helpful also teaching me all the bells and whistles on the inside of the car before I left.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Ryan and Tray made your car-buying experience exceptional at Metro Lexus! It's fantastic to know they were helpful and attentive throughout the process. Enjoy all those bells and whistles in your new Lexus, and we look forward to seeing you again!

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Seth was wonderful in working with me and keeping me

Seth was wonderful in working with me and keeping me informed. Probably one of the easiest and smoothest car buying experience without being pressured. Very positive and pleasant to work with. Taysean is a great technician that explained many of the feature of this car. Great conversing with him. David at the finance dept. did a great job finding me a loan with low interest without prepayment penalty. Overall, great experience in purchasing my first Lexus. Thank you for the fulfilling experience. Geeva

Seth was wonderful in working with me and keeping me

Seth was wonderful in working with me and keeping me informed. Probably one of the easiest and smoothest car buying experience without being pressured. Very positive and pleasant to work with. Taysean is a great technician that explained many of the feature of this car. Great conversing with him. David at the finance dept. did a great job finding me a loan with low interest without prepayment penalty. Overall, great experience in purchasing my first Lexus. Thank you for the fulfilling experience. Geeva

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Geeva, we're delighted to hear that Seth, Taysean, and David made your first Lexus purchase a smooth experience at Metro Lexus. Thank you for sharing such positive feedback! Enjoy every moment with your new car!

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I am extremely grateful to have had Seth Collins as my

I am extremely grateful to have had Seth Collins as my salesman, who supported me throughout the entire search and selection process at Metro Lexus. This was my first venture into buying a new car on my own. The process can be overwhelming, but Seth made it easy. I felt comfortable and confident in my search because of his support. Seth is patient, kind, charismatic, and knowledgeable. He is also a swift and efficient communicator. His communication and positive demeanor helped guide my parents and me calmly through each step of the process. Seth genuinely cares about his clients and strives for the best possible outcome for them. I couldn't recommend him enough. Thank you, Seth!

I am extremely grateful to have had Seth Collins as my

I am extremely grateful to have had Seth Collins as my salesman, who supported me throughout the entire search and selection process at Metro Lexus. This was my first venture into buying a new car on my own. The process can be overwhelming, but Seth made it easy. I felt comfortable and confident in my search because of his support. Seth is patient, kind, charismatic, and knowledgeable. He is also a swift and efficient communicator. His communication and positive demeanor helped guide my parents and me calmly through each step of the process. Seth genuinely cares about his clients and strives for the best possible outcome for them. I couldn't recommend him enough. Thank you, Seth!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Seth made your first car-buying experience at Metro Lexus a positive and smooth one! It's wonderful knowing he provided the support and guidance you needed. Thank you for recommending him, and enjoy your new ride, Lexi!

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This was the easiest car buying experience I have ever

This was the easiest car buying experience I have ever had - fully transparent, answered all questions and efficient.

This was the easiest car buying experience I have ever

This was the easiest car buying experience I have ever had - fully transparent, answered all questions and efficient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that your car buying experience at Metro Lexus was smooth and transparent! Our team is committed to providing efficient service, and it's great to know we met your expectations. Enjoy the new ride!

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