Metro Lexus

4.9
(2,711 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:30pm
Tuesday 9:00am–8:00pm 7:00am–6:30pm
Wednesday 9:00am–8:00pm 7:00am–6:30pm
Thursday 9:00am–8:00pm 7:00am–6:30pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed

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New (216) 539-9138 (216) 539-9138
Used (216) 586-3850 (216) 586-3850
Service (216) 313-9810 (216) 313-9810

Inventory

See all 268 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2005.
Welcome to Metro Lexus!

At Metro Lexus our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus to have your vehicle serviced or to arrange financing we are committed to providing a Lexus experience that keeps you coming back.

Please call or visit us today! Call and ask to speak with our sales dept. 216-916-6000
"Once in a lifetime experience...every time! Metro Lexus"

Service center

Phone number (216) 313-9810

Service hours

Monday
7:00am–6:30pm
Tuesday
7:00am–6:30pm
Wednesday
7:00am–6:30pm
Thursday
7:00am–6:30pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

View all 36 employees View less employees

Reviews

4.9
(2,711 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Metro Lexus from DealerRater.

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5.0

This was the best experience I have had.

This was the best experience I have had. Simon was a true professional demonstrating outstanding care and service. I couldn’t be happier with my experience and quality of vehicle.

5.0

This was the best experience I have had.

This was the best experience I have had. Simon was a true professional demonstrating outstanding care and service. I couldn’t be happier with my experience and quality of vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Dealer was great!

Dealer was great! Everyone friendly and courteous. The finance person took a great deal of time to explain all the options

5.0

Dealer was great!

Dealer was great! Everyone friendly and courteous. The finance person took a great deal of time to explain all the options

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad to know you had a positive experience with our team at Metro Lexus! It's important to us that all your finance options are clearly explained. Thanks for the great review!

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5.0

Well, it's the 2nd car we got from Metro Lexus in 6

Well, it's the 2nd car we got from Metro Lexus in 6 months, so that says a lot, right? They've been responsive and I don't think I'm the easiest customer. But I'm very happy.

5.0

Well, it's the 2nd car we got from Metro Lexus in 6

Well, it's the 2nd car we got from Metro Lexus in 6 months, so that says a lot, right? They've been responsive and I don't think I'm the easiest customer. But I'm very happy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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5.0

He is nice guy.

He is nice guy.. friendly, helpful…to buyers, I looking future to buy other Lexus… Thank you

5.0

He is nice guy.

He is nice guy.. friendly, helpful…to buyers, I looking future to buy other Lexus… Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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5.0

Collin was not only very helpful, but always took time to

Collin was not only very helpful, but always took time to explain whatever we needed explaining and was very thorough.

5.0

Collin was not only very helpful, but always took time to

Collin was not only very helpful, but always took time to explain whatever we needed explaining and was very thorough.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

James, we're so glad that Collin was able to provide thorough explanations during your visit to Metro Lexus. Thanks for trusting us with your business - here's to the road ahead!

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3.0

Colin, was great to work with.

Colin, was great to work with. In the midst of trying to get the deal done he remained calm. Had it not been for Colin, I would’ve walked out on the deal.

3.0

Colin, was great to work with.

Colin, was great to work with. In the midst of trying to get the deal done he remained calm. Had it not been for Colin, I would’ve walked out on the deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's great to know that Colin was able to assist you effectively during your experience with us. We always aim for a smooth and pleasant process, so we're glad he could offer attentive and professional assistance. We strive to deliver 5-star service so if there are any other aspects of the deal or service that you'd like to discuss further, please don't hesitate to reach out directly. Thank you, Jeff Sustersic - General Sales Manager - 216-916-6000

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5.0

From the first email inquiry Allison was super responsive

From the first email inquiry Allison was super responsive and provided clarity on the vehicles was interested in. She made the entry process easy and enjoyable. I would recommend and I have both Allison and Metro Lexus Thanks you.

5.0

From the first email inquiry Allison was super responsive

From the first email inquiry Allison was super responsive and provided clarity on the vehicles was interested in. She made the entry process easy and enjoyable. I would recommend and I have both Allison and Metro Lexus Thanks you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Tim, it's great to know that Allison was able to assist you so effectively at Metro Lexus. We appreciate your recommendation and hope to work with you again in the future. Enjoy the new ride!

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5.0

Other dealers should be required to purchase a vehicle

Other dealers should be required to purchase a vehicle from Metro Lexus, incognito. They would then learn how a car buying experience should be. Perfect in every way.

5.0

Other dealers should be required to purchase a vehicle

Other dealers should be required to purchase a vehicle from Metro Lexus, incognito. They would then learn how a car buying experience should be. Perfect in every way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It's delightful to know you had a 5-star car-buying experience at Metro Lexus. We strive for excellence in every interaction and we appreciate your high praise. Enjoy the ride!

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5.0

Service experience with Jeffrey Miller was fantastic.

Service experience with Jeffrey Miller was fantastic. I was kept up to date on everything and was told up front about the work. Jeff is a pleasure to work with and knows his stuff.

5.0

Service experience with Jeffrey Miller was fantastic.

Service experience with Jeffrey Miller was fantastic. I was kept up to date on everything and was told up front about the work. Jeff is a pleasure to work with and knows his stuff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Carey, we're glad to know that Jeffrey provided you with a fantastic service experience at Metro Lexus. We appreciate your kind words and look forward to assisting you in the future!

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5.0

Our experience with Metro Lexus was a very pleasurable

Our experience with Metro Lexus was a very pleasurable one. Our sales person Colin is the most knowledgeable sales person/car enthusiast I have ever dealt with. He was able to answer every question we had with expertise. The car was detailed to perfection. Absolutely love our 2024 IS 500.

5.0

Our experience with Metro Lexus was a very pleasurable

Our experience with Metro Lexus was a very pleasurable one. Our sales person Colin is the most knowledgeable sales person/car enthusiast I have ever dealt with. He was able to answer every question we had with expertise. The car was detailed to perfection. Absolutely love our 2024 IS 500.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to know that you had a great experience with Colin at Metro Lexus! It's fantastic to learn how well he answered your questions. Congratulations on your new 2024 Lexus IS 500. Enjoy the ride!

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