Skip to main content

Metro Lexus

(3,322 reviews)
Visit Metro Lexus
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:30pm
Tuesday 9:00am–8:00pm 7:00am–6:30pm
Wednesday 9:00am–8:00pm 7:00am–6:30pm
Thursday 9:00am–8:00pm 7:00am–6:30pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 13 awards
2025 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

Contact seller

Select a Salesperson (optional)

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

New (216) 539-9138 (216) 539-9138
Used (216) 586-3850 (216) 586-3850
Service (216) 313-9810 (216) 313-9810

Inventory

See all 668 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2005.
Welcome to Metro Lexus!

At Metro Lexus our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus to have your vehicle serviced or to arrange financing we are committed to providing a Lexus experience that keeps you coming back.

Please call or visit us today! Call and ask to speak with our sales dept. 216-916-6000
"Once in a lifetime experience...every time! Metro Lexus"

Service center

Phone number (216) 313-9810

Service hours

Monday
7:00am–6:30pm
Tuesday
7:00am–6:30pm
Wednesday
7:00am–6:30pm
Thursday
7:00am–6:30pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Colin Haire headshot
Colin Haire
Lexus Master Certified Sales and Leasing Consultant
(152 reviews) certified badge
Tysean Yorke headshot
Tysean Yorke
Lexus Master Certified Delivery Specialist
(93 reviews) certified badge
Allison Smith headshot
Allison Smith
Lexus Master Certified Sales and Leasing Consultant
(70 reviews) certified badge
Simon Kucharewicz headshot
Simon Kucharewicz
Sales and Leasing Consultant
(59 reviews) certified badge
Candice Thomas headshot
Candice Thomas
Lexus Certified Sales Consultant
(50 reviews) certified badge
Seth Collins headshot
Seth Collins
Sales and Leasing Consultant
(39 reviews) certified badge
Maria Morales headshot
Maria Morales
Lexus Foundations Certified Sales and Leasing Consultant
(21 reviews) certified badge
Cameron Lara headshot
Cameron Lara
Lexus Delivery Specialist
(20 reviews) certified badge
David Weaver headshot
David Weaver
Finance Manager
(726 reviews) certified badge
Abed Darwish headshot
Abed Darwish
Lexus Master Certifed Sales & Leasing Consultant
(287 reviews) certified badge
Michael Gleydura headshot
Michael Gleydura
Lexus Master Certified Sales Manager
(293 reviews) certified badge
Tom Brennan headshot
Tom Brennan
Certified Pre-Owned Mgr
(134 reviews) certified badge
Sarah Klein headshot
Sarah Klein
Finance Manager
(49 reviews) certified badge
Matt Long headshot
Matt Long
Master Certified Sales and Leasing Consultant
(282 reviews)
Ryan Yee headshot
Ryan Yee
Sales and Leasing Consultant
(183 reviews)
Jeff Miller headshot
Jeff Miller
Service Advisor
(156 reviews)
Marisa Bekoscke headshot
Marisa Bekoscke
Lead Service/Valet Coordinator
(31 reviews)
Andrew Cross headshot
Andrew Cross
Assistant Parts Manager
(23 reviews)
Trae Harris headshot
Trae Harris
Lexus Delivery Specialist
(19 reviews)
Adam Poulos headshot
Adam Poulos
Service Consultant
(6 reviews)
Peter Mapp headshot
Peter Mapp
Vice President
(145 reviews)
Cordis Bunch headshot
Cordis Bunch
Service Advisor
(120 reviews)
Paul Cooper headshot
Paul Cooper
Lexus Certified Service Consultant
(38 reviews)
Jeff Sustersic headshot
Jeff Sustersic
General Sales Manager
(199 reviews)
Pete Spacagna headshot
Pete Spacagna
General Manager
(38 reviews)
Dan Booth headshot
Dan Booth
Aftersales Director
(6 reviews)
Josh Jancha headshot
Josh Jancha
Lexus Certified Service Consultant
(38 reviews)
Patty Reeves headshot
Patty Reeves
Administrative Assistant
(14 reviews)
James Ferguson headshot
James Ferguson
Parts Specialist
(8 reviews)
Michael Malzeke headshot
Michael Malzeke
Parts Manager
(8 reviews)
Ian Lara headshot
Ian Lara
Service Consultant
(4 reviews)
Jennifer Skinner headshot
Jennifer Skinner
Office Manager
(4 reviews)
Gina Bellitto headshot
Gina Bellitto
Customer Care Coordinator
(2 reviews)
Wendy Bayle headshot
Wendy Bayle
Controller
(1 review)
Sam Ibrahim headshot
Sam Ibrahim
Sales and Leasing Consultant
(1 review)
Matt Stolarski headshot
Matt Stolarski
Sales Manager
(1 review)
Cassie Thadeus headshot
Cassie Thadeus
Service Consultant
(1 review)
Elena Luf headshot
Elena Luf
Guests Ambassador
Tony Panczyk headshot
Tony Panczyk
IT

Reviews

(3,322 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Metro Lexus from DealerRater.

Want to share your experience with this dealership?

Write a review

This was the easiest car buying experience I have ever

This was the easiest car buying experience I have ever had - fully transparent, answered all questions and efficient.

This was the easiest car buying experience I have ever

This was the easiest car buying experience I have ever had - fully transparent, answered all questions and efficient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that your car buying experience at Metro Lexus was smooth and transparent! Our team is committed to providing efficient service, and it's great to know we met your expectations. Enjoy the new ride!

Show full review

I am extremely grateful to have had Seth Collins as my

I am extremely grateful to have had Seth Collins as my salesman, who supported me throughout the entire search and selection process at Metro Lexus. This was my first venture into buying a new car on my own. The process can be overwhelming, but Seth made it easy. I felt comfortable and confident in my search because of his support. Seth is patient, kind, charismatic, and knowledgeable. He is also a swift and efficient communicator. His communication and positive demeanor helped guide my parents and me calmly through each step of the process. Seth genuinely cares about his clients and strives for the best possible outcome for them. I couldn't recommend him enough. Thank you, Seth!

I am extremely grateful to have had Seth Collins as my

I am extremely grateful to have had Seth Collins as my salesman, who supported me throughout the entire search and selection process at Metro Lexus. This was my first venture into buying a new car on my own. The process can be overwhelming, but Seth made it easy. I felt comfortable and confident in my search because of his support. Seth is patient, kind, charismatic, and knowledgeable. He is also a swift and efficient communicator. His communication and positive demeanor helped guide my parents and me calmly through each step of the process. Seth genuinely cares about his clients and strives for the best possible outcome for them. I couldn't recommend him enough. Thank you, Seth!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Show full review

Great buying experience!

Great buying experience! It was a quick and easy process even for a Saturday. Simon was great!

Great buying experience!

Great buying experience! It was a quick and easy process even for a Saturday. Simon was great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Tori, we are glad to hear that Simon was great to work with. Thanks for choosing Metro Lexus. Enjoy the new ride!

Show full review

Thanks to Colin for his service, my replacement from

Thanks to Colin for his service, my replacement from NX350 to RX350 went very smoothly! It is very worthy of respect and praise to make efforts for this.

Thanks to Colin for his service, my replacement from

Thanks to Colin for his service, my replacement from NX350 to RX350 went very smoothly! It is very worthy of respect and praise to make efforts for this.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Colin made your transition from the Lexus NX 350 to Lexus RX 350 smooth here at Metro Lexus. Thank you for recognizing his efforts and sharing this positive feedback!

Show full review

Colin was very patient and helpful waiting on me to make

Colin was very patient and helpful waiting on me to make a decision on what vehicle I wanted. He was not pushy at all and gave me the time I needed to make the right choice for me. I truly appreciate all the extra touches that made the experience a pleasant one.

Colin was very patient and helpful waiting on me to make

Colin was very patient and helpful waiting on me to make a decision on what vehicle I wanted. He was not pushy at all and gave me the time I needed to make the right choice for me. I truly appreciate all the extra touches that made the experience a pleasant one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Colin provided a patient and supportive experience at Metro Lexus. It's wonderful knowing you felt comfortable making the right choice for your vehicle. Thank you for sharing your positive feedback!

Show full review

Colin at Metro Lexus worked very hard to get my business

Colin at Metro Lexus worked very hard to get my business and the car I wanted. He was very patient and was not pushy. He was willing to go over everything I liked and disliked to make sure it was the perfect car for me.

Colin at Metro Lexus worked very hard to get my business

Colin at Metro Lexus worked very hard to get my business and the car I wanted. He was very patient and was not pushy. He was willing to go over everything I liked and disliked to make sure it was the perfect car for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Kristine, we're delighted to hear that Colin provided such attentive service at Metro Lexus. It's great to know he helped you find the perfect car without any pressure. Enjoy your new ride!

Show full review

Very Responsive and accommodating.

Very Responsive and accommodating. They truly embody the values of a luxury dealership by making each interaction feel catered to you.

Very Responsive and accommodating.

Very Responsive and accommodating. They truly embody the values of a luxury dealership by making each interaction feel catered to you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Brad, we're so glad you felt well taken care of at Metro Lexus. Our team strives to provide a personalized experience for every guest. Thank you for sharing your feedback!

Show full review

We felt very confident in our purchase decisions with

We felt very confident in our purchase decisions with Tori as our salesperson. She is knowledgeable, accessible, patient with our questions and genuinely a nice person. We love our car and we are very happy that we bought it when we did. We never felt rushed with Tori. She gave us plenty of space to decide. Tori arranged for the transport of our vehicle without a hitch. Her experience with Lexus was very much appreciated by us. Thank you, Tori!

We felt very confident in our purchase decisions with

We felt very confident in our purchase decisions with Tori as our salesperson. She is knowledgeable, accessible, patient with our questions and genuinely a nice person. We love our car and we are very happy that we bought it when we did. We never felt rushed with Tori. She gave us plenty of space to decide. Tori arranged for the transport of our vehicle without a hitch. Her experience with Lexus was very much appreciated by us. Thank you, Tori!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Tori and the Metro Lexus team! We're glad her expertise and patience made your car-buying journey a positive one. Enjoy every moment in your new vehicle!

Show full review

The moment you walk in the door, you are greeted and

The moment you walk in the door, you are greeted and welcomed to the dealership. As a customer, I always feel that I am appreciated and always treated well. I am a repeat customer, and have never had a bad experience. Christian is the best - his goal was to make sure I got the perfect vehicle - my vehicles get better every time! Great job

The moment you walk in the door, you are greeted and

The moment you walk in the door, you are greeted and welcomed to the dealership. As a customer, I always feel that I am appreciated and always treated well. I am a repeat customer, and have never had a bad experience. Christian is the best - his goal was to make sure I got the perfect vehicle - my vehicles get better every time! Great job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Angela, thank you for being a loyal customer and sharing your positive experiences with us at Metro Lexus! We're delighted to hear that Christian has consistently provided excellent service. Enjoy your new vehicle, and we look forward to seeing you again!

Show full review

Colin is an excellent & very attentive Salesperson.

Colin is an excellent & very attentive Salesperson. He was very communicative and was sure to address any concerns I may have had. My experience at the MetroLexus Dealership is always superb!

Colin is an excellent & very attentive Salesperson.

Colin is an excellent & very attentive Salesperson. He was very communicative and was sure to address any concerns I may have had. My experience at the MetroLexus Dealership is always superb!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Colin provided you with such attentive service at Metro Lexus. Thank you for sharing your experience and kind words!

Show full review
See all 3322 reviews