Reviews
Kevin is always listening to my needs when it comes to...
Kevin is always listening to my needs when it comes to purchasing a vehicle. This is my fourth Lexus I’ve purchased and have always been happy at the way I was treated as a customer. Keep up the great work
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share! We appreciate the kind feedback about Kevin and are thrilled to hear that he was able to assist with your car search. Enjoy your new vehicle and congratulations! We hope to see you back again at Metro Lexus!
My first Lexus and everything about the experience went...
My first Lexus and everything about the experience went exceptionally well. Kevin came strongly recommended by a neighbor and now I understand why they are such loyal Kevin customers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Lexus! We're happy to hear Kevin was able to demonstrate our commitment to great service and provide a seamless car-buying experience. Enjoy the new ride! - The Metro Lexus Team
They were professional, knowledgeable, and very pleasant...
They were professional, knowledgeable, and very pleasant to do business with. I would recommend them to all my friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mona, thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful purchase experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!
On a Friday, a friend at Metro Lexus referred us to Kevin...
On a Friday, a friend at Metro Lexus referred us to Kevin McQuire. We asked for a ride in a Lexus SUV. During the drive he explained a lot about the car and all the good features. As we came back to the dealership, my husband told Kevin we’ll let him know sometime in the future. I looked at him and I said “No, now!” We told Kevin that the car was what we wanted. He had us wait in his office for a few minutes. He came back and said “come with me “. Outside sat this beautiful car with a perfect color for us inside and out. This happened on a Friday and we drove the car out of the showroom o Saturday. All thanks to Kevin McQuire.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review, Donna! It is our goal to deliver a seamless and straightforward purchase experience, and it is wonderful to hear that this was reflected in your time working with Kevin and the Metro Lexus team. Drive safely in your new vehicle, and congratulations! We hope to see you back again down the road!
I joined the Metro Lexus family when I leased an ES300 in...
I joined the Metro Lexus family when I leased an ES300 in 2000. Since that inaugural day I have leased a total of eight Lexus models with the latest being my current 2021 NX300. Looking forward to celebrating 25 years with Metro Lexus at the completion of the current lease. When it comes to an excellent product, quality service and caring personnel, Metro Lexus and Kevin McGuire go hand in hand.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share! We appreciate your business over the years and are thrilled to hear that you had such a successful purchase experience working with Kevin and the Metro Lexus team. Drive safely in your 2021 Lexus NX 300, and we hope to see you back again down the road!
Enjoyed taking the survey and being a " member" of the Metro Lexus family since 2000. Continued sucess to you all. Sincerely, George Svoboda
Christian was very helpful through my car buying...
Christian was very helpful through my car buying experience at Metro Lexus. This is my first Lexus and won’t be my last. Christian went over the vehicle with me to make sure I knew all the features before I went into finance which was wonderful to make best use of my time at the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Heather - Thank you for posting about your experience working with Christian! We are thrilled to hear that he provided informative service which earned your business. All of us at Metro Lexus appreciate your support and we look forward to working together in the future!
Christian was incredible!! He was very patient with me...
Christian was incredible!! He was very patient with me and answered all of my questions! I will defiantly refer him to family and friends. Thank you for everything I will be back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for giving Christian a shoutout! We're pleased that he was patient and helpful.
Working with Christian was a terrific experience! Very...
Working with Christian was a terrific experience! Very professional and exceeded expectations! We were impressed the moment we walked into the dealership and knew that this is where we’d be doing business.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a successful purchase experience working with Christian and the Metro Lexus team. Drive safely, and we hope to see you back again down the road!
This is my 2nd Lexus purchase. I don’t think I’ll ever...
This is my 2nd Lexus purchase. I don’t think I’ll ever drive anything else.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Metro Lexus! We are so pleased to hear you are loving your Lexus. Please let us know if there is anything else we can help you with. Enjoy the ride!
There has been a great deal of turnover in the service...
There has been a great deal of turnover in the service department which has led to less than their usual service level. The sales department was wonderful as usual.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
While we are happy that our sales team lived up to our high standards, I am sorry that the same cannot be said of your recent service experiences. I assure you that our team remains dedicated to providing top-notch experiences across the board and I hope you will give us another opportunity to demonstrate that. If you would like to discuss this further, please don't hesitate to reach out. Thank you, Dan Booth - Service Manager - 216-916-6000