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Metro Lexus

(3,466 reviews)
Visit Metro Lexus
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:30pm
Tuesday 9:00am–8:00pm 7:00am–6:30pm
Wednesday 9:00am–8:00pm 7:00am–6:30pm
Thursday 9:00am–8:00pm 7:00am–6:30pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 13 awards
2025 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (216) 539-9138 (216) 539-9138
Used (216) 586-3850 (216) 586-3850
Service (216) 313-9810 (216) 313-9810

Reviews

(3,466 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Metro Lexus from DealerRater.

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Simon was extremely helpful and on top of everything!

Simon was extremely helpful and on top of everything! He assisted throughout the entire process and made sure I got exactly what i was looking for.

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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

James, we're delighted to hear that Simon provided you with such attentive service at Metro Lexus. Thank you for sharing your experience and enjoy your new vehicle!

Simon made the buying process comfortable and easy.

Simon made the buying process comfortable and easy. The car is wonderful. Highly recommended him and this dealership

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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

Moentmarc, we're delighted to hear that Simon made your experience at Metro Lexus smooth and enjoyable. Thank you for recommending us! Enjoy your new car!

Ryan Yee and the whole team at Metro were great to work

Ryan Yee and the whole team at Metro were great to work with. They answered all questions and were very patient.

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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

Abeck, we're delighted to hear that Ryan and the Metro Lexus team provided you with such attentive service. Thanks for sharing your experience!

Bought a used 2018 Nissan frontier from this dealership

Bought a used 2018 Nissan frontier from this dealership and was treated very well they even took the frontier back into the shop and replaced a belt on the engine because I heard it making a squeaking noise excellent dealership, I'm very happy with the truck and extremely pleased on how they treated me.

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  • Overall experience 5.0
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  • Shopped for a used car
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Dealer response

We're delighted to hear that you had a positive experience with us at Metro Lexus and are enjoying your 2018 Nissan Frontier! It's great to know our team took care of the squeaking noise for you. Thank you for choosing us, and happy driving!

My wife and I enjoyed meeting and working with Simon.

My wife and I enjoyed meeting and working with Simon. He was very friendly, knowledgeable and a pleasure to work with. I would definitely buy another vehicle from Simon and would recommend him to family and friends. The dealership also helped make the car buying experience very enjoyable. They helped instill confidence in their service and their professionalism was impressive.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Brian, we're delighted to hear that Simon and the Metro Lexus team made your car buying experience enjoyable and confidence-inspiring. Thank you for recommending us to family and friends! We look forward to welcoming you back in the future.

I worked with Colin last year, and due to the great

I worked with Colin last year, and due to the great experience, I went back this year. He’s so knowledgeable, very passionate about what he does and takes pride in his work. 10/10 Honestly, the whole team is great. Every one of them is awesome. You can see the love and passion they have in their work. From team IT to team service. Am so glad I got the opportunity to work with each and every one. Thank you so much for all the support and hard work. A++

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Dealer response

Markin, we're delighted to hear that Colin and the entire Metro Lexus team provided you with such a positive experience. It's wonderful knowing their passion and dedication made an impact on your visits. Thank you for choosing us again!

The best!

The best! Seth was amazing at finding us the exact car we wanted; only better! We had our list, he met those requirements and amazed us with an outstanding price. Seth is a 11 out of 10. Seek him out for your next Lexus.

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Dealer response

We're delighted to hear that Seth exceeded your expectations at Metro Lexus! It's fantastic he was able to find the perfect car for you and offer an outstanding price. Thank you for sharing this wonderful feedback, and enjoy your new Lexus!

The dealership, My salesmen Ryan and the finance agents

The dealership, My salesmen Ryan and the finance agents were top notch. Very helpful and courteous. I would recommend this dealership to anyone looking for vehicle.

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Dealer response

Kirk, thank you for recommending Metro Lexus! We're delighted to hear that Ryan and our finance team provided top-notch service. Enjoy your new vehicle!

Colin Haire at Metro Lexus was outstanding.

Colin Haire at Metro Lexus was outstanding. He answered all our questions and did not miss a beat. He went over the total SUV and helped us set up our blue tube and other features before we drove off. He never once made us feel that he did have the time for us and very knowledgeable on all subjects related to the NX 350.

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  • Overall experience 5.0
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Dealer response

We're delighted to hear that Colin provided such an outstanding experience at Metro Lexus! It's great to know he was thorough and attentive, ensuring you were comfortable with your new Lexus NX 350. Thank you for sharing this wonderful feedback!

Jeffrey Miller explained clearly what services were

Jeffrey Miller explained clearly what services were needed before the service appointment as well troubleshooted my key issues. After the service he patiently helped me resync my phone to my car and explained other details about my key. I appreciated his patience, clarity and concern.

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Dealer response

We're delighted to hear that Jeffrey provided such clear and patient service at Metro Lexus. Your appreciation means a lot to us, and we'll be sure to share your kind words with him!