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Metro Lexus

(3,435 reviews)
Visit Metro Lexus
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:30pm
Tuesday 9:00am–8:00pm 7:00am–6:30pm
Wednesday 9:00am–8:00pm 7:00am–6:30pm
Thursday 9:00am–8:00pm 7:00am–6:30pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 13 awards
2025 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (216) 539-9138 (216) 539-9138
Used (216) 586-3850 (216) 586-3850
Service (216) 313-9810 (216) 313-9810

Reviews

(3,435 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Metro Lexus from DealerRater.

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It was a great experience working with Maria.

It was a great experience working with Maria. She assisted us with getting the Lexus Rx that we were looking for. I really appreciated her knowledge about the vehicle and her efforts to secure one. Great job!!

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  • Overall experience 5.0
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Dealer response

We're delighted to hear that Maria provided you with a great experience at Metro Lexus and helped secure the perfect RX for you. Thank you for acknowledging her efforts and expertise! Enjoy your new vehicle!

Beautiful dealership.

Beautiful dealership. Modern, clean and friendly. Awesome coffee bar station too! Trae went above and beyond to help us navigate the electronic system and even came to our home to set up our garage codes and answer all of our 1.000 questions. Maria did an excellent job getting us our vehicle and even drove to the Akron dealer herself to pick it up. She always answers our texts and emails in an extremely quick response. Would highly recommend her as a great sales consultant. We are very very happy with our purchase. Thank you

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Dealer response

Laurie, we're delighted to hear that Trae and Maria provided such exceptional service at Metro Lexus! It's wonderful knowing they went the extra mile for you. Enjoy your new vehicle, and thank you for recommending us!

Tamara Ponomarenko was very helpful and nice in finding

Tamara Ponomarenko was very helpful and nice in finding us a used car we wanted. She made an effort to find the car that would satisfy us. Would highly recommend her whenever you are buying a car.

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Dealer response

Thank you for the wonderful feedback! We're delighted to hear that Tamara provided such helpful service in finding your used car at Metro Lexus. We appreciate your recommendation and look forward to assisting you again in the future!

They were Very friendly and prompt with their customer

They were Very friendly and prompt with their customer service and very knowledgeable on their vehicles and easy to work with.

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Dealer response

We're delighted to hear that our team at Metro Lexus provided friendly and knowledgeable service. Thanks for the kind words!

Colin was nice and helpful, also Julie was a very big

Colin was nice and helpful, also Julie was a very big help in the process Love going there too

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  • Overall experience 5.0
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Dealer response

Thanks so much for giving a shoutout to Colin and Julie! We love to hear when the Metro Lexus team is helpful. See you next time!

This is an efficient, clean, reliable dealership.

This is an efficient, clean, reliable dealership.I have been dealing since 1986.Very good.

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Dealer response

We are so grateful to have provided service to you for so many years. Thanks for choosing Metro Lexus as your go-to dealership!

I can’t say enough good words about our experience with

I can’t say enough good words about our experience with Candice and Metro Lexus! She was efficient in procuring our car, when other dealers were slow. Then she was incredibly kind and extremely gracious when dealing with my mother and her car purchase. She said she thought of her as her own mother! My Mom and I are extremely overwhelmed with how amazing and personal this car buying experience was! These good vibes are going to carry over into the car!

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Dealer response

Thank you for sharing your wonderful experience with Candice and the team at Metro Lexus! We're delighted to hear that she made the car-buying process efficient and personal, especially in taking such great care of your mother. Enjoy those good vibes in your new car!

Extremely helpful and professional.

Extremely helpful and professional. Efficient and fast . I was pleased with everyone there. Very friendly, knowledgeable

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Dealer response

Lisa, it's lovely to hear that you had such a positive experience at Metro Lexus! Thank you for highlighting the professionalism and efficiency of our team. See you down the road!

Metro Lexus and our amazing sales person Candice Thomas

Metro Lexus and our amazing sales person Candice Thomas provided us with the ultimate Lexus customer experience!!! I’ve been a Toyota team member at the Georgetown Kentucky factory for 31 years and counting but unfortunately the dealerships in my area (Lexington, Kentucky) would not honor my Toyota employee discount, Thankfully for my wife and I Candice was kind enough to honor my discount with the help of her manager. Every facet of this purchase experience was amazing, from honest and prompt communication, to listening to the customers needs, and even creative financing. Today we picked up our new vehicle and were treated like royalty by the entire staff! It almost felt like we had won a game show rather than purchased a new car! We can’t say enough for our amazing salesperson and this incredible flagship dealership. We will recommend Candice and Metro Lexus to any and all who will listen to our expertise!

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Dealer response

We're delighted to hear that Candice and the Metro Lexus team provided you with such an exceptional experience! It's wonderful knowing we could honor your Toyota employee discount and make this purchase memorable. Thank you for recommending us, and enjoy your new vehicle!

Very professional and knowledgeable from the beginning of

Very professional and knowledgeable from the beginning of the service. It is an impressive dealership with many amenities. The service was thorough and was done very quickly. This is now my service center.

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Dealer response

Fran, we're delighted to hear that you had such a positive experience with our team at Metro Lexus! Thank you for choosing us as your service center. We look forward to serving you again in the future!