Reviews
Review
The office staff were clueless in how to perform their job. It took over 5 hours to sign paperwork and leave with a vehicle. It was the worst experience I've ever had at a car dealer. The only reason I finished the process is they were the only ones that had the vehicle I wanted.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Lisa, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call Liberty Ford-Lincoln at 440-967-6191 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Used Buick Enclave
Bought a used car online and had it delivered. Very satisfied with the whole process. Not happy about getting a car that had an issue with the front USB for car connection (claimed it worked prior to leaving the dealership) and only having one key. Extra things I have to pay for out of pocket.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Keith, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact Liberty Ford-Lincoln 440-967-6191 at your earliest convenience and we will do our best to make this right.
Liberty Ford Vermilion thank you!
Never had it so easy to buy a car! My salesman Levi went over and beyond to explain everything with the ford escape I purchased! Magal who did all my paper work did it smoothly and he was so excellent to work with! I would definitely recommend Liberty Ford in Vermilion to all my family and friends! Thank you Levi and Magal you made one happy customer!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Diane, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
My family has purchased many cars from you and we just
My family has purchased many cars from you and we just love DAN ORTIZ "DANO" he is very honest and him and his brother Rick really help us on all of our purchases. The whole staff is friendly and helpful and helps us understand the warranties ETC and are always able to help when we need it. My husband and I just purchased a 2019 INFINITI QX60 and we LOVE IT! Thanks DANO we will be back when its time to trade in the escape or to find Lexie a car. WE WILL BE BACK!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I have changed my dealership to Liberty because I know
I have changed my dealership to Liberty because I know that they are going to take care of my vehicle and I’m really pleased with my new Maverick! The group that works with My friend Rob Harris do a great job of keeping my vehicles in great condition! I’m proud to recommend Liberty to anyone who asks about the Dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great vehicle and great people to take care of it and hope to have the same experience again when I get my new 24 Maverick next year!
Made the whole purchase process easy and online paperwork
Made the whole purchase process easy and online paperwork while I was out of town.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Should be Named the Best Car Dealership of 2023
I want to thank Chase and the entire staff at Liberty Ford Vermillion for their help in selecting a SUV that I can afford and trust in. They were not like any other Dealerships that I have gone to. They were patient and understanding, and they took their time in showing me the vehicle and what I was signing. I would recommend this Liberty Ford Dealership to anyone that would ask.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
The sales team was very attentive, and they kept in
The sales team was very attentive, and they kept in contact with me through the whole buying process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Susan
Very positive buying experience. Felt no pressure just helpful sales experience.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Purchasing a new Ford bronco
My salesman, Chase, was wonderful to work with. I was planning on buying used but he got me deals that allowed me to afford brand new. Very friendly and professional. Made it a great experience and I loved talking with him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase