Reviews
Great up front, sales experience. Hope service is comparable
Brad Lunar and Jim Gentile made my sale experience easier, better, in fact, than I'd initially thought might be the case. Reason: the stereotype "dealership-hard-sell" had me skeptical that buying a new vehicle from any dealership (including Subaru) would not be an easy experience for me. Turned out, the sale went smooth; and I was very happy with the deal we worked out. - Hopeful that all future service work with Ganley East will be as good.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Ganley Subaru East in Wickliffe with only the best there is to offer. It’s so nice to hear that Brad and Jim helped to make your experience such a positive one. Enjoy your new vehicle!
Awesome Experience!!!
Our salesperson met us at the door with a friendly greeting and a handshake. He listened as we described what we wanted. He said he would do his best to meet our needs and he did! Ray and Linda Knight
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We couldn’t be happier that Brad provided you with a great car buying experience. He is a true asset and we are lucky to have him on the Ganley Subaru East in Wickliffe team. We hope you are enjoying your new Subaru, please come back to visit anytime!
Best Experince I ever had
I was car shopping and my neighbor told me about gangley Subaru wickliffe ohio so I went there and I didn't think I would get approved for a 2016 Subaru I love my car so much she's my baby I never said that about any of my cars thanks so much for getting me into this car I appreciate it so much I definitely will tell people to go to ken for a car highly recommend
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Ganley Subaru East in Wickliffe. We wish you safe travels in your new Subaru and look forward to seeing you again soon!
Salesperson was very helpful when we were buying the car.
Salesperson was helpful when we were buying the car, but difficult to talk to on the phone after the purchase. We are trying to figure out the technology, and it is very difficult to speak with anyone, as they are always busy with a customer. I believe your dealership needs a help desk.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Hi Judy and Stu, Thank you so much for taking the time to leave your feedback. We are happy to hear that your sales experience was a positive one. Did you know that we offer the Subaru Love Encore program here at Ganley Subaru East? As part of this program we have a dedicated Delivery Specialist who can meet with you one on one to go over your vehicle and answer any questions you may have now that you have started driving it regularly. Her name is Danielle Driscoll - to make an appointment with her you can call 440-585-1000 or email her at ddriscoll@ganleyauto.com. She is looking forward to hearing from you and helping you with any unanswered questions about your vehicle. Thanks again for choosing Ganley Subaru East!
Excellent buying experience
I'm very happy with the whole buying experience at Ganley Subaru East. Brad Lunar was exceptional from the moment we met him. He gave me a very thorough overview of the car when we picked it up. High marks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your comments and feelings about Brad Lunar. He is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments. Thank you very much for your feedback!
Trade In for New Car
Brad was very knowledgeable and was able to work with me in getting the best value possible for my trade in. Every part of the buying process was great and good value for the car with its features. Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
On behalf us all of us at Ganley Subaru East, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Brad Lunar. We will be sharing your feedback amongst our team. Enjoy your new vehicle and please come visit us again soon!
Great adventure of my "Orange Crosstrack" with Brad Lunar
My experience was outstanding with Brad Lunar and everyone involved in purchasing my 'Orange " Crosstrack at Ganley Subaru East!!! I waited for 4 years for the orange Crosstrack to come back! I contacted Brad Lunar from the wonderful reviews I read! A wonderful sales person with attention to every detail in my purchase. I acquired about this 2018 car before anyone saw it in person. He was genuinely as excited as I was about this car! It was a journey guiding me every way in picking the car I bought literally sight unseen. I trusted him that much! He updated me the whole time until the car arrived! A phenomenal experience! I love my crazy orange car. It is a feel good car with personality I enjoy driving. Thanks, Brad!!! WE will be back!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new orange Subaru Crosstrek!Thank you for taking the time to write about your experience. It is wonderful to hear that Brad Lunar and the team were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Great Job!
Thanks to Brad and everyone at Ganley Subaru East. Brad and the gang were all terrific to work with on the lease of my new Subaru Forester. Very friendly and extremely knowledgeable, Brad made the process a breeze. Ganley Subaru East is the dealership for me, this is my 2nd Forester and it is where I go for all my service. Keep up the great work!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
On behalf us all of us at Ganley Subaru East, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Brad and the team. We will be sharing your feedback amongst our team. Enjoy your new Subaru Forester and please come visit us again soon!
great & friendly service
I experienced great and friendly service. Brad Lunar was super to work with , and stayed on top of things throughout the purchase process. This was my4th Subaru, and definitely not the last from Ganley
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We couldn’t be happier that Brad Lunar provided you with a great car buying experience. He is a true asset and we are lucky to have him on the Ganley Subaru East team. We hope you are enjoying your new Subaru, please come back to visit anytime!
Terrible Experience
No follow-up from the service advisor at all while my car was in the shop for 6 hours. The service advisor did not tell the mechanic/technician to do what I asked. I WAS waiting for additionso follow-up as more woek needs to be done, but they won't see another penny. I'll be sure to tell everyone I know of their lack of professionalism. Night and day from the service I received there previously.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair