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Ganley Chevrolet Brook Park

(481 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award
New (216) 586-3923 (216) 586-3923
Used (216) 586-3928 (216) 586-3928
Service (216) 586-3792 (216) 586-3792

Reviews

(481 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ganley Chevrolet Brook Park from DealerRater.

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New Car

Jason was great and made the whole buying process smooth and easy, Steve was great with showing how everything worked, and Jack was great with the financing/paperwork!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Kelly, thank you for your kind review; we are happy to pass along your comments to the team here at Ganley Chevrolet, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Scheduled Oil Change

Scheduled oil change at 8am. Completed at 10:10. Not acceptable to wait 2 plus hours for a simple ?scheduled? oil change.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your feedback. We are sorry that your experience at Ganley Chevrolet, INC. did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Highly Recommend

This is the third vehicle I have purchased through salesman Mike Manos and I highly recommend him. Mike is helpful, without being pushy. One thing that stood out was while other dealers were telling me to look online at available vehicles, Mike sent me a personal video. He was mindful of my budget and worked to get me a payment that worked for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jennifer, we're happy you found our staff to be so supportive during your experience here at Ganley Chevrolet, INC. Thanks for the recommendation and have an amazing day!

Great place to buy a car

Justin Norris did a great job working everything over the phone to make it an easy process to but my new Tahoe.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jesse, we're happy you found our staff to be so supportive during your experience here at Ganley Chevrolet, INC.. We hope you have a great day!

Quality and Professionalism everytime I have been

Quality and Professionalism everytime I have been there. It is a blessing in this day and age to find quality workmanship U can trust!! And always courteous too ! !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we are so happy to read such a great review about Ganley Chevrolet, INC.! Please don't hesitate to reach out to us if there's anything more we can do!

New truck purchase experience

My overall experience from sales rep, through finance mgr. and then, new vehicle demonstration person, was nothing but a pleasurable process !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi John, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Truck purchase

Our sales man Andrei was wonderful. Dan in finance was very nice and went through everything completely. Steve went through everything in the Truck with us and explained how everything worked.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Harris, we're happy you found our staff so supportive during your experience here at Ganley Chevrolet, INC. Please don't hesitate to reach out if there's anything additional we can do for you.

Top notch as always

The service department is always top notch! They are very informative and work is done timely and professional. My salesmen JohnWade always follows up with me to make sure all went well. Overall great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Scott, thank you for your kind review; we are happy to pass along your comments to the team here at Ganley Chevrolet, INC.! If you have any further questions, please give us a call. We're always happy to help!

Best ever

Justin is the best. No pressure from Ganley to purchase. Paperwork done quickly and professionally

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Barbara, we're happy you found our staff to be so supportive during your experience here at Ganley Chevrolet, INC.. If you have any further questions, please give us a call. We're always happy to help!

Fantastic Experience

Purchasing my new vehicle was an excellent experience from Start to Finish. I couldn't be happier with the service and recommend them to everyone looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jordan, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.