[{"id":492812,"personPtyId":31485943,"firstName":"Trevor","lastName":"Accorsi","titleText":"Product Specialist","shortBioText":"I\u001ave always been interested in cars and last year I got the opportunity to start my career. Customer service is the most important to me. I absolutely love it and don\u001at plan to go anywhere anytime soon. I\u001am very active with sports and I love to travel. I\u001am a big Detroit and Michigan fan. I have a two brothers named Maverick and Jason.","emailTxt":"Taccorsi@feldmanauto.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/7fc8bc30db2d.jpg","drDealerId":9020,"dealerEmpStartDtUtc":"1488326400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":493273,"personPtyId":38922036,"firstName":"Dan","lastName":"Provenzola","titleText":"Product Specialist","emailTxt":"dprovenzola@feldmanauto.com","combinedEmpAvgRatingNbr":3.6,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/e00134abcc31.jpg","drDealerId":9020,"dealerEmpStartDtUtc":"1393632000","industryStartDtUtc":"1393632000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":550653,"personPtyId":53849105,"firstName":"Dan","lastName":"Schulte","titleText":"Product Specialist","emailTxt":"dshulte@feldmanauto.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/574a8ca85e95.jpg","drDealerId":9020,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":510467,"firstName":"Moe","lastName":"Hallani","titleText":"Product Specialist","emailTxt":"mhallani@feldmanauto.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/ca84d6a4f3be.jpg","drDealerId":9020,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":550652,"personPtyId":51173626,"firstName":"Oscar","lastName":"McBain","titleText":"Product Specialist","emailTxt":"omcbain@feldmanauto.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/af9ab58325c7.jpg","drDealerId":9020,"dealerEmpStartDtUtc":"1525132800","industryStartDtUtc":"1525132800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":556944,"personPtyId":53220412,"firstName":"Stephenie","lastName":"McCluskey","titleText":"Sales Consultant","shortBioText":"","emailTxt":"smccluskey@feldmanauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":9020,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":510465,"personPtyId":40577682,"firstName":"Theon","lastName":"Delgado","titleText":"Auto Consultant","shortBioText":"My goal is to ensure complete customer satisfaction with every opportunity! I take ownership of each interaction, no matter sales or service. I'll make it seamless!\r\n\r\nI am a Detroit native who graduated from Holy Redeemer High School. During my spare time you can catch me practicing my photography skills or biking the streets of Detroit and Ann Arbor.\r\n\r\nI bring over 20 years customer service experience, 15 years face to face sales experience, along with 16 years combined management experience in Retail Sales and Corporate Training.","emailTxt":"theon@feldmanauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/6dcef57ad660.jpg","drDealerId":9020,"dealerEmpStartDtUtc":"1475280000","industryStartDtUtc":"1470009600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":491513,"personPtyId":38714834,"firstName":"Tim","lastName":"Brown","titleText":"Product Specialist","shortBioText":"","emailTxt":"tbrown@feldmanauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/1de8e893b921.jpg","drDealerId":9020,"industryStartDtUtc":"859852800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":493274,"personPtyId":39070011,"firstName":"Amanda","lastName":"Pineiro","titleText":"Product Specialist","emailTxt":"apineiro@feldmanauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/d5326c5ee500.jpg","drDealerId":9020,"dealerEmpStartDtUtc":"1406851200","industryStartDtUtc":"1406851200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":550650,"personPtyId":53140133,"firstName":"Charlie","lastName":"Webb","titleText":"Sales and Leasing Consultant","emailTxt":"cwebb@feldmanauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/a741c5fae1b6.jpg","drDealerId":9020,"dealerEmpStartDtUtc":"1209600000","industryStartDtUtc":"1209600000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":556950,"personPtyId":53151493,"firstName":"Jeff","lastName":"Truesdell","titleText":"Sales Consultant","shortBioText":"I have worked for dealers for 19 years now. It\u001as not just my life and career but my passion. I love making new friends and helping problem solve to put them into a new or pre-owned car they love. I\u001am a musician in my spare time who plays multiple instruments but primarily bass. I love The Beatles, The Titanic, The Mackinac Bridge, boating, four wheeling and snowmobiling up north. I am very lucky to have a wonderful girlfriend Sheila with a beautiful daughter who will be 3 December 9 2018.","emailTxt":"jtruesdell@feldmanauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/db39f01f85b8.jpg","drDealerId":9020,"dealerEmpStartDtUtc":"1538352000","industryStartDtUtc":"936144000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":491069,"personPtyId":38725154,"firstName":"Steven","lastName":"Phillips","titleText":"Product Specialist","emailTxt":"sphillips@feldmanauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/ed2f6d4227f4.jpg","drDealerId":9020,"dealerEmpStartDtUtc":"1309478400","industryStartDtUtc":"1309478400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":550648,"personPtyId":51173596,"firstName":"Ali","lastName":"Ali","titleText":"Product Specialist","emailTxt":"aali@feldmanauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/fe504497af1b.jpg","drDealerId":9020,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":491512,"personPtyId":38714401,"firstName":"April","lastName":"Iuga","titleText":"Product Specialist","emailTxt":"aiuga@feldmanauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/f00743eefb15.jpg","drDealerId":9020,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":522535,"personPtyId":43581507,"firstName":"Benjamin","lastName":"Popp","titleText":"Product Specialist","emailTxt":"bpopp@feldmanauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":9020,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":550656,"firstName":"Brad","lastName":"Smith","titleText":"Product Specialist","emailTxt":"bsmith@feldmanauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":9020,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":557000,"personPtyId":53152204,"firstName":"Cathy","lastName":"Degraff","titleText":"Sales Consultant","emailTxt":"cdegraff@feldmanauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/1ab38c988ca7.jpg","drDealerId":9020,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":491514,"personPtyId":38723960,"firstName":"Chris","lastName":"Rego","titleText":"Product Specialist","emailTxt":"crego@feldmanauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/7741eeaf4947.jpg","drDealerId":9020,"dealerEmpStartDtUtc":"1475280000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":550654,"personPtyId":51171895,"firstName":"Conner","lastName":"Kunzat","titleText":"Product Specialist","emailTxt":"ckunzat@feldmanauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/b0f98d5585a5.jpg","drDealerId":9020,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":491496,"personPtyId":53286983,"firstName":"Donald","lastName":"Stockel","titleText":"Sr Sales /Engineering","shortBioText":"36 years in the engineering position 8 plus in sales Married 4 Boys 5 Grandchildren","emailTxt":"dstockel@feldmanauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/e6ace03e1c9c.jpg","drDealerId":9020,"dealerEmpStartDtUtc":"1509494400","industryStartDtUtc":"1262304000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":510469,"firstName":"Joe","lastName":"Leavell","titleText":"Product Specialist","emailTxt":"jleavell@feldmanauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/fca73c33053d.jpg","drDealerId":9020,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":556949,"personPtyId":53152188,"firstName":"Kassem","lastName":"Hojeij","titleText":"New Car salesman","emailTxt":"khojeij@feldmanauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":9020,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":550651,"personPtyId":51173687,"firstName":"Len","lastName":"Mazzola","titleText":"Product Specialist","emailTxt":"lmazzola@feldmanauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/6cd793b2594c.jpg","drDealerId":9020,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":491067,"personPtyId":38574751,"firstName":"Mark","lastName":"Caristo","titleText":"N/A","emailTxt":"mcaristo@feldmanauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/8cd339b99fe6.jpg","drDealerId":9020,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":510463,"personPtyId":44064643,"firstName":"Nick","lastName":"Castiglione","titleText":"Product Specialist","shortBioText":"Nick Castiglione is one of the top salesman in Metro Detroit earning General Motors \"Mark of Excellence\" award the last 2 years in a row. With over 15 years in the automotive sales and service industry, I've crafted the sales experience to keep the customer involved and happy with the buying process. With today's fast pace there is no need to waste time let me help make this the best experience yet.","emailTxt":"ncastiglione@feldmanauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/9fda48192a63.jpg","drDealerId":9020,"dealerEmpStartDtUtc":"1459468800","industryStartDtUtc":"967766400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":510471,"personPtyId":34513605,"firstName":"Randy","lastName":"Norris","titleText":"Product Specialist","emailTxt":"rnorris@feldmanauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/adfda1975ec0.jpg","drDealerId":9020,"dealerEmpStartDtUtc":"1443657600","industryStartDtUtc":"1375315200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":491505,"firstName":"Rob","lastName":"Bressler","titleText":"Product Specialist","emailTxt":"rbressler@feldmanauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":9020,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":491501,"firstName":"Sean","lastName":"O'Malley","titleText":"Product Specialist","emailTxt":"somalley@feldmanauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":9020,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":556948,"personPtyId":53220424,"firstName":"Steven","lastName":"Sellers","titleText":"Sales Consultant","emailTxt":"ssellers@feldmanauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":9020,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":556946,"personPtyId":53151441,"firstName":"Sue","lastName":"Bell","titleText":"Sales Consultant","shortBioText":"","emailTxt":"sbell@feldmanauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/b19300ed3a81.jpg","drDealerId":9020,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":491506,"personPtyId":38718606,"firstName":"Tom","lastName":"Dennis","titleText":"Product Specialist","emailTxt":"tdennis@feldmanauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/a55926105db1.jpg","drDealerId":9020,"dealerEmpStartDtUtc":"1057017600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":510464,"personPtyId":44064662,"firstName":"Winston","lastName":"Claxton","titleText":"Product Specialist","emailTxt":"wclaxton@feldmanauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/cd08dfa92719.jpg","drDealerId":9020,"dealerEmpStartDtUtc":"1504224000","certifiedEmployee":false,"deptDscrp":"Sales"}]

Feldman Chevrolet of Novi

Rectangle 48
Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

Feldman Chevrolet of Novi Hours

Sales

Monday

8:30 AM - 9:00 PM

Tuesday

8:30 AM - 6:00 PM

Wednesday

8:30 AM - 6:00 PM

Thursday

8:30 AM - 9:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

10:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 2:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2003

Thank you for taking the time to visit with us. We have over 47 Acres of inventory and the best staff in town. Come an

...

d visit us on Twitter, Facebook, and YouTube. We are the fastest growing Chevy dealer in the country. Come experience why.

"Part of the Feldman Automotive Family!"

Service

Wiper Blade Replacement

$10.95 and up*

New Brake Pads/Shoes (Front)

$99.95 and up*

New Brake Pads/Shoes (Rear)

$99.95 and up*

Brake Replacement

$189.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.7 out of 5 3.7
691 lifetime reviews. Includes reviews of Feldman Chevrolet of Novi from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 4, 2018

    Moe was an excellent sales rep. He listened well and knew what we wanted in a new vehicle. He was able to find a car that fit our needs and budget!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Moe Hallani

    Product Specialist

    NOT RATED

  • 5.0 out of 5
    November 24, 2018

    Dealership was clean and immediately received service from Dan Schulte, Sales representative. Dan was very professional and not pushy. Was willing to... negotiate/work on price. Would work with Dan again!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dan Schulte

    Product Specialist

    NOT RATED

  • March 31, 2016

    Very good expirence with Steve Pierce and Alicia. Both people were very friendly and new what they were doing. Could not be happier with my vehicle and... the total buying process. Would recommend Marty Feldman to my friends and, would defiantly recommend Steve and Alicia.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 22, 2018

    Vary understanding, good with numbers, and hard worker. I wish him a long and successful career. The whole Feldman team which included Trevor Accorsi,... made my whole experience enjoyable.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Trevor Accorsi

    Product Specialist

    (4.2) 10 reviews

  • 5.0 out of 5
    November 9, 2018

    Jeff and the Feldman team which included Trevor and Tyler made my whole experience enjoyable. I hadn't purchased a vehicle in quite a long time, and they... helped me to get through it. The teamwork was wonderful.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Trevor Accorsi

    Product Specialist

    (4.2) 10 reviews

    Jeff Truesdell

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    November 7, 2018

    I was helping my mom look for a new vehicle. Dan was great to work with. He was helpful, courteous and not pushy. He followed up with my mom after she... wasn't ready to make a decision that first day. Thank you Dan for a great experience and I highly recommend you.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Dan here at Feldman Chevrolet of Novi. If you h...ave any further questions, please give us a call. We're always happy to help! Take care!


    Worked with:
    Dan Schulte

    Product Specialist

    NOT RATED

  • 5.0 out of 5
    November 7, 2018

    I am in a networking group with Dan and he is a nice and honest man. He does not come off 'salesy' at all! Anyone could talk to him and be happy.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do ...for you. We hope you have a great day!


    Worked with:
    Dan Schulte

    Product Specialist

    NOT RATED

  • 5.0 out of 5
    November 6, 2018

    Quick and painless process. I came in and within minutes was driving a beautiful new Equinox! Everyone was friendly, from the receptionist and the sales... people to the service guys who topped of the air in my tires. Exceptional service all the way around and I couldn???t be happier!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for your kind words and congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anyt...hing further we can do for you, we are happy to help! Take care!


    Worked with:
    Dan Provenzola

    Product Specialist

    (3.6) 5 reviews

    Stephenie McCluskey

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    November 2, 2018

    This dealership is filled with highly trained personnel, from the salesman, to the finance department, to the service staff. They are friendly, knowledgeable... and always willing to help. I am very comfortable with this dealership and make sure to spread the word!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for leaving us this response!


    Worked with:
    Steven Phillips

    Product Specialist

    NOT RATED

  • 3.0 out of 5
    October 31, 2018

    Dan gave me incorrect information about the features of my new leased vehicle. He seemed very much in a hurry to wrap up the deal, even indicating that... I didn't really need to see or test drive the new vehicle since it was basically the same as my previous vehicle, with the exception of a couple of new features the 2018 model would have. When I left the dealership I found that the vehicle did not have the features we spoke of. I emailed Dan's assistant (since Dan did not provide me with his card or contact information) who explained how I could activate the feature. I emailed her back explaining I did not have the button needed to activate the feature and asking if I was given the wrong vehicle. The following morning I received a brusque phone call from Dan wanting to know what the issue was. I explained and he told me that the vehicle I had does not have this feature. He seemed irritated and defensive, and told me I must have misunderstood since he has been doing this a long time and knows his vehicles. I explained that I didn't misunderstand anything and that I believed he had mistakenly given me incorrect information as he seemed in a hurry to close the deal. He asked what he could do correct this, although his tone sounded very much annoyed, rather than genuine about correcting his mistake. The call ended with him stating that he would have his manager call me. I have still not received a call from his manager. His assistant, Stephenie, was very sweet and friendly, and did her best to help me enroll in the Chevy rewards program so that I could receive a free oil change. There was a problem with the website, which she graciously spent quite a bit of time trying to figure out. During this time Dan walked by and asked what she was doing. She explained, and he told her to stop worrying about that, which gave the impression that now that the deal was complete, it was not important to spend time on this task. I left the dealership without being able to enroll. As I was leaving the dealership I was begged for a 10 star review on their survey, which I found off putting. I do understand the importance of them receiving the 10 star review and the way it impacts the dealership. However I feel that if they would like a 10 star review they should do their best to provide 10 star service to all customers, not just those spending larger amounts of money. I realize I was purchasing a relatively inexpensive vehicle (Malibu), and as such, Dan may not want to give as much time/effort with me as perhaps someone spending more money. But I think a good sales person has enough tact to not let their customer feel that vibe. My family and I have been purchasing and leasing vehicles from this dealership for about 20 years now, and it is a shame that this is the most recent experience I had. I will be going elsewhere for my next vehicle when this lease is up.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dan Provenzola

    Product Specialist

    (3.6) 5 reviews

    Stephenie McCluskey

    Sales Consultant

    NOT RATED

View More Reviews

Feldman Chevrolet of Novi

All fields are required except when indicated.

Please enter a valid first name

Please enter a valid last name

Please enter a valid email address

Please enter a valid phone number

Please enter valid comments

By clicking here, you authorize Cars.com and its sellers/partners to contact you by texts/calls which may include marketing and be by autodialer. Calls may be pre-recorded. You also agree to our Privacy Statement. Consent is not required to purchase goods/services.