Feldman Chevrolet of Novi

I’ve been a loyal customer of Feldman Chevy in Novi for years—multiple leases, multiple vehicles, and I even purchased my current truck through them. Unfortunately, my most recent experience has made me seriously reconsider continuing to do business here. I took my truck in for a basic oil change on May 7th and was given three options: Good, Better, and Best. I clearly asked for just the oil change and chose the "Good" option, only to be charged $151. Shocked by the cost, I asked around and quickly learned this price seemed far too high. I then called the dealership myself and was told the price of an oil change is $89.95. I had a family member call as well and they were told the exact same thing. I’ve now called three times asking to speak with the service manager and was told each time that I would get a call back. I still haven’t heard from anyone. This experience feels misleading and dismissive, especially to someone who has supported this dealership for so long. All I wanted was a straightforward oil change—I wasn’t looking to be upsold or overcharged. Feldman Chevy can either make this right, or they can lose a loyal customer for good.

Service was quick. Appears to be excellent. Room was clean. Service manager kept me updated.

Everyone has always been very polite, friendly and professional. If I have any questions or concerns about something they address it, explain it and solve it in a timely manner.

I took my 2019 Chevrolet Trax LT to Feldman service on Wed April 2, 2025 as it had failed to start the night before and I needed it checked. The battery ended being dead and they installed a new battery for (wait for it) $407. Approx. $200 for the battery with 48 month warranty and $180 for LABOR. Why does labor cost $180 when everyone know that it takes less than 5 minutes to change a battery. I guess it takes skilled labor to take a battery off the shelf, out of the vehicle, put the new battery in the vehicle and connect 2 cables. What also makes me angry is that I have had the used car for less than a year and only put 4,000 miles on it. The battery dies after 4,000 miles? The person we spoke to said that Feldman's does not check the battery in used cars to see if they are good or not when they sell the car. I guess as long as the battery is good enough to get the car off the lot, their job is done. This is the second car I have purchased from Feldman's and I will ride a bike before I buy another car from them. Very disappointed........$180 LABOR, not justified. Mary Farnum

Great Prices . Quick Delivery. Pleasant Employees. Good job explaining new car and how all the features work. Good clean and detailed Delivery. All were Friendly.

Absolutely Awesome ms Vivian was super Awesome and everyone there was great I had a great experience

No complaints with the service but your price for an oil change is ridiculous. Last year it was $80.00 and now it is $140.00. I have had my oil changed with you since I bought the car in 2019 but yesterday was the last time.

The service guys at Feldman Novi are the best, hands down. Matt and his team go above and beyond every time and we won’t take our cars anywhere else!

Friendly and Professional From Start To Finish Viola's Team Was Amazing !!! Definitely Will recommend to All

What a great dealership! Viola is the best salesperson I’ve worked with. She sold me my truck back in 2020 and now my dad’s new car 5 years later. I did the whole process from California over the phone and sent my dad to grab the car. She made it so easy. Amazing experience