Ray Laethem Buick-GMC

Reviews

4.8 out of 5 4.8
400 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 12, 2018

    The available inventory was amazing! There was no pressure and we were provided with all the information to make a decision much easier. Our salesman... was great, the finance experience quick and easy! The vehicle is exceptional and we are so pleased with all the new features!

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    Shopped for a new car
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    Dealer Response

    Anne, we are so pleased you enjoyed your visit to Ray Laethem Buick GMC! If you're ever in need of more help, please let us know! Have a great da...y!

  • 5.0 out of 5
    November 25, 2018

    I always take my car in for a check-up before driving to visit my grandsons. This time they rotated the tires and when I drove away a dashboard light went... on indicating there was trouble. I took it back and my Service Rep. Donnell checked the tires and the warning light went out. But the next morning it was back. I took the car back in and the mechanic worked on it, drove it himself several times and the glitch was fixed. Throughout all of this Donnell was reassuring and gave me confidence that the car would be ready for me to take on my trip. Thanks to everyone at Laethem, especially Donnell.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Karen, thank you for taking the time to leave a review for us at Ray Laethem Buick GMC. We're happy we could meet your expectations! Please let u...s know if there is anything else we can do for you; we are more than happy to help!

  • May 29, 2013

    I was recently involved in an accident that totaled my car and I had injuries. I pulled a couple of dealerships I planned on visiting that Sat. Ray Laethem... was the first one I came to. I walked around a bit then went into the office. I was immediately greeted by Kevin Williams. I was in pain and explained my situation as I really did not want to go anywhere else. He was very understanding and showed me a what they had by driving me around the lot. I saw a car that fit my budget and he promised me on Monday I would be driving it. Sure enough Monday came and I drove off in my new car. I cried because I have to say hands down I have never meet anyone so professional and caring about what I wanted. He truly did go above and beyond. So if you are looking for a great salesman please give Kevin Williams a call. He will work with you. Thank you so very much. I am a very satisfied customer.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are so sorry to hear about your accident and injuries we hope you are healing fast. It is our goal to accommodate every customer with whatever need...s they may have. We are proud of Kevin and thank you for taking the time to share your experience.

  • 5.0 out of 5
    November 20, 2018

    Overall service and previous purchase was fantastic

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    Dealer Response

    Natalie, we're happy you found our staff to be so supportive during your experience here at Ray Laethem Buick GMC. If you ever need anything else... from us, please feel free to give us a call or stop by. Have an awesome day!

  • 5.0 out of 5
    November 20, 2018

    Sales representative was very knowledgeable about the vehicle. The purchase and delivery went very smoothly.

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    Shopped for a used car
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    Dealer Response

    David, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We're looking forward to your next v...isit with us! Thank you!

  • 5.0 out of 5
    November 18, 2018

    My lease of a GMC was very good and the sales staff was professional. Noreen, from the sales staff, did sn outstanding job of showing how all of new and... convenient settings in the car.

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    Shopped for a new car
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    Dealer Response

    Robert, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

  • 5.0 out of 5
    October 26, 2018

    Talked to Matt Frame about my lease on top of my oil change. Very nice environment.

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    Dealer Response

    Joseph, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do... for you.

  • 5.0 out of 5
    October 3, 2018

    Service is great - never a disappointment . Keeps customer informed of the situation with your car & the repairs needed.

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    Dealer Response

    Joanne, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy... to help!

  • 5.0 out of 5
    October 2, 2018

    I leased my GMC Terrain from Ray Laethem. Bob Hundwick and Lauren took great care I in getting me into the vehicle I was interested in. I was very pleased... with the way Ray Laethem's facility and staff went the extra mile to make sure I was completely satisfied and comfortable.

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    Does recommend this dealer
    Shopped for a new car
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    Dealer Response

    Lotte, we are glad we could help! Please don't hesitate to reach out to us if there's anything more we can do!

  • 5.0 out of 5
    September 30, 2018

    we needed to have car inspected for extended warranty Donnel is excellent he walked us thru the process and made everything easy to understand and made... sure we didn't have any questions or concerns Donnell is fabulous

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    Dealer Response

    We're glad to hear you found our staff was so knowledgeable and helpful! Thank you so much again for your feedback! We hope you have a great day!

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