Ray Laethem Buick-GMC

Reviews

4.8 out of 5 4.8
394 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 3, 2018

    Service is great - never a disappointment . Keeps customer informed of the situation with your car & the repairs needed.

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    Dealer Response

    Joanne, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy... to help!

  • 5.0 out of 5
    October 2, 2018

    I leased my GMC Terrain from Ray Laethem. Bob Hundwick and Lauren took great care I in getting me into the vehicle I was interested in. I was very pleased... with the way Ray Laethem's facility and staff went the extra mile to make sure I was completely satisfied and comfortable.

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    Does recommend this dealer
    Shopped for a new car
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    Dealer Response

    Lotte, we are glad we could help! Please don't hesitate to reach out to us if there's anything more we can do!

  • May 29, 2013

    I was recently involved in an accident that totaled my car and I had injuries. I pulled a couple of dealerships I planned on visiting that Sat. Ray Laethem... was the first one I came to. I walked around a bit then went into the office. I was immediately greeted by Kevin Williams. I was in pain and explained my situation as I really did not want to go anywhere else. He was very understanding and showed me a what they had by driving me around the lot. I saw a car that fit my budget and he promised me on Monday I would be driving it. Sure enough Monday came and I drove off in my new car. I cried because I have to say hands down I have never meet anyone so professional and caring about what I wanted. He truly did go above and beyond. So if you are looking for a great salesman please give Kevin Williams a call. He will work with you. Thank you so very much. I am a very satisfied customer.

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    Shopped for a used car
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    Dealer Response

    We are so sorry to hear about your accident and injuries we hope you are healing fast. It is our goal to accommodate every customer with whatever need...s they may have. We are proud of Kevin and thank you for taking the time to share your experience.

  • 5.0 out of 5
    September 30, 2018

    we needed to have car inspected for extended warranty Donnel is excellent he walked us thru the process and made everything easy to understand and made... sure we didn't have any questions or concerns Donnell is fabulous

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    Dealer Response

    We're glad to hear you found our staff was so knowledgeable and helpful! Thank you so much again for your feedback! We hope you have a great day!

  • 5.0 out of 5
    September 25, 2018

    Was in and out on under a hour. Fresh baked cookies and hot coffee with comfortable seating made my visit one to remember. Plus the added phones chargers... and large tv made it hard to leave.

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    Dealer Response

    Thank you so much for the review, Regeina! We're so happy we were able to help you out! Until the next time we meet, take care!

  • 5.0 out of 5
    September 24, 2018

    I have purchased 4 vehicles from Ray Laethem in the past 6 years and have been very satisfied with their sales, service and body shop operation. They... always care about the customer including their General Manager, Jim Castiglione. Personalized service is rare nowadays.

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Al, we're so glad that we were able to go above and beyond your expectations! Thank you so much for your continued business and loyalty to our de...alership. We look forward to seeing you again! Have a great day!

  • 5.0 out of 5
    September 1, 2018

    Good experience. Courteous Service Advisors, timely service. No hassle. Thanks Team

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    Dealer Response

    David, thank you so much for the positive review! We can't wait to see you again, have a great day.

  • 5.0 out of 5
    August 13, 2018

    I have been purchasing my vehicles from Ray Laethem Buick GMC for over 10 years. One of my vehicles is a 2008 Buick Enclave that is perhaps the best vehicle... I have ever owned (including several Chevrolet Camaros (4), Corvettes (3), Blazers/Jimmys/Tahoes (6), Cadillac STSs (5 leased) and a Pontiac Solstice GXP). The Enclave has over 95,000 miles - the highest mileage of any vehicle I have leased or owned. Ray Laethem has kept it running safely and smoothly. My wife often drives this SUV alone after dark in rural areas where a breakdown would be problematic at best. I trust Ray Laethem's service department to make the necessary repairs and to alert me to appropriate preventative maintenance. Driving on an interstate at more than 70 mph in a driving rain storm, my traction control and ABS brakes warning lights came on. I made it home and went straight to Ray Laethem's service department. Michael Bainbridge (with whom I have dealt with often) supervised a prompt and accurate diagnosis (bad driver's side rear wheel bearing) and recommended that the rear brakes be serviced. This was accompished in a single day. I have no hesitation recommending this dealership to anyone interested in purchasing, leasing or maintaining a GM vehicle.

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    Dealer Response

    Hi, we're so glad that we were able to go above and beyond your expectations! Thank you again for choosing Ray Laethem Buick GMC and we hope to s...ee you again.

  • 5.0 out of 5
    July 29, 2018

    Exceptional service, friendly and efficient sales team, and clean showroom

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    Dealer Response

    Hi, your wonderful feedback and rating mean a lot to us. We're glad to hear we delivered such a great experience. If there's anything furthe...r we can do for you, we are happy to help!

  • 5.0 out of 5
    July 23, 2018

    I continue to come to have my car serviced because I trust Ray Laethem in Detroit. They are honest and always give me the best deals. My service representative... always explain things in a manner in which I understand. He's patient with me in helping me to keep my car running at it's best. I appreciate the honesty, and excellent customer service that I receive every time my car is being serviced. My representative is a very knowledgeable and respectful young man whom I've grown to know on a customer level and I trust him.

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    Does recommend this dealer
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    Dealer Response

    Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ray Laethem Buick GMC! We sincerely value your busine...ss and look forward to your next visit!

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