Ray Laethem Buick-GMC

I had an excellent experience at Ray Laethem. The sales person Bobby was knowledgeable, kind and took the time to call me back when I had questions. So sorry he left. The owner, Mr. Laethem was very gracious and when I heard noises in my car, he addressed it immediately. For my inconvenience , He gave me some dollars off on a new part I bought. He even took my car to get it washed. How many owners do that? Tyler was excellent. He took the time to make sure I was satisfied with the results of my car and he was polite and knowledgeable. He took the time to put my rubber mats in my car. That's service. Trevon was great, he gave me a loner car that I could drive comfortably. Over all, I had a great experience. However, I was not pleased with the finance department. The young lady over that department was very unpleasant to me. Not nice at all. The finance person who added the cost of my car up had the wrong figures. He said my total cost was a thousand dollars more than it was. The lady over him was very unpleasant to me and said it was a problem with the computer. She was not nice at all. don't know her name.

Overall, I had good experience purchasing my vehicle. It’s pretty intimidating buying transportation these days - especially when you have so many decisions to make, and the prices involved. We struck a deal, and I like the results. I didn’t feel I came away as a winner, but I didn’t feel taken advantage of either. Looking ahead, I have invested in a vehicle and dealer that I can rely on for my transportation needs for years to come.

I had an unusually good experience with service for my Buick Enclave this week. Service advisor Vanessa was efficient and informative, and offered assistance with transportation, which in this case I didn't need. Shamar made an informative video stepping me through his inspection, especially the tires and brakes, and pointing out the need for a new interior air filter. Vanessa handled the order changes and had the car available even before the expected time. Thank you Ray Laethem for providing an outstanding service experience!

I purchased a foreign car from Ray Laethem and had two sales people working with me; the sales person (who may have been new) and the used car manager. It was confusing, there was no protocol, or check list followed. I got numerous calls and texts from unknown numbers asking for documents and information. I am a woman that has purchased over 15 cars and am astute in finance, interests rates, and unnecessary add-ons. I find it offensive that when I tell you what my objectives are, you continue to push your objectives, other items, terms, etc. that I am not interested in. It's sales. I understand. But it's a real turnoff. The finance manager was thorough but took my business check, then told me the next day to bring a personal check. Inconvenience. Since purchasing the car, I have a dashboard message and rooftop that will not close. I was told to go to the automaker dealership. Nice people, but it was not a good experience.

Purchased a new Envista Avenir..Matt Frame made the experience very pleasant. He was kind to this navy Vet and my wife. They took my trade, and made the deal work for all concerned. The owner even sent a thank you card, but I say thanks as well. This was made so easy for us.

Always Feel very comfortable when getting service or Buying a new Vehicle,Both Sales and Service People are Great to work with and This is our 6th Buick From Ray Laethem

I get outstanding service whenever I go. If there's something else needed the service person will come to the waiting room and let me know.

I'm family at my dealership this is my fifth car purchased. Everyone is so friendly especially Maryann she was very helpful from writing up the the car for service to showing me how to work the new coffee machine and calculating my rewards to pay for my oil change. Thanks again family!

I visited the Service department. Excellent customer service and excellent service. I will recommend to everyone. Prices are great. I love the complementary coffee and cookies. Quick service. Very honest!

They are pleasant to work with and I think you'll be happy with the service and repair. There's not much more to say when everything is a positive experience.