Reviews
Great Service.
I have always had positive visits when bringing my car to your dealership. Rob was the representative that helped me with registering my car for service. Very professional and helpful.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing Tayna. We appreciate your time and patronage.
buyin car
My parents have bought my moms car from Ray Laethem for years. I got my first car from there also. And will always go there from now on. Everyone was so nice and friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are thrilled to hear that you and your family enjoying working with us almost as much as we enjoy working with you.
Prompt Service and Knowledgeable Staff
I was there to get an Oil Change. The technician informed my service representative that I had a nail in one of my tires. I was promptly informed and asked if I wanted to repair that tire. The information was appreciated and I had the tire repaired.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We never like giving our customers bad news but we are committed to ensuring each customer is informed about the status of their vehicle. That is why we offer a free multi-point inspection as a part of each visit. Thank you for taking the time to share your experience.
Excellent sales help
John Straehler and his staff were a huge help to me. Tom King and Matt Frame were very helpful as well. I will return to purchase more vehicles in the future.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Mark. We hope you are enjoying your new vehicle. Let us know if you have any questions.
Great service, excellent facilities
I was kept informed as work progressed. Had the opportunity to test drive a couple of cars. Everything was completed quickly. Car was delivered clean and ready to go.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Frederick for your patronage and for sharing your experience. Please let us know if you have any questions about the vehicles you test drove.
Could not be better.
As always, everything went smoothly. I would not consider having my vehicle serviced anywhere else. Keep up the good work!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your loyal patronage Drew. Thank you!
Efficient service without high pressure
My experience at Ray Laethem Buick GMC was more than I expected. From the efficiency of my dealings with Bob Hunwick and Lauren to the care and attention regarding the specifics I needed, they were there for me. Just being able to take vehicles home to test drive was unbelievable. I would not hesitate to recommend my friends and family to your dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We strive to exceed expectations so we love to hear feedback like this. Thank you Alice! We hope you are enjoying your new vehicle.
New vehicle purchase
Overall very good. I would recommend a little more attention to detail relative to condition of vehicles at time of delivery. However, issues were corrected without much effort.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you James. We never want to hear that we could have done better. Anything less than completely satisfied is cause for concern. The Customer Care department would like to address the condition of your vehicle at delivery. We would normally reach out to you, but due to the nature of these reviews we do not have the information needed to do so. Please call us at (313) 406-7644. We look forward to hearing from you.
Great service
Great service all around. Tom King was so easy to work with. I really appreciated his time and efforts to find me the best vehicle that fit my needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Maryann. We hope you are enjoying your new vehicle. Please don't hesitate to call us if you have any questions.
Great Recovery from an Error.
The dealership did not have the correct part for a recall fix. I was given an Acadia Denali as a loaner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Randall. We know we are not perfect so we believe it is how we handle these type of situations that means the most to our customers. Feedback like yours lets us know we are on the right track!