Reviews
Great service
easy fun and exciting..everyone was very helpful. Mark answered all my questions .the process was fun and they know how to treat people like family .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ameen, thank you for recognizing your experience at North Olmsted Chrysler Jeep Dodge. We consider customers as part of our family, and as an extended part of our family we want you to receive the kind of treatment each of us would want and expect. We look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. Warm regards, Kurt Smudz - General Manager - kurtsmudz@nocjdr.com
Laid back atmosphere
Laid back atmosphere...even when our kids were with us. I apprecoated the down to earth atmosphere. We felt like we could be honest and were not pressured into buying.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Katherine, It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free and great shopping experience, and I'm glad to hear that was the case for you on your recent visit to North Olmsted Chrysler Jeep Dodge. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Best regards, Kurt Smudz - General Manager - kurtsmudz@nocjdr.com
Excellent out of state experience Chris was great!
Chris was great. Bought the car from out of state. He was my link to the deal and he was honest and was looking for more than just a sale. I did not personally see the truck before the sale and what he shared was the exact truth about the truck I couldn't be happier. He picked us up at the airport and everything was smooth. I discovered a small mistake in the paperwork and he immediately resolved it with no hesitation. Excellent experience. We drove the truck home the 521 miles flawlessly. Chris was fantastic! Did I mention Chris was fantastic!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the wonderful review and for traveling to North Olmsted Chrysler Jeep Dodge from quite a distance to do your business. Chris is a fantastic salesman and we're thankful for everything he brings to our team. We are grateful for your business and we would love to work with you again. Happy driving! Warm regards, Kurt Smudz - General Manager - kurtsmudz@nocjdr.com
Great service
Quality of cars and employees was very professional. Everyone was very very helpful and willing to help and work out an agreement
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for this lovely review, Michael! We feel so grateful that you chose to come to our dealership. It's wonderful to hear our team was helpful and professional during your visit. If you have any questions, please don't hesitate to reach out to us again. Warm regards, Kurt Smudz - General Manager - kurtsmudz@nocjdr.com
Shark JEEP
My salesman. Mike Piwinski. Very awesome guy, makes the process a lot better. Got into a new 2017 patriot and love it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this review, Dustan. It is reassuring to know Mike provided you with a great shopping experience. We are glad to hear you are loving your new 2017 patriot. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, Kurt Smudz - General Manager - kurtsmudz@nocjdr.com
Looking for a Jeep Patriot Lease
We started the process months ago with Mark. He was very helpful and guided us through the Lease process that we were interested in. Test drove a vehicle and told him we would be back. Several months later we have returned and he did remember us, was busy with another customer so handed us off to Sergio. Sergio set us up with the lease in quick time and back to Mark for delivery within hours of locating a vehicle for us with the required options. Nicely done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your kind words mean a lot to us, Bob. We appreciate your feedback and are happy to hear that Mark and Sergio were able to meet your needs. At North Olmsted Chrysler Jeep Dodge, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Regards, Kurt Smudz - General Manager - kurtsmudz@nocjdr.com
Poor service
Never made it to the dealership because the Internet manager never got back to me...
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
I am disappointed to hear our dealership was unable to provide the business you needed. We appreciate you taking the time to share your experience and leave this review. Reviews like these help highlight specific areas in need of improvement as we are continuously looking for new ways to improve our dealership. We'd like to do whatever it takes to regain your business. Please contact me at your earliest convenience so that we can work together to resolve this issue Sincerely, Kurt Smudz - General Manager - kurtsmudz@nocjdr.com
Great dealership
Tony was great to deal with on a short notice Received a great deal on a used RAM Quick and very friendly
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your positive comments, Jeff. We are so glad to hear that you enjoyed your car buying experience working with Tony! We hope you are enjoying your RAM. Call us if there is anything we can help you with. Warm regards, Kurt Smudz - General Manager - kurtsmudz@nocjdr.com
An amazing dealership!
The customer service at this dealership was OUTSTANDING. Everyone was friendly and knowledgeable with the product they were selling. Renee really worked with me to get me into a vehicle that I absolutely love at a price that I am happy with! She took the time to answer any and all questions that I had and made me feel comfortable during the transaction. The finance worker did a great job going over the paperwork and it took us maybe ten minutes, if that. Overall, I was thrilled with my experience and I will definitely be back for future leases!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new purchase, Natalie. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Renee and our staff was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Kurt Smudz - General Manager - kurtsmudz@nocjdr.com
process
The effort by the salesman to get us the best deal possible with smaller payments and all the features we wanted..
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
George, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Best regards, Kurt Smudz - General Manager - kurtsmudz@nocjdr.com