Mazda of Bedford

Bought used Mazda. Great car, great shape, no problems after first months owned. No problem getting out the door price on paper from the start. Salesman played the "other buyer waiting" pressure game, but I didn't care. Right car Right price Right miles. Let's go. The one disappointing thing was in financing. Good rate but I was verbally told there would be a pre pay penalty on the loan first 8 months. Later I got curious and contacted the loan institution directly who informed me there was no pre-payment penalty on the loan at all. Tsk tsk guys. That cost you three stars. Cool car though.

My husband and I agreed working with Mazda of Bedford was the best car buying experience either of us has ever had. Our sales representative, Teddy Ross, was friendly, knowledgeable and respectful. The General Manager, Scott Newman, even stopped by to introduce himself and chat. I highly recommend stopping by Mazda of Bedford if you are in the market for a new vehicle.

The salesman was friendly and very helpful. The dealership also allowed me to have my mechanic look at it even though it was some distance away. I felt like I could buy my new car with confidence.

Brought my vehicle in under the “bumper to bumper” warranty. My car had multiple rattles and possibly transmission issues. They basically called me a liar and said there are no rattles and everything is fine with your transmission. What a Waiste of time, energy and money dealing with this company!! They clearly do not stand up to their bumper to bumper warranties

They sold a vehicle that had a bad battery, weak ball joints, services they claim were repair and replaced. I had to file a complaint on bbb Ohio attorney general Federal trade commission Ohio department of public safety Consumer financial protection bureau This is car dealership you should stay far away from

All I will say is they should be sued for fraud. They lied all through the process, saying I could take it to my mechanic before purchase. Was there for over five hours and getting ready to close the deal and all of a sudden it was by as is. Couldn't take to my mechanic. Was given all kinds of assurances. Before I had even made my first car payment it was barely running. Took it to my local mechanic and he said my O2 sensor was bad and I needed a new engine. What? They did replace the O2 sensor for free after having it for a month. The sales people acted like they didn't even know me. Now its blowing white smoke, the serpentine belt is frayed and needs over $1,000 worth of work, not including a bad engine. I'm a 72 year old woman on a fixed income. I'm contacting an elder attorney for elder fraud. They shouldn't get away with this! I gave them a chance to take the car back and void the sale. Now comes legal action. BUYER BEWARE. They lie! And DON'T buy their Gap insurance. They add the entire amount to your loan so you're also paying interest on it. Can't sell your car without paying it off in full and have to wait 60 days for a refund of balance...if they even refund it.

Be very careful buying a used car from here. Major issues before I even made one car payment! Also, don't get suckered in to their GAP insurance. They don't tell you the entire amount is added to your loan, so you're also paying interest on it. Also, won't let you cancel it. Suddenly my loan amount was over $1,400 more than my car purchase price! What a scam!!!

Seth Calig is one of the best car salespeople I have ever worked with. Very upfront, helpful and not pushy at all. I had a great experience buying from this dealer, and if the need arose I would seek them and Seth out to purchase another vehicle. I am that happy with my time here.

Purchased a used car for my granddaughter from Mazda of Bedford. Was assured the car had been inspected and passed. Was informed a week later b my granddaughter that the car needed an exhaust system and rear brakes. Called Mazda Pre Owned Manager and explained the inspection results and that those items should have been noticed upon inspection by their mechanic and at least mentioned if not fixed prior to the sale. He said to send the sales rep the inspection report and they would see what they could do. Sent the inspection report the next day via email to the manager and sales rep. Followed up with phone calls to both parties the next two days asking for an update. Got voice mails every time. It is now five days later and still nothing. It is obvious they have no intention of doing anything to even attempt to resolve my issue.

This is the best dealership I have ever dealt with!! No pressure no stress. I had the pleasure of having Sean as my salesperson. He made me feel comfortable from the start. He is very thorough and very knowledgeable. I also had the pleasure of meeting Scott the sales manager. Everyone was so friendly and made you feel welcome. This is my 2 Mazada and this will be the only brand I buy. And this is the only dealership I will ever got to. THANK YOU for the best experience.