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Brunswick Auto Mart

(3,387 reviews)
Visit Brunswick Auto Mart
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2023 state dealer award
View 3 awards
2023 state dealer award
2023 consumer dealer award 2022 consumer dealer award
New (216) 539-9195 (216) 539-9195
Used (440) 497-4009 (440) 497-4009
Service (330) 460-5146 (330) 460-5146

Reviews

(3,387 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Brunswick Auto Mart from DealerRater.

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Always treated as though I have a personal assistant when

Always treated as though I have a personal assistant when I visit. Getting used to my new madza is made easier when you're being personally walked through answers to questions. Eric is a top level salesman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The salesman was very professional and Helpful to all

The salesman was very professional and Helpful to all of my needs very nice Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We are always happy with our experience at Brunswick Auto

We are always happy with our experience at Brunswick Auto Mart. The Panteck family runs a great operation. Our salesman, Dave Miller, has been very helpful and has been our choice to guide us through the purchase of many vehicles through the years. We would recommend Dave to anyone seeking to buy a new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent salesmanship!

Excellent salesmanship! Delivered as promised! Salesman was very knowledgeable and very positive in all aspects of the deal. A+ experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I was treated with the utmost respect a s they took care

I was treated with the utmost respect a s they took care of all my needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Every time I have an appt they take forever just to tell

Every time I have an appt they take forever just to tell me they don't have the part in stock and they will call me when it's in even though I told them when I made the appt what the issue was. You would think they would have it there and ready when I came.in the 1st time for my appt. Then I never get a call I have to call them to see if it ever came in. They can never fix the issue the 1st time always have too inconvenience me to drive back out there a 2nd time. They don't care about their customers only if their making money.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Theland, Thank you for bringing this to our attention. We apologize for the inconvenience you've encountered during your appointments. We understand that it can be frustrating to wait for a part that is not in stock and not receiving updates as promised. We strive to provide efficient and timely service to all our customers, and we would appreciate the opportunity to turn things around for you. To ensure we address your concerns directly, please contact Charlie Dodds, our General Manager, at cdodds@brunswickautomart.com. We look forward to improving your experience with us.

Consumer response

Well I'm currently still waiting for a part

Excellent service.

Excellent service. I arrived early and was immediately greeted by a service advisor who demonstrated kindness and professionalism. My car was serviced expeditiously. Thank you to Brunswick Subaru!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

David was an excellent service associate and provided a

David was an excellent service associate and provided a coupon which reduced the cost of my service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

fast service on a recall and very friendly and the coffee

fast service on a recall and very friendly and the coffee was great and the people were nice

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Clean, comfortable.

Clean, comfortable. Felt like I got a good deal on my used, certified Subaru Forester. Everyone was helpful and polite.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.