Reviews
If i could write a 0 star, I would.
If i could write a 0 star, I would. I called about a suv weeks ago and they said it needed service before a test drive. I said make sure you call me once it's done and I'll come out immediately. I received no response and asked if they made any progress and they said they sold the vehicle. Just shows they dont care about treating people right.
If i could write a 0 star, I would.
If i could write a 0 star, I would. I called about a suv weeks ago and they said it needed service before a test drive. I said make sure you call me once it's done and I'll come out immediately. I received no response and asked if they made any progress and they said they sold the vehicle. Just shows they dont care about treating people right.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Tom, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (234) 602-4104 to discuss your concerns, as your satisfaction is of utmost importance to us.
Not a good experience.
Not a good experience. Spent four hours waiting for service only to be told they could not service my car. Could not recreate the problem of my car ignition not shutting off properly when this is known problem with this model and similar vehicles. Clear description of the problem on numerous internet searches including a class action suit. Now forced to go to a different shop to solve the problem. Poor customer service and support.
Not a good experience.
Not a good experience. Spent four hours waiting for service only to be told they could not service my car. Could not recreate the problem of my car ignition not shutting off properly when this is known problem with this model and similar vehicles. Clear description of the problem on numerous internet searches including a class action suit. Now forced to go to a different shop to solve the problem. Poor customer service and support.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Good communication especially since I asked a lot of
Good communication especially since I asked a lot of questions. Brandon was quick to get me what I needed.
Good communication especially since I asked a lot of
Good communication especially since I asked a lot of questions. Brandon was quick to get me what I needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I have always appreciated their good business and ease of
I have always appreciated their good business and ease of the buying experience. I would definitely recommend them for your next ride. I will return myself in the future.
I have always appreciated their good business and ease of
I have always appreciated their good business and ease of the buying experience. I would definitely recommend them for your next ride. I will return myself in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Melissa, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!
Marhofer Hyundai had my car for almost 7 weeks for
Marhofer Hyundai had my car for almost 7 weeks for repairs. My warranty I purchased for my car were denying to pay for repairs. I went to Marhofer Chevy and spoke with Chris Marhofer and he called the warranty department and got them to cover it. Thank you Chris for saving me almost $4000.
Marhofer Hyundai had my car for almost 7 weeks for
Marhofer Hyundai had my car for almost 7 weeks for repairs. My warranty I purchased for my car were denying to pay for repairs. I went to Marhofer Chevy and spoke with Chris Marhofer and he called the warranty department and got them to cover it. Thank you Chris for saving me almost $4000.
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We’re so glad Chris and the team at Marhofer Chevy could step in and make things right for you. We always strive to go the extra mile for our customers, and we’re thrilled we could help save you $4,000! Thank you for sharing your experience. Drive safely and let us know if you need anything in the future!
The Service Department always provides great customer
The Service Department always provides great customer service. I trust the staff and have never had a bad experience there.
The Service Department always provides great customer
The Service Department always provides great customer service. I trust the staff and have never had a bad experience there.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind words and continued trust in our team, Jim! We’re proud to consistently deliver great service and truly value your loyalty. Looking forward to serving you again in the future!
Very nice people all my questions were answered .
Very nice people all my questions were answered . That’s the only dealer ship I will do business ar
Very nice people all my questions were answered .
Very nice people all my questions were answered . That’s the only dealer ship I will do business ar
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re thrilled to hear that our team answered all your questions and provided a great experience. We truly appreciate your loyalty and look forward to serving you again in the future!
Buyer beware Run away and DO NOT purchase from Ron
Buyer beware Run away and DO NOT purchase from Ron Marhofer They will lie, lie, and lie. Additionally, after they have your money they disappear.
Buyer beware Run away and DO NOT purchase from Ron
Buyer beware Run away and DO NOT purchase from Ron Marhofer They will lie, lie, and lie. Additionally, after they have your money they disappear.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, thank you for your response. We have done what we can, this has been an ongoing issue. and have done everything to try and assist you.
I still have the right to share my concerns on every format that I can so your deceptive practices can prevent others from your grip!!! I wouldn't send my worst enemy to your dealership. Additionally, your other response told me "we encourage you to STOP reaching out to our team". OMG what a way to do EVERYTHING you can. I wonder what you say when you don't do everything? I was once told "never underestimate the power of a woman's mouth". It's even more powerful in 2025 then in 1988 when I was enlightened to my power!!!
Inquired through Cars.
Inquired through Cars.Com. Soon after got a call from Dealer. Setup a Test Drive. Haggled and Bought. The whole process was painless and seamless.
Inquired through Cars.
Inquired through Cars.Com. Soon after got a call from Dealer. Setup a Test Drive. Haggled and Bought. The whole process was painless and seamless.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are very happy to have provided you with such a positive experience! Thank you for choosing Marhofer Chevrolet, INC. and we hope to see you again.
Working on the overall price was a lot of work, got to a
Working on the overall price was a lot of work, got to a place I am comfortable. After leaving I notice a half tank of fuel, later learn from the dealer that they do not supply a full tank. Also I downloaded the add for the vehicle and see the oil life is 60% but the carfax says it’s changed as does the dealer. Maybe that’s the case, maybe the oil life was just not reset, but how do I know for sure? Overall not great, it’s a lot of work to buy a vehicle here. Dawn was great, this has nothing to do with her, she responded to me. Update the manager who requested feedback has yet to acknowledge.
Working on the overall price was a lot of work, got to a
Working on the overall price was a lot of work, got to a place I am comfortable. After leaving I notice a half tank of fuel, later learn from the dealer that they do not supply a full tank. Also I downloaded the add for the vehicle and see the oil life is 60% but the carfax says it’s changed as does the dealer. Maybe that’s the case, maybe the oil life was just not reset, but how do I know for sure? Overall not great, it’s a lot of work to buy a vehicle here. Dawn was great, this has nothing to do with her, she responded to me. Update the manager who requested feedback has yet to acknowledge.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback. We appreciate your honesty and the opportunity to learn how we can improve. We’re sorry to hear that certain aspects of your experience fell short of expectations. Providing clear communication and ensuring a smooth buying process are very important to us, and we regret that this wasn’t fully reflected during your visit. Regarding the fuel tank and oil life concerns, we understand how these details can affect your confidence in your purchase. The oil life indicator may not have been reset after the service, and we’d be happy to recheck this for you. We also appreciate your note about the fuel policy and will take your feedback into consideration for the future. We’re glad to hear that Dawn was helpful throughout your experience—her dedication is greatly valued by both us and our customers. We sincerely apologize if there’s been any delay in follow-up from management. If you’d like to discuss your concerns further, please don’t hesitate to contact us directly at [Manager’s Name] at [Contact Info]. We’d be happy to address any unresolved issues.