Ron Marhofer Chevrolet

First, I just want warn potential customers of a few issues that I experienced at this Dealership. The finance guy that I delt with was, in my opinion, was unprofessional at first. While trying to convince me to purchase the extended warranty package he stated that there were several issues popping up with the particular vehicle that I was purchasing so I really should purchase the extra protection. I should have walked out then and there but I really wanted said vehicle. Very unprofessional and very wrong statement. Second, The vehicle I was buying had issues with the installed software and the service guys were gone for the day so I couldn't take the vehicle home with me. Why do they have vehicles on the lot that have known issues? Third, they force a paint and interior protection package on the purchase which should be optional. How does any potential customer know if the product was actually applied to the vehicle? And with my AutoBody background I know that the product they supposedly applied to my vehicle either isn't actual ceramic or it wasn't applied correctly as the paint is hard to clean. If the was actual ceramic sealant on it, bugs and such would just wipe away easily, which is not the case here. Forth, after gently washing said vehicle after the recent rain, I discovered scratches on the hood. These scratches are in a circular pattern as if someone was buffing it and had contaminants of the pad. All in All, I love the vehicle but not this dealership and I have delt with several dealerships over the last 30 years. Buyer Beware.

Seamless. Connor along with the rest of the team did a great job

I was never pressured to purchase when I wasn?t ready or into something I didn?t want. My salesman was helpful and understanding. They answered all of my questions and worked with me to make sure I got exactly what I wanted.

Requested and billed for tire rotation, do not believe the actual work was completed. Same tire that was leaking air before rotation is leaking air.

Everyone that works there is pleasant and helpful. I have never had a bad experience. They get you in and out in the approximate wait time they give you and sometimes sooner. I trust this dealership with my vehicle.

Ron was great! Very nice, helpful and efficient during the whole process. He even followed up with me the following week. I will definitely request him for my next appointment! Great service is hard to find these days and it is much appreciated! Thanks Ron :)

Sales staff doesn't have proper knowledge of GM rebate procedures, and post sale follow-up is frustrating. This can't be the same staff that was there when I purchased a car in 2020

To say my experience with Ron Marhofer is Stow was less than satisfactory, would be an extreme understatement. I went to Ron Marhofer in Stow a week ago today, on Tuesday 12/6/22. After a lengthy discussion on the trade in value of my current truck, which was purchased in April, (stickered at $36,000 with a Kelly Blue Book trade in value of $30,000) I was told by the salesman, I must have overpaid for my truck because it is not worth more than $25,000… Which is a typical dealership pitch but is also border line insulting. None the less, I went into Ron Marhofer expecting to lose a little money. Doing my research, I reached out to the Ron Marhofer in Cuyahoga Falls. The Falls dealership told me they would give me, “$26,000-26,500” for my trade in. The Stow location wouldn’t match. I decided to bite the bullet and make the deal on the truck I was interested in purchasing if the dealership would fix a few minor rust spots. On Friday 12/9/22, I spoke with the salesman, Noah and according to Noah, the truck I was interested in purchasing was “already heading to the body shop and it likely won’t be ready to pick up until Wednesday” (tomorrow, 12/14/22). We then made an “agreement” without signing paperwork and planned to proceed with the purchase. I told Noah that I found 3% better financing with my credit union, and I was going to use them. Noah remarked, “That’s hard to believe” again, insulting me as if I was not being truthful on the matter. He then asked me if I could come in to sign some paperwork on Saturday, 12/10/22. Once I arrived Saturday afternoon, I was given a speech on ‘how I could sign with their credit union and lock in the truck now, at an 8% interest rate’ – I reiterated to Noah that my credit union was providing me an interest rate of 5.1% and I would be using them. Noah continued to try and persuade me by telling me that “a couple percent is just nickels on the dollar.”  Those “nickels and dollars” mean a lot more to me than they do to a multi-million-dollar dealership. Noah then told me that if I don’t sign using their credit lender that they could not hold the truck for me, although the truck was in the body shop. After further discussion, I offered to put down a cash down payment until the loan was completed. Noah told me that his manager James would not accept. After wasting an hour of my Saturday afternoon with the attempts to be swindled and pressured into signing, Noah tells me that he can “email me a buyer’s agreement” to give to my credit union to move forward. I left very frustrated with the customer service I was receiving. My frustration continued until Monday, as I did not receive the emailed agreement as I was promised over the weekend. I did not receive any emails from Noah until after 3pm on Monday, 12/12/22. When I finally received an email from Noah, it was still not the buyer’s agreement that was promised, it was an emailed attachment of a brochure for their extended warranties. Still extremely frustrated, I finally received the agreement and sent it to my loan officer by 3:45pm Monday 12/12. I was already approved for this loan; the bank just needed the agreement to process the check. Noah was informed of this and knew as soon as the agreement was given to the bank, we could proceed with the purchasing of this vehicle and the sale would be finalized when the truck was out of the body shop. This morning, Tuesday 12/13 I received a text informing me they sold the truck to someone else. Baffled with the lack of professionalism I received via text message I decided to call and speak with the manager, James.  James was unavailable so I explained to Noah my frustrations and he responded with he “gets it, but this happened here all the time.” I informed him of my intention to put up this review and to help protect other people from this happening again, and he replied “well that’s messed up man. That’ll cost me clientele.” I am unsure how you could ever build a clientele by doing business the way they tried doing business with me. Needless to say, I will NEVER do business with the Stow Ron Marhofer again and I encourage you to do the same. If you made it through all of this, thank you for your time!

If I could give this place 0 stars I would. I bought a car from them and since I live out of state I didn't get to inspect it. I did see photos and get a video from the salesman--Brysen. In the photos and video it showed floor mats. I asked Brysen about the floor mats and he said it came with floor mats. I had the vehicle shipped and when I received it.....I noticed the floor mats they included weren't for the car I received. I followed up with Brysen.....he said they never advertised the car for sale with floor mats. So, I was $hit out of luck. I thought that was chicken$hit and I told him that as I asked him about the floor mats and they were in the pictures of the car for sale on their website. He then told me that I got a great deal on the price of the car and they didn't feel they should rectify the issue. I sent a email to Eric(Sales manager) and he didn't even have the xxxxx to respond to me. They would rather a $225 item get in the way of a good review and happy customer then make it right.

My friend bought a used car,The car is in great shape and she is really enjoying it.Her battery died yesterday,We we were stuck at McDonald's on 91 with groceries and it was cold and snow was coming down,We called AAA but they were busy.we called Marhofer service department ,They came out in ten minutes with a smile and all went well .This dealership is the greatest, Thank you for being so caring