Medina Auto Mall

All employees were quick and efficient. They didn’t waste time as we didn’t have much time to spare. I wish they would have given us more time going over the details of the car, rather expecting us to ask for what we needed to know. Also, I wish the gas tank was full as we had to get gas before leaving the area.

Tabitha helped us find the truck we were interested in. Great customer service. Alan was great with the final finances to sign it over. Easy to work with and straight to the point. Currently having some service issues, and Tabitha answered quickly and helped us get in. Afterwards though, we still need the service taken care of and the service department has not been as helpful. Disconnecting frequently and no one has followed up or called me back. Overall, the truck is great and the service was great outside of the actual service department at this time. Thanks :)

Buyer beware! Sold me a lemon, it’s been a money pit that constantly breaks down for 2 years now. Do not buy used cars from here. They make them look mint but hide the issues then sell u a warranty that doesn’t cover everything but tell u it does to get u to sign the paperwork. After stuff breaks they tell u it’s not their problem used cars are as is and next time go have it inspected on ur own before purchasing. Typical shady greedy used car dealer tactics! My truck has had ongoing electrical problems since buying it, we originally thought it was the stereo system so I’ve left it unhooked for 2 years now come to find out its internal and the warranty company denied the claim which left me stuck with thousands in repairs. Do ur self a favor go elsewhere

Best car buying experience I've had to date. David Stewart is a fantastic sales rep. I will continue to do business with GMC in Medina.

Joe Strasz, he was very kind and helpful. Thank you so much for your help!

Got approved for a loan and set up a test drive via Cars.com for this specific vehicle. When I got to the dealership for my test drive I was told that the vehicle did not pass safety inspection and was not road safe and therefore was pushed in the direction of other cars. I was not notified that I would not be able to test drive the car ahead of time and even left work early to do so. When I was offered other cars very little attempt was made to get me into a car. I ended up visiting another dealership and purchasing from them and will not be using this dealership ever in the future.

Prompt response to my email requesting information and Damiean provided expeditious, knowledgeable guidance throughout the purchasing process. I wish you were located closer so I could have my car serviced by you folks.

We traveled from a distance for a car we found online at the dealer, Arianna helped us have confidence in the condition of the vehicle before we made the trip, and everything went smoothly. Great experience

Very easy to deal with we did the deal quickly and they delivered the vehicle to me

I have had bad experiences in the past with dealerships,. My experience with your dealership was one of the best experiences in buying a car I've ever had. Sean was a wonderful salesman and he was so very helpful in makibg my car purchase smooth and easy.