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Park Ford

(555 reviews)
Visit Park Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
New (330) 752-0919 (330) 752-0919
Used (330) 752-0846 (330) 752-0846
Service (330) 752-0847 (330) 752-0847

Reviews

(555 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Park Ford from DealerRater.

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Just like every other dealership, LIES

Lied to me to get me to drive an hour to see a car. Then lied about it having "all new brakes". Jeff Conley left me a VM saying he would "make it right" and now won't return calls or emails. In the age of social media and the internet, bad reviews travel quickly, and can make or break a business. The pen is mightier than the sword Jeff. BBB is next.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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BEST DEAL!

Shopper 4 local dealers Park gave most for my trade! Hands down the best! Next vehicle will be at Park too. Save time just go see them. Learned we wanted time shopping around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Chuck, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Easy buying

Found a used Fusion for my wife. They showed me the repair sheet of everything they did before offering for sale, good price, fast and friend dealing

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Richard, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Thanks again for your business! Take care!

Oil change/tire rotation and several concerns.

The Service adviser had all of my concerns checked out, and I appreciate that fact very much. That is why I tried to highlight excellent on the rating of performance, but it is difficult to tell if that's what happened.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Gary, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

Excellent!

I had an absolute amazing experience at Park Ford purchasing my new car. My Salesperson Dylan Levy really took care of me! He went out of his way to make sure everyone was occupied throughout the entire process. I will definitely recommend Park Ford to all of my family and friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Great Service

They do a great job in service. always willing to fit me in with my weird schedule. Love the Saturday hours, it makes it easier to fit my schedule.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service!

I was recommended to Park Ford by Dr. Bonyo and Deloris Henderson. Deloris brought me to the dealership this past Monday, June 18, 2018, and I found my vehicle that night, The staff at this location is family-oriented, and they put their customers first. The moment I walked in, everyone greeted Deloris and myself, and I could see that the friendship the staff members have with Deloris is genuine - she's not just a friend and a customer - she's part of the Park Ford family, and I want to be part of the Park Ford family, as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

OWNER

SERVICE WAS GREAT. CLEAN AND FRIENDLY. EVERTHING ABOUT THE SERVICE WAS EXPLANNED CLEARLY.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Douglas, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Park Ford changes the oil on all my cars.

All 3 of my cars are Fords! All 3 of my sons own Fords, most have been purchased thru Park Ford. enough said......

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Steve

I am, and have been, satisfied with the service I've received from Park Ford. Service Advisers are courteous, thorough in explaining service to be performed before repairs are done and after service has been completed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Stephen, we're pleased to hear everything was completed to your satisfaction! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!