Reviews
Robert was a great service advisor and I would recommend
Robert was a great service advisor and I would recommend him to any Toyota owner. My car literally broke down in the sales lot 3 hours into a 16 hour car trip. Not only did he address my needs that same day, he was very responsive to ongoing needs as we needed to ship the car to its final destination once the work was completed. He definitely went above and beyond throughout this whole ordeal.
Robert was a great service advisor and I would recommend
Robert was a great service advisor and I would recommend him to any Toyota owner. My car literally broke down in the sales lot 3 hours into a 16 hour car trip. Not only did he address my needs that same day, he was very responsive to ongoing needs as we needed to ship the car to its final destination once the work was completed. He definitely went above and beyond throughout this whole ordeal.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This was a fantastic dealership to buy a vehicle from.
This was a fantastic dealership to buy a vehicle from. From searching on the Internet to walking in to talk to Jay, who I dealt with over the Internet and ended up buying my Used Truck from. The whole experience was fantastic and I'll return for sure and send people I know to Jay and Bob. I'm an hour away from the dealership and they made me feel that it was so worth the drive. Jay was very easy to deal with and talk to, never rushed anything, we talked a great deal during my buying this truck. I went to pick up the truck the next day and Jay was with a customer and Bob bent over backwards to help me complete the paperwork process, he wasn't at all bothered or rushed taking care of me, this tells me much about the whole dealership and people. Jaysen, the Finance Manager was excellent to deal with, didn't try to force sell anything additional but took the time to explain everything available to me. I've worked at Dealership's for 28 years myself in the past and I haven't seen a team like this one. Kudos to the Owner and Management, you have an excellent Staff!
This was a fantastic dealership to buy a vehicle from.
This was a fantastic dealership to buy a vehicle from. From searching on the Internet to walking in to talk to Jay, who I dealt with over the Internet and ended up buying my Used Truck from. The whole experience was fantastic and I'll return for sure and send people I know to Jay and Bob. I'm an hour away from the dealership and they made me feel that it was so worth the drive. Jay was very easy to deal with and talk to, never rushed anything, we talked a great deal during my buying this truck. I went to pick up the truck the next day and Jay was with a customer and Bob bent over backwards to help me complete the paperwork process, he wasn't at all bothered or rushed taking care of me, this tells me much about the whole dealership and people. Jaysen, the Finance Manager was excellent to deal with, didn't try to force sell anything additional but took the time to explain everything available to me. I've worked at Dealership's for 28 years myself in the past and I haven't seen a team like this one. Kudos to the Owner and Management, you have an excellent Staff!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Totally 💯 Dealership experience, Thank you to Jay and Bob!
Dave Datsko was the best salesman I have ever met!
Dave Datsko was the best salesman I have ever met! Dave found me the perfect truck that I was looking for! He is very professional and understood everything I wanted in a truck! I highly recommend David Datsko at Summit Toyota when you are shopping for a vehicle! He will work with you and make the process easy!
Dave Datsko was the best salesman I have ever met!
Dave Datsko was the best salesman I have ever met! Dave found me the perfect truck that I was looking for! He is very professional and understood everything I wanted in a truck! I highly recommend David Datsko at Summit Toyota when you are shopping for a vehicle! He will work with you and make the process easy!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dave was really patient and kind to help me figure out
Dave was really patient and kind to help me figure out some techs features. My salesman Eric is FABULOUS! Highly knowledgeable and most pleasant and professional. Jamie in finance offered me many flexible options and helped me choose the ones best suited to my needs. I was treated very fairly and given a generous trade in allowance on my old car. I LOVE my new Camry XSE hybrid , so much fun to drive and every feature anyone could want! Eric got me the exact model and exact color that was my heart’s desire.
Dave was really patient and kind to help me figure out
Dave was really patient and kind to help me figure out some techs features. My salesman Eric is FABULOUS! Highly knowledgeable and most pleasant and professional. Jamie in finance offered me many flexible options and helped me choose the ones best suited to my needs. I was treated very fairly and given a generous trade in allowance on my old car. I LOVE my new Camry XSE hybrid , so much fun to drive and every feature anyone could want! Eric got me the exact model and exact color that was my heart’s desire.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very transparent and easy vehicle purchase experience.
Very transparent and easy vehicle purchase experience. Summit had a used vehicle that suited my needs and Dave was great to work with, let me have a longer test drive than I expected and made sure my concerns were taken care of. I’m really happy with the vehicle and the communication during the process was excellent.
Very transparent and easy vehicle purchase experience.
Very transparent and easy vehicle purchase experience. Summit had a used vehicle that suited my needs and Dave was great to work with, let me have a longer test drive than I expected and made sure my concerns were taken care of. I’m really happy with the vehicle and the communication during the process was excellent.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I originally visited Summit Toyota just to get a trade-in
I originally visited Summit Toyota just to get a trade-in assessment to use at different dealership. After listening to my situation, David showed me something on the lot I may be interested in (I had a few models in mind). David was fairly no nonsense with me and my financial situation. David was informative and didn't really pressure me into anything. I think David knew where I was in the "looking process" and I just needed to know what numbers I had to work with. I ended up purchasing the car he showed me. I would have gone back to another dealership I was working with if David did not take the next step and show me what I can afford.
I originally visited Summit Toyota just to get a trade-in
I originally visited Summit Toyota just to get a trade-in assessment to use at different dealership. After listening to my situation, David showed me something on the lot I may be interested in (I had a few models in mind). David was fairly no nonsense with me and my financial situation. David was informative and didn't really pressure me into anything. I think David knew where I was in the "looking process" and I just needed to know what numbers I had to work with. I ended up purchasing the car he showed me. I would have gone back to another dealership I was working with if David did not take the next step and show me what I can afford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dave and summit Toyota were the only dealer I contacted
Dave and summit Toyota were the only dealer I contacted that went the extra mile to find the exact car I wanted. I highly recommend him if anyone is looking for a car
Dave and summit Toyota were the only dealer I contacted
Dave and summit Toyota were the only dealer I contacted that went the extra mile to find the exact car I wanted. I highly recommend him if anyone is looking for a car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
He takes his time to make sure u understand what the car
He takes his time to make sure u understand what the car is and he takes his time to make sure u are very satisfied with your choices and that you know all the ins and outs
He takes his time to make sure u understand what the car
He takes his time to make sure u understand what the car is and he takes his time to make sure u are very satisfied with your choices and that you know all the ins and outs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
SUMMIT TOYOTA was professional with honest pricing.
SUMMIT TOYOTA was professional with honest pricing. David would get six stars but only goes to five. I traveled from out of state to purchase a certified used 4Runner. He provided the needed details ahead of time to allow the transaction to go smoothly. Level of attention and service is top notch. Well worth the drive for my experience!!!
SUMMIT TOYOTA was professional with honest pricing.
SUMMIT TOYOTA was professional with honest pricing. David would get six stars but only goes to five. I traveled from out of state to purchase a certified used 4Runner. He provided the needed details ahead of time to allow the transaction to go smoothly. Level of attention and service is top notch. Well worth the drive for my experience!!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Came to this dealership as a loyal second time customer.
Came to this dealership as a loyal second time customer. Was sold an almost $20,000 vehicle with engine failure which is inoperable and still sitting in my driveway. I refuse to keep shelling out diagnostic fees for the crappy warranty the power train for life. Have been denied a rental and treated less than human by tj his staff. This guy doesn't even have the decency to return my phone call. Buyer beware not a great dealership here. I have saved messages with associates to boot.
Came to this dealership as a loyal second time customer.
Came to this dealership as a loyal second time customer. Was sold an almost $20,000 vehicle with engine failure which is inoperable and still sitting in my driveway. I refuse to keep shelling out diagnostic fees for the crappy warranty the power train for life. Have been denied a rental and treated less than human by tj his staff. This guy doesn't even have the decency to return my phone call. Buyer beware not a great dealership here. I have saved messages with associates to boot.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Cheryl.. I will respond to both your Google and Dealer Rater reviews with the same response. They are a little different so some of this response will be about statements made in the other review. You (Mr. B) purchased the vehicle on June 4th with 70027 miles on the odometer. You contacted us for the first time regarding any issues with the vehicle on August 16th, or about, dealership phone records show the 16th but you may have contacted the salesman on his cell a day or two prior. This is important because your review says “a week later” you had issues, when you did not notify us until 72 days after purchase. The vehicle was inspected at Diehl Hyundai on August 19th with 76,584 miles on it, since they were closer to you. Under your Powertrain For Life Guarantee (PFL) you had a repair paid that was $5079.58. That repair was paid by PFL. You did not pay diag fees. or for the repair It did take them the better part of 45 days to complete the job. Your PFL paid the large repair but unfortunately does not include rental coverage. We offered you a rental at employee pricing $35/day and offered to deliver it to you. As we explained, this is for insurance reasons and because you were not on a work order at Summit we could not cover the rental. You declined. You stated I would not call you back, however I have dozens of text messages and phone calls with you, some recorded on the work phone and some on my cell. It is my understanding that you called Nikki (Service Manager) roughly 45 days after your repair was completed, stating the vehicle was not running right. She said to get it back into Diehl and you wanted us to authorize the diagnosis. We explained as with every warranty (and your repair that was just done), the customer authorizes the diag and if it’s a covered repair you do not pay the diag. In this case it could have been a covered repair or due to the previous repair, either way you would not have to pay. In closing, the guarantee paid your bill. The repair was due to an oil consumption issue which (as explained) is not apparent on a used vehicle inspection as you have to drive the vehicle for over a thousand miles during the test and that is not a reasonable practice or industry standard to do for each pre-owned vehicle inspection. You were communicated with and taken care. If there is in fact a new issue I would authorize the diag. After calling us crooks, I would assume we won’t see you for your next service interval that has to be done with us, in order to keep the PFL intact. Once that service is missed with us, the PFL that paid your service bill will be void (and was free with your purchase). Good Day.