Summit Toyota of Akron

4.7
(1,291 reviews)
Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–5:00pm 7:30am–6:00pm
Saturday 9:00am–4:00pm 7:30am–5:00pm
Sunday Closed Closed

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Reviews

4.7
(1,291 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Summit Toyota of Akron from DealerRater.

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5.0

Very helpful when servicing our two vehicles for standard

Very helpful when servicing our two vehicles for standard maintenance. Everyone was professional and the environment was clean. We will continue to have our vehicles serviced at Summit Toyota.

5.0

Very helpful when servicing our two vehicles for standard

Very helpful when servicing our two vehicles for standard maintenance. Everyone was professional and the environment was clean. We will continue to have our vehicles serviced at Summit Toyota.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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5.0

Nevin Boland - 5 Stars.

Nevin Boland - 5 Stars. Nevin reduced new car purchase stress by thoroughly explaining costs, features, options, etc. I put $500 to be on a wait list for a Venza. Monthly Nevin called monthly to keep me informed. Upon receiving the Venza, Nevin carefully went through the features, even connecting my cell phone, loading contacts, etc. He has returned every call or text to answer my many questions, never making feel like a "PITA" customer. Lol! I was impressed with his technical knowledge of the vehicles, software, infotainment system, etc. He obviously enjoys his job, Summit Toyota and Toyotas!

5.0

Nevin Boland - 5 Stars.

Nevin Boland - 5 Stars. Nevin reduced new car purchase stress by thoroughly explaining costs, features, options, etc. I put $500 to be on a wait list for a Venza. Monthly Nevin called monthly to keep me informed. Upon receiving the Venza, Nevin carefully went through the features, even connecting my cell phone, loading contacts, etc. He has returned every call or text to answer my many questions, never making feel like a "PITA" customer. Lol! I was impressed with his technical knowledge of the vehicles, software, infotainment system, etc. He obviously enjoys his job, Summit Toyota and Toyotas!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1.0

Be ware and safe yourself the headache!!!

BUYER BEWARE!!!! I put a deposit at this dealership back in June to be put on a waiting list for a car (Corolla). A few months go by I still don’t have a car or even an ETA, in addition to that my wife and I learned that our family is growing and that car we thought we wanted is no longer going to be practical and won’t fit our family so I reached out to the dealership to cancel the deal as I can’t use that car anymore. They were so quick to take my deposit but when I asked for a refund I was told that I won’t be getting my money back regardless if I’m not buying a car from them. Not only are they refusing to refund me my deposit, they’re accusing me of lying about my family situation. I would never do business with people this scummy.

1.0

Be ware and safe yourself the headache!!!

BUYER BEWARE!!!! I put a deposit at this dealership back in June to be put on a waiting list for a car (Corolla). A few months go by I still don’t have a car or even an ETA, in addition to that my wife and I learned that our family is growing and that car we thought we wanted is no longer going to be practical and won’t fit our family so I reached out to the dealership to cancel the deal as I can’t use that car anymore. They were so quick to take my deposit but when I asked for a refund I was told that I won’t be getting my money back regardless if I’m not buying a car from them. Not only are they refusing to refund me my deposit, they’re accusing me of lying about my family situation. I would never do business with people this scummy.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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5.0

Nevin was very helpful and knowledgeable about the car I

Nevin was very helpful and knowledgeable about the car I was interested in buying. He was confident and not pushy or overbearing, taking as much time as I needed for a test drive and to go over all of the vehicle’s features. I felt very at ease and not pressured at all during the entire time I was there. He even tried to help me log onto a ZOOM meeting that I had trouble getting on my phone towards the end of our time there. I would 100% recommend Nevin and Summit Toyota to anyone in the market for a new car!! I really appreciated all he did for me!!

5.0

Nevin was very helpful and knowledgeable about the car I

Nevin was very helpful and knowledgeable about the car I was interested in buying. He was confident and not pushy or overbearing, taking as much time as I needed for a test drive and to go over all of the vehicle’s features. I felt very at ease and not pressured at all during the entire time I was there. He even tried to help me log onto a ZOOM meeting that I had trouble getting on my phone towards the end of our time there. I would 100% recommend Nevin and Summit Toyota to anyone in the market for a new car!! I really appreciated all he did for me!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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1.0

BUYER BEWARE!

BUYER BEWARE!!!! I put a deposit at this dealership back in June to be put on a waiting list for a car (Corolla). A few months go by I still don’t have a car or even an ETA, in addition to that my wife and I learned that our family is growing and that car we thought we wanted is no longer going to be practical and won’t fit our family so I reached out to the dealership to cancel the deal as I can’t use that car anymore. They were so quick to take my deposit but when I asked for a refund I was told that I won’t be getting my money back regardless if I’m not buying a car from them. Not only are they refusing to refund my money, they’re accusing me of lying about my family situation. I would never do business with scummy people like this.

1.0

BUYER BEWARE!

BUYER BEWARE!!!! I put a deposit at this dealership back in June to be put on a waiting list for a car (Corolla). A few months go by I still don’t have a car or even an ETA, in addition to that my wife and I learned that our family is growing and that car we thought we wanted is no longer going to be practical and won’t fit our family so I reached out to the dealership to cancel the deal as I can’t use that car anymore. They were so quick to take my deposit but when I asked for a refund I was told that I won’t be getting my money back regardless if I’m not buying a car from them. Not only are they refusing to refund my money, they’re accusing me of lying about my family situation. I would never do business with scummy people like this.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

We will copy/paste from other review forums with a short additional response There were no accusations only a lack of trust built from multiple angles attempted. Either way, if the final angel is true or not, we can not pick and choose who has to abide by the agreement or not. Mr. Aziz is in the auto industry and feels as though a "professional courtesy" should remove him from the agreement. Copy paste to follow- We are upfront, transparent and honest about our refund policy. Mr. Aziz was told prior to giving the deposit. Mr. Aziz signed two documents that do not have fine print. One of which is three short paragraphs, and its sole purpose is to disclose the current wait times for the specific vehicle as well as the refundability of the deposit. If the customer does not agree to these two documents, they do not go on the waitlist. Either way we must adhere to the deposit policy as we cannot pick to refund one customer over another. Doing so can bring serious allegations as to why. Mr. Aziz's 'family growing' is touching and as a act of good faith we offered to reduce the size of his deposit to an in-state (he lives several states away) amount (half). He would not agree. This is a case of I am okay with your policy until I am not okay with your policy. That isn't fair to the other folks on the waitlist. The growing family reason is a fair reason to ask to be let out of the agreement, but the policy isn't non-refundable until your needs change, or you come up with a good one. This was also one of many reasons that came up from Mr. Aziz. Each proven not true until we arrived at the gowning family excuse. Mr. Aziz left the circle of trust during these attempts. Deposits are non-refundable because you can cause longer wait times for the folks behind you on the list. If we work on your file for months that means we are not working on the folks behind you. If we spend this time and you change your mind, you have effectively made the folks behind you wait longer. That isn't fair to anyone, therefore you must have a financial commitment to enter the waitlist. This is just one of the many reasons.

Consumer response

This isn’t legal. You can’t hold my money if I’m not buying a car from you. You choose not believe my circumstances and that’s fine me because I don’t care about that. What I care about is my money and I want my money back. I can understand take my money because you went and ordered me a car and I then changed my mind. Your way of doing business is so unethical and wrong but I’m sure you know that already. I in fact am in the business but guess what?! I’ve never in my career kept anyone’s money if they’re not buying a product or a service from me.

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5.0

My wife and I recently spent a couple of hours with Dave

My wife and I recently spent a couple of hours with Dave D as he explained in detail the options of the 2024 Highlander and Grand Highlander Hybrids and the current lack of available models. We greatly appreciated his honest approach and his deep knowledge of the vehicles. We ultimately purchased a Telluride since it was available now, but we would have purchased a Highlander Hybrid from Dave if one was available with the right specs. Appreciated his knowledge and his low pressure style.

5.0

My wife and I recently spent a couple of hours with Dave

My wife and I recently spent a couple of hours with Dave D as he explained in detail the options of the 2024 Highlander and Grand Highlander Hybrids and the current lack of available models. We greatly appreciated his honest approach and his deep knowledge of the vehicles. We ultimately purchased a Telluride since it was available now, but we would have purchased a Highlander Hybrid from Dave if one was available with the right specs. Appreciated his knowledge and his low pressure style.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for the five stars. We understand your decision to purchase from another manufacturer. Not everyone has the time to wait months for their new vehicle. We hope to see you on the next one!

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5.0

Mike has done it again!

Mike has done it again! Smooth transactions from the phone call, to going in, to paperwork. This time around, he helped my 23 year old daughter get situated. Smooth, kind, no nonsense. So glad we came to Summit! Thank you, Mike!

5.0

Mike has done it again!

Mike has done it again! Smooth transactions from the phone call, to going in, to paperwork. This time around, he helped my 23 year old daughter get situated. Smooth, kind, no nonsense. So glad we came to Summit! Thank you, Mike!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for the five stars, we will be sure to let Mike know you appreciated his efforts!

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5.0

Outstanding job.

Outstanding job. Clean, fast and customer centered services. You always are the best host while taking great care of our cars.

5.0

Outstanding job.

Outstanding job. Clean, fast and customer centered services. You always are the best host while taking great care of our cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five stars and appreciating our efforts!

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1.0

Horrible dealership.

Horrible dealership. Management was rude and completely disrespectful. Buying a new car can be overwhelming and stressful. Before you are going to pay on something for a long time you want to be sure its exactly what you want. Dealership should understand that and want to make sure you are happy. Things seems dishonest about vehicle and we were apprehensive. Management left rude voicemail and when we texted them to ask them to please stop contacting us, they were even more rude in the response. Car we were looking at was used. Due to poor treatment by management, we went elsewhere and bought brand new 4Runner with more options.

1.0

Horrible dealership.

Horrible dealership. Management was rude and completely disrespectful. Buying a new car can be overwhelming and stressful. Before you are going to pay on something for a long time you want to be sure its exactly what you want. Dealership should understand that and want to make sure you are happy. Things seems dishonest about vehicle and we were apprehensive. Management left rude voicemail and when we texted them to ask them to please stop contacting us, they were even more rude in the response. Car we were looking at was used. Due to poor treatment by management, we went elsewhere and bought brand new 4Runner with more options.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

We do not believe this to be a true review. There is no customer by the name in the review, however some customers don't want to reveal their true name. With that being said, I rarely text sales customers that weren't referred directly to me and there certainly was never a rude text or voicemail. Though I am always reachable and put my personal cell in every email/review/voicemail there is a level of management between me and the customer . I have also never texted anyone after requesting to stop communication. Most importantly your review also states a two star on price transparency. That doubles down on the false review as we ALWAYS start with the internet advertised price. There is no slight of hand or 'oh you caught us'. The price starts at the advertised internet price every time without fail and every pre-owned vehicle is advertised on the internet. We wish you the best and if you would like to provide more detail than the vague review please let me know. Tj DiSanto General Manager 330.671.3913.

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5.0

The whole process was pleasant and pretty fast!

The whole process was pleasant and pretty fast! Bob was so helpful and accommodating. Awesome!

5.0

The whole process was pleasant and pretty fast!

The whole process was pleasant and pretty fast! Bob was so helpful and accommodating. Awesome!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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