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Summit Toyota of Akron

(1,342 reviews)
Visit Summit Toyota of Akron
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–5:00pm 7:30am–6:00pm
Saturday 9:00am–4:00pm 7:30am–5:00pm
Sunday Closed Closed
2023 consumer dealer award
View 7 awards
2023 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,342 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Summit Toyota of Akron from DealerRater.

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Excellent service

Tom Ritari is a great service advisor. He always makes that my car is given the exact service it needs. Tom goes above and beyond to keep customers satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Troubles after 4 days of owning the car

Bought a used 2011 Nissan Rogue from Summit and 4 days later, I have had the tire warning come on and now the car wont accelerate, even with the gas pedal to the floor. No warning lights at all. I somehow have to get this car 38 miles to the nearest Nissan dealer. Car came with no warranty but I was assured that all systems were checked and in excellent working order. I asked specifically since PA requires Inspection and emissions that it needs to pass. I've obviously been deceived.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Thank you!

Always a pleasure needing to get an oil change. I have yet to have an unpleasant experience in any way at Summit Toyota. Thank you again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

new truck bought

David did an awesome job getting me the vehicle that best fit my needs. He or Andrew didn't try to over sell me on anything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

A delightful experience

I just leased a 2018 Highlander LE from Summit Toyota at Akron. David Datsko was the salesman I dealt with and I must say that David went above and beyond what was expected of him in terms of customer service and overall knowledge. David got me the best deal I can get and he was patient and welcoming and took the time to explain all details. I definitely recommend Summit Toyota and especially David Datsko.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Outstanding !!

Have bought cars previously at dealership. Everyone is always helpful We were looking for Bob Watterson but he was on vacation. Jason was extremely helpful. He was a pleasure to deal with. As all the staff at Summit Toyota are always very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Best Leasing Experience

I just leased a 2018 Highlander LE from Summit Toyota at Akron. David Datsko was the salesman I dealt with and I must say that David went above and beyond what was expected of him in terms of customer service and overall knowledge. David got me the best deal I can get and he was patient and welcoming and took the time to explain all details. I definitely recommend Summit Toyota and especially David Datsko

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Jason Grieve was outstanding

When we first came into Dealership we were met by Jason, always wary of sales people, but Jason completely made our experience an enjoyable one (not usually associated with car buying). Needless to say we purchased a used vehicle and would definitely consider going back for our next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Good routine service visit

Nothing out of the ordinary, just a regular oil change, tire rotation and multi-point extension, but well done. Talked with Shannon about new Tacomas.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Extremely Helpful

John and Shannon worked very hard on helping me purchase my first new vehicle. They took the time to explain things I didn't quite understand as a new buyer, and made me feel less nervous during this big life decision. They made sure to check the two areas of concern I had for the pre-owned vehicle I was buying and had their master mechanic ensure that the part was either okay or fixed. I am extremely happy with my RAV and look forward to driving for many years to come.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.