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Service is what they do and who they are.
I brought my 2020 Jetta Type R in for its 20,000-mile service, and replacement of the overhead sunglass compartment door, whose latch had failed. The service was done quickly and professionally, and the car returned washed and ready to go. The check out/payment process was quick, and everyone was very nice and professional.
From a Nightmare to a Daydream!
Honestly, I was not prepared for what buying a car would be like in the summer of 2022. Under normal circumstances it should have been a pleasant experience through-and-through, but almost every interaction I had with a car dealer before Vyletel was somewhat of a nightmare. "Market adjustments" are just a nice way of saying "price gouging" directly to a customer's face with a smile, and that is just one example of the landscape that buyers have to navigate in the market at this time. Thank goodness that a family member recommended Vyletel Buick to me, and I wound up going with them. I purchased a 2019 Buick Encore Sport Touring through Brian Jones at this dealer, and he made the entire process seamless and quite exciting for me as a first-time buyer. Despite all of the cards stacked against us, Brian turned my nightmare scenario into an enjoyable, positive, and memorable experience. I could not be happier with both the vehicle and the service I received while working with Brian and everyone else at Vyletel Buick. I cannot thank this establishment enough for turning my car-buying experience around and what it means to me in such a time of turmoil- they have made a lifetime customer out of me, and I will be sure to recommend them to all of my friends and family that are in the market for a vehicle in the future. Thank you Vyletel Buick!
Going to recommend to everyone
Erik is the best! Very knowledgeable and all the guys are very friendly. He went over and beyond and I got my car. Thanks again
Bryan was the best. He listened to my requests and...
Bryan was the best. He listened to my requests and limitations about buying a new car. His knowledge of the cars, financing and State requirements was a confidence builder. I am very pleased with all .
Brian gave me extremely prompt responses on everything...
Brian gave me extremely prompt responses on everything over email and a couple of quick phone calls. He had all of the paperwork ready to go when I showed up and it was the easiest car buying experience I have ever had. Straightforward and competitive pricing with no tricks.
Great buying experience!!
The people you deal with here are friendly, honest and respectful to your needs when buying a car! It was very little hassle and I drove away in the car that I wanted at a payment that was fit to my budget! Thank you to Donnie and company for my 2017 Acadia!
Great customer service with Erik Simon
We purchased a pre-owned Jetta from Erik He was great to work with! Very professional and friendly. Our family member purchased a pre-owned the same day as well.
service department was awful
Horrible service department!! Made an appointment on a Monday at 1:30pm for an oil change, possibly a new battery, and to have the parking break fixed (there was a service bulletin regarding a common electronics issue). We had to call for updates, received excuses for delays, and didn't get the car back until Wednesday afternoon. Despite the now working parking brake, there was damage to the console around the parking brake button and the button itself was cracked!!! We absolutely did NOT bring the car in with those damages. The service manager was rude and aggressive, adament that they did not cause the damages and refused to take responsibility. We were left with no recourse in a he-said she-said situation so we now, after two days in their care, have a cosmetically damaged vehicle. What a terrible experience all around.
Great response for service battery replacement
I had a low battery on my 07 Corvette,called and got a same day appointment to get a new battery. Bill in the GMC Buick service garage handled the whole thing,thanks
Excellent maintenance service
Have been taking my VW cars to Vyletel for over 10 years and have always had great customer service. I mainly deal with David...great service and always keeps me up to date on repairs.