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Not Happy at all with service
I took my vehicle for a diagnostic test the 1st diagnosis was wiring going to the fuel pump module ok once they supposedly repaired that they inform me that after making that repair my vehicle still was not running right so they then sent me a 2nd diagnosis saying it's the fuel Pump Module itself ok 1mo. & 2 days in they told me my truck was ready I go to pick it up and it wouldn't start so I had to leave it there they then sent me a message saying I need a new battery and that will be 275.00 (outside of the $1,000.00) I paid them for the other "repairs" I refuse to pay because nothing was wrong with battery when I brought it for service. After waiting another 2days I finally was told I can come p/u (for a 2nd time) however not 24hrs passed and know Im at shop again for the original problem. Horrible Just Horrible
Ms. Jackson, We sincerely apologize for the repeated return visits. Older, higher-mileage vehicles can be more challenging to diagnose and often have multiple issues. We try and identify any issues on our initial diagnosis, but in some cases, we need to fix the know issues first. Your vehicle posed an additional challenge in that the issue was an intermittent failure and often operated completely normal. We have the vehicle back now and are working diligently to identify the issue. Thanks for your patience and trust.
Sales rep scott is very rude he claims he will call you...
Sales rep scott is very rude he claims he will call you back. But does not be smart dont use this dealership
We read and reply to every review we receive and apologize for your experience. Absent being able to know your name, it makes it hard for us to follow up and provide direct coaching to Scott and our team. If you'd consider calling our General Sales Manager, Sam Vitale at (313) 531-7100 x193, we would genuinely appreciate hearing from you, first hand, about your experience. Thanks in advance for your time and consideration in allowing us to talk.
My experience was with the body shop. They were...
My experience was with the body shop. They were particulary courteous both over the phone as well as in person.
Thank you so kindly for your review and rating! Our Body Shop team genuinely appreciates your kind feedback and we so very much value the trust you put in us. Stay well, and again, our thanks!
Service attendance was very rude! Misplace my car keys,...
Service attendance was very rude! Misplace my car keys, and didn't treat me as a value customer. No receipt is a sign of confusion..I paid $320 for my services to my vehicle and they held me up looking for my keys..and I didn't receive my receipt....2 thumbs down! I tried to give them another chance with the comeback coupons but I was very disappointed with the service attendance.
We apologize, truly. Both of our Service Managers also attempted to express our apologies for the delay in getting your keys. We have a computerized key-security system for all of our customer keys to assure they are kept safe and have a method of tracking. Unfortunately due to human error, there was a typo that didn't allow us to quickly identify your keys. We apologize and are working to assure there no similar issues with others going forward. Again, our apologies.
thank you for responding and clarification on this situation.
The buying process was straightforward and Darcy did a...
The buying process was straightforward and Darcy did a great job for us. I was very pleased with the experience.
We can't thank you enough for your kind review and recommendation. Darcy Johnson, and our entire Matick Team, take the trust you put in us seriously and hope to continue to serve you in the future. Enjoy your vehicle, and again, our thanks. Happy Holidays!
DO NOT TRUST their service representatives. I drop my...
DO NOT TRUST their service representatives. I drop my vehicle off for a recall and was told verbally that I should pick the vehicle up the next morning, even though on my service slip it indicated that car could have been picked up at the end of the drop off day. Service representative stated to just ignore that since it it never correct. When I arrived in the morning, after trying to call and not receiving an answer, I found that nothing had been done on the vehicle and now it is supposed to be ready at the end of today. I'm not holding onto to hope that the service will be completed. Service representative and manager both held to their side of the story, so I am now afraid that they won't actually complete the recall properly in retaliation