Reviews
Write a reviewvery good service kind courteous just what i was looking
very good service kind courteous just what i was looking for a 2020 chevy silverado
Thanks so very much for your trust and this thoughtful review. We're thrilled we could get you the Silverado you were looking for with a great experience and price. Whenever you need us, our team is here to help. Stay well!
due for tire rotation is it free
Purchased a new 2023 Corvette from Matick and the entire
Purchased a new 2023 Corvette from Matick and the entire experience was excellent. Salesman Scott Trocker went above and beyond all expectations. He was extremely well prepared and answered all my questions accurately. No BS from Scott or the Matick staff. This was by far the best car buying experience I've ever had.
Thanks so very much for your kind review and the trust you put in our team with the purchase of your new Corvette. We can't thank you enough.
You are welcome. You deserve it.
Dealer posted CAMARO for sale on website and turns out
Dealer posted CAMARO for sale on website and turns out the vehicle had a deal pending They then offered another vehicle not on their website which was $15K higher Most dealers say whether the vehicle listed says if there is a deal pending
We apologize that you found a vehicle listed online that was already spoken for. We can understand your frustration. Often times these vehicles are pushed to our website directly from Chevrolet, regardless of if they are spoken for or not, and we recognize the issue it causes. We are working to find a way to prevent sold vehicles from appearing on our site and others as quickly as possible and again, apologize for the confusion. We wish you the best of luck in your search.
Matick Chevrolet advertised a new CAMARO on their website
Matick Chevrolet advertised a new CAMARO on their website but had already been spoken for. Ghost cars👎
We apologize that you found a vehicle listed online that was already spoken for. We can understand your frustration. Often times these vehicles are pushed to our website directly from Chevrolet, regardless of if they are spoken for or not, and we recognize the issue it causes. We are working to find a way to prevent sold vehicles from appearing on our site and others as quickly as possible and again, apologize for the confusion. We wish you the best of luck in your search.
“ We are working to find a way to prevent sold vehicles from appearing on our site and others as quickly as possible” Sounds bait and switch , but just leaves a potential customer with doubt in your business Other dealers say sale pending or similar verbage
Always good, fast service.
Always good, fast service. Courteous and professional let me know right away if additional service is needed.
We genuinely appreciate your kind 5-star review and feedback! On behalf of Demetrius and our entire Matick Service Team, please know how much your trust means to all of us. Whenever you need us, we'll be ready to assist. Stay well.
Not consistent or truthful.
Not consistent or truthful. I am never told the same thing twice when I take my car in for an oil change. On visit I need brakes, I ask pads or both pads and rotors and I was told both. I was confused because I didn’t have and issues that would lease me to believe I needed brakes. I asked about a squeaky sound in the back on driver said and that was never addressed. Months went by and never said anything else to me about the brakes. I took my car somewhere else and was told I didn’t need rotors but wouldn’t hurt to change the break pads. I went to a different Chevy dealership for an oil change and was told I was going to need tires in the future but I was good right now. That was the only time I went to another dealer but they also didn’t say I needed breaks. I came back to Matick and got a good report and I asked the person assisting me Tauren was he sure my tires were in good condition because the paperwork had all checked off green and he said that is what the technician said. I said ok because another deal told me I would need new tires soon. Had to take my car back the next day or 2 and was told I needed to new tires. My car was shaking and steering wheel shaking so hard I had to really hold it and this would happen whether I accelerated or didn’t. So how did I have good tires a day or two ago but now I need two new tires that cost me about $500 Told Tauren I needed a to be compensated for my inconvenience and he gave me only 20% I believe. I bought my car from Matick and have only had my car serviced at Matick except that one time. I am not sure I am going to continue to bring my business to Matick. This visit I was told I needed a flat tire repair and a filter replaced, I don’t believe anything that is told to me anymore. I agree to the work but I should feel like I am being told the truth and not being looked at as a dollar sign. Left this time and car is making a squeaky sound the whole time when I am driving, stopping, turning…wasn’t do that before this appointment. Couldn’t take the car back because I had and appointment for the car to be dropped off at Matick collision shop to get work done.
We take all comments, concerns, and feedback seriously and would like to directly speak with you about your review. It was our understanding that issues were to be addressed when you visited our Body Shop, and our team was awaiting that to occur. If there was a miscommunication we want to rectify that immediately. Truly, your business is valued and we'd like to discuss with you one-on-one what occurred. Please reach out to our Service Manager, Mike Bertucci, at (313) 531-7100 so we can try to make this right. Thanks in advance for your time and consideration in reaching out to us.
Fast, courteous, professional.
Fast, courteous, professional. I wanted an SUV with 3.6L, AWD, and Dark color (Black, Blue, Burgundy) had within days of starting process. They also swapped my wheel locks from my old vehicle. Thanks John
John, thank you for your incredibly kind review and recommendation. Our team takes great pride in the care we provide and we're thrilled we were able to get you what you wanted, quickly. Whenever your vehicle needs anything, we'll be here to help. Stay well!
Great experience, great dealer, great sales team!
Great experience, great dealer, great sales team! I purchased my Equinox there and I recommend it!
We genuinely appreciate your kind review and the trust you put in our team. We hope you love your new Equinox!
Always do an excellent job.
Always do an excellent job. Glad they care about their customers. Great job Chevy Matick.
Thank you so much for your kind 5-star review and feedback. It means so much to our entire team. Happy New Year and we hope to see you again in 2023 when the time is right.
Customer
Pleasant job well done. Always bring my vehicles here love the service..
Thank you so kindly for your 5-star review and feedback. We genuinely appreciate your rating and hope to serve you again when the time is right. Happy New Year!