George Matick Chevrolet

Mr. Vincent, We are truly sorry for the frustration that you are clearly experiencing, but in fairness, we at Matick went above and beyond in our ef...forts to correct the problems that your vehicle had. First and foremost, this vehicle was purchased in February of 2019 and was sold "As-Is", which is how we categorize these lower-priced, higher-mileage and older-model vehicles. We do this to make sure that every guest knows what they are buying and the risks assumed by doing so and encourage our guests to take vehicles to a third-party mechanic if they wish. In addition to that, we provide multiple levels of discussion and documentation to advise our guests of the risks in purchasing these vehicles. We require the signature of our guests to insure and to verify that all of these risks have been effectively communicated and understood by the purchaser. We have that on file if you would like to review it. That being said, because of the early failure that the vehicle experienced, we at Matick, stepped up and replaced the failed engine at no charge to you. As any technician would tell you, it is commonplace to swap over any non-defective parts from the failed engine and install them on the new engine. Unfortunately, a couple of those parts failed as well and once again, Matick stepped up and covered those costs. Again, we do sympathize with the frustrations that you have experienced but feel we have done more than our fair share. Thank you for your post.

We read and reply to every online review. We appreciate your candid feedback about your experience and sincerely apologize on behalf of our nearly 17...0 team members. There's no excuse for not being greeted or feeling welcome, period. Your review will be shared with our entire team as a reminder as to the importance of the basic hello with a smile that is otherwise always our norm.

Mr. Davis, thank you for your incredibly kind review and feedback about your experience with Scott Trocker and our Matick Chevrolet team. We hope you... love your new Corvette!

Ron, we sincerely apologize about the phone issue during your call. There would be absolutely no reason for us to ever hang up on a guest and can onl...y think there must have been some technical problem or a bad connection. That said, we truly apologize.

Tom, thanks so very much for your kind review and recommendation. We truly believe in making the experiencing of buying a new car easy, informative a...nd fast. We look forward to serving you again in the future.

Asstarte, we absolutely sympathize with your circumstances and apologize that you had an issue with the remotes that came with the vehicle you purchas...ed. That said, as we had discussed in detail when you purchased the vehicle, this vehicle was an As-Is vehicle that was set to be wholesaled. We gave you every opportunity up front to take this vehicle to a third party mechanic to be inspected. Before any paperwork was signed we made sure you signed off on having the opportunity to do so and understood the risks associated with an as-is car. We apologize for any misunderstanding as to the condition of the vehicle you purchased.

Mr. Bond, thank you for your kind review and feedback about our communication process and use of video. We believe that offering actual video walk ar...ounds of vehicles, and introductions to our team, make a great difference in experience for our guests. Even though we couldn't earn your business this time around, we genuinely appreciate you sharing your feedback with us.. and others.

We appreciate your candid feedback. Absent a name to go with your review it makes it hard for us to track back what might have occurred or how we cou...ld have directly improved with the team member(s) associated with your transaction. We value our guests time, period. We would like to speak with you about what occurred to assure we don't repeat the issue. Please reach out to General Sales Manager Sam Vitale at (313) 354-8208. We truly would appreciate speaking with you as this type of time is not our norm.

Carl, thank you for your feedback. Carfax isn't always able to catch everything in the history of vehicle. With every vehicle we sell and inspect we... do our very best to assure our vehicles are in a good condition and ready for their next owner. Our vehicles are priced based on condition and history. With this particular vehicle you mentioned we'll re-evaluate and inspect it to assure it is ready for sale. Nonetheless there is nothing more important to us than the satisfaction and safety of our guests.

Mr. Mintz, We certainly understand the frustration you are feeling and expressing. It is never a good situation to have another issue in such a short... time frame after a recent visit. However, in this case, the thermostat repair we performed was not because it was leaking, but for an electrical open that caused the check engine light to illuminate. We made no repairs and /or diagnosis performed for any fluid leaks during your most recent visit. That said, we also didn't bring this radiator issue to your attention, which should have been caught as a part of our multi-point inspection process. For that oversight, we apologize. We would like to make this right if possible. To that end, our Manager will contact you to discuss this matter.