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Be sure you know what you are buying!
I would caution interested buyers to thoroughly inspect every vehicle before sale. I will reserve too much judgement in this review, out of concern for Matick's reputation (I haven't worked with them yet to make things right regarding my concerns - waiting for an email back from the salesman now). Just want to share that I have been extremely surprised with a vehicle I purchased only 1 month ago. Undisclosed damages and defects galore - none apparently covered by factory warranty despite the car having under 10k miles and being only 1 year old. I also found actual moldy food and garbage inside the vehicle several days after purchase. They did re-detail the car to help with mold removal and odor, but now I have uncovered other, more severe issues I am still awaiting a dealer response on. Staff were very friendly, but there shouldn't be so many issues with a near-new vehicle, and I am not sure I will return to purchase other cars after this experience. I feel they were either not thorough with the inspection, or not honest with the customer, which are both problematic as a consumer. Hopefully I can return with a better review shortly.
Ms. Heitsch, we read and reply to every guest review and truly want to make each guest experience unique, positive, and fun. We've been in touch asking you to bring the vehicle in for the inspection. Please reach out to Jeff Frizzell our Pre-Owned Vehicle Manager at (313) 531-7100 or via our attempts to reach you. We want to help.
Great customer service
We are almost a 4 hour drive away. 2 times they had the SUV we were looking for. Both times they worked overtime to answer our questions, and make sure the SUV would be what we needed. Due to no fault of their own, we are unable to purchase either SUV. The Sales staff was more concerned with treating us right, than trying to sell us a car. I was really impressed with them and would recommend them.
Ken, thank you so very much for your kind review despite being able to actually get you a vehicle. We are sincerely appreciative of the consideration, especially from so far away. Please know how very much your rating means to our entire team. Stay well!
This is our 8 vehicle from Matick. Each tome has been met with excellent customer service and salesmen. They work very diligently to find the right car for the right price. Our current salesman was Mike. He spent his time searching to meet my request for the money I had in mind.
Mr. Love, thank you for your kind review and your continued loyalty. We take that seriously and are so thankful for the trust you put in our team. Whenever you need anything, know our team is ready to assist. Thanks again.
be very careful of this place we thought going to a big name dealership we wouldn't get screwed but we were so wrong not only did the vehicle have problems that we had to pay to fix but after going back a second time to get the vehicle looked at again the technician tells us he knew we had an oil leak some where because he could smell yet he never told us about it :(
We 100% value feedback, and critique, from our guests. We simply don't have enough information to properly and/or accurately respond to your post. Please feel free to contact our Service Manager or Fixed Operations Manager at 313-531-7100. We would welcome the opportunity to discuss the matter with you and see if we can come up with an amicable resolution. Thanks in advance, we'd really appreciate the time to speak with you.
Very friendly and knowledgeable, the process with quick and efficient. I would highly recommend them.
Mr. Grieb, thank you for your rating and review. We genuinely appreciate your feedback and the trust you put in us. Whenever you need anything, our team of nearly 150 dedicated professionals is here to help. Stay well!
Dishonest service dept.
Well, Well. I was told that I needed a new heater core for my vehicle because I did not have heat. Also to my surprise the service advisor Mark said I must have put some type of blocker in my car prior to visiting their service dept. They only wanted to charge me a little over $700.00 “very cheap for a dealership”. I took my care to Precision Tune in Royal Oak they performed a pressure test and told me I should have my system flush. Problem solved and it only cost $255.63. Beware of this place....
The comments that you are making in this post were much more flagrant, disrespectful, offensive, and disruptive to our operations in person this past week. In an effort to diffuse the situation and to have you exit peacefully, we waived the inspection fees and advised you that we would provide you a copy of the final invoice once it was completed. We do not have an email address on file for Ms. Price, so we have mailed a physical copy to the address we have attached to her file. It should be noted, that we have no idea how, when, or where the coolant stop leak was put into the vehicle. All we know is that it is there now, we didn’t install it and we haven’t seen, diagnosed, or made any repairs to your vehicle since your last visit on December 13, 2019. The complaint at that time was “ Coolant smell inside the vehicle”. We were unable to verify the concern and did not attempt any repairs at that time. The complaint this past week was “ no heat, blower motor not working and doesn’t seem to work unless on high speed”. We 100% respect our guests and want nothing more than to provide an excellent customer experience each and every time. Obviously, we were unable to do that in this instance. Thank you for your post.
Dishonesty at the highest level
This is by far the worst dealership I’ve ever did business with. I purchased a 2008 Buick LaCrosse from these scam artist in Oct 2018. And in doing so I purchased a 3 year 45000 mile service contract. In December of 2019. I took my vehicle there for service, due to the heat not working with the engine light on. Well they didn’t find anything wrong with the car. Now it’s feb 2021 and again I took the same vehicle back with the same issue. Now they are telling me the heater core is clogged with stop leak. I have basically a bumper to bumper warranty why and the xxxx would I perform any maintenance on this vehicle? I called the service contract provider and told them their lying. They told me if they can show them a picture of the core unplugged they will honor it. I then said, why would you do business with a fraudulent company. So I went to matick Chevrolet and tried to get a clear understanding and the service advisor Mark was xxxxx of course. I then told him give me my car back now. Afterwards I asked for the computerized statement stating what’s wrong with my vehicle. He first gave me a (2) pieces of paper with hand writing on it. I then asked for the computerized statement and let me know how much it cost me for the mechanic inspecting my vehicle. He tells me “We don’t want your money”. I said, don’t you want to get paid for your services, we don’t need your money. Please do not get scammed by these idiots. They now do free estimates on vehicles. What shop does that?
The comments that you are making in this post were much more flagrant, disrespectful, offensive, and disruptive to our operations in person this week. In an effort to diffuse the situation and to have you exit peacefully, we waived the inspection fees and advised you that we would provide you a copy of the final invoice once it was completed. We do not have an email address on file for Ms. Price, so we have mailed a physical copy to the address we have attached to her file. It should be noted, that we have no idea how, when, or where the coolant stop leak was put into the vehicle. All we know is that it is there now, we didn’t install it and we haven’t seen, diagnosed, or made any repairs to your vehicle since your last visit on December 13, 2019. The complaint at that time was “ Coolant smell inside the vehicle”. We were unable to verify the concern and did not attempt any repairs at that time. The complaint yesterday was “ no heat, blower motor not working and doesn’t seem to work unless on high speed”. We 100% respect our guests and want nothing more than to provide an excellent customer experience each and every time. Obviously, we were unable to do that in this instance. Thank you for your post.
GREAT!!! OUR EXPERIENCE WAS EXCELLENT. WE HAD A GOOD SALES PERSON AND A GOOD FINANCIAL PERSON. IT WAS TRULY ASMOOTH PROCESS , HASSLE FREE.
Patrice, thank you for your kind review and recommendation! We genuinely appreciate the trust you put in us and hope to serve you again when the time is right. Stay well!
2012 Ford Fusion
Facility was beautiful, but the car had many ailments. The car had brake issues, part of the door was dangling, rusty interior, alignment issues, the whole shabang. The salesman wasn’t all that nice either.
Jalen, we value feedback from all of our guests. We'd like to speak with you personally about your visit to understand who you spoke to and the experience you had. Please consider reaching out to our General Manager, Sam Vitale at (313) 531-7100.
Never going back. They don't care.
Been a while, but it's still true. Bought a used Jetta. It got as far as my driveway and died. After 2 hours getting bounced around on the phone while my daughter cried, they finally said they'd fix it. The car I paid them thousands for needed a new engine. That took more than 2 weeks. 5 days later, it died again. They told me that I can't expect a car to actually run when I buy it from Matick. Another couple hours on the phone (while my daughter cried) and they relented again. This time it was various worn-out parts connected to the engine, which they reused from the old one, and the used-up plugs from the junkyard engine they used the first time. This also took over 2 weeks. It very shortly died again. Phone for hours again, daughter crying, begging, arguments, threats, they finally gave in again. THIS time, they couldn't even figure it out. They kept the car for THREE weeks this time, then they said come get it, we don't know how to fix it. When I got there, no one even knew where the car was. The one in charge sent it to an outside shop and didn't bother telling anyone. The new place had it running in a day and a half, proving that Matick mechanics aren't worth crap. We've given up on this xxxxshow. The car has gone to a real mechanic 4 more times. I've shelled out about 2 grand, and I still need to disconnect the battery when it's parked or it'll die The only positive in this was the rental car office. ONE person managed to put forth some customer service effort, and that's because they only had to fill in a few boxes and hand me the keys. Needless to say, I'm not going back. Needless to say, George Matick doesn't give a xxxx.
Mr. Vincent, We are truly sorry for the frustration that you are clearly experiencing, but in fairness, we at Matick went above and beyond in our efforts to correct the problems that your vehicle had. First and foremost, this vehicle was purchased in February of 2019 and was sold "As-Is", which is how we categorize these lower-priced, higher-mileage and older-model vehicles. We do this to make sure that every guest knows what they are buying and the risks assumed by doing so and encourage our guests to take vehicles to a third-party mechanic if they wish. In addition to that, we provide multiple levels of discussion and documentation to advise our guests of the risks in purchasing these vehicles. We require the signature of our guests to insure and to verify that all of these risks have been effectively communicated and understood by the purchaser. We have that on file if you would like to review it. That being said, because of the early failure that the vehicle experienced, we at Matick, stepped up and replaced the failed engine at no charge to you. As any technician would tell you, it is commonplace to swap over any non-defective parts from the failed engine and install them on the new engine. Unfortunately, a couple of those parts failed as well and once again, Matick stepped up and covered those costs. Again, we do sympathize with the frustrations that you have experienced but feel we have done more than our fair share. Thank you for your post.