George Matick Chevrolet

We understand your frustration and are sorry to hear that your experience left you feeling dissatisfied. We want to assure you, and anyone reading this, that our team made every effort to support you during and after your vehicle repair. In November, we completed significant transmission repairs on your vehicle and, after an issue arose shortly after, promptly replaced the transmission. We also personally delivered your vehicle to your home in Ypsilanti at your request, as a courtesy, when you indicated you were unable to retrieve it. At that time, you confirmed that you were handling all further concerns directly with GM. Since then, we’ve responded to GM inquiries and documented all communications. If you believe there is a new repair issue with the vehicle itself, we are of course willing to review that under normal service procedures. Otherwise, any further concerns related to timing, policy, or warranty coverage are best directed to GM, as previously discussed. — The Matick Chevrolet Team

We understand your frustration and are sorry to hear that your experience left you feeling dissatisfied. We want to assure you, and anyone reading this, that our team made every effort to support you during and after your vehicle repair. In November, we completed significant transmission repairs on your vehicle and, after an issue arose shortly after, promptly replaced the transmission. We also personally delivered your vehicle to your home in Ypsilanti at your request, as a courtesy, when you indicated you were unable to retrieve it. At that time, you confirmed that you were handling all further concerns directly with GM. Since then, we’ve responded to GM inquiries and documented all communications. If you believe there is a new repair issue with the vehicle itself, we are of course willing to review that under normal service procedures. Otherwise, any further concerns related to timing, policy, or warranty coverage are best directed to GM, as previously discussed. — The Matick Chevrolet Team

This information should help. Please see below. Thank you. NHTSA ID Number: 11664722

Thanks so much for your very thoughtful review about your purchase experience. On behalf of Shelby, Stephanie and all of our Matick Chevrolet team please know how very much your trust means to all of us.

We’re truly sorry to hear about your experience and can understand how frustrating this situation must be. While mechanical issues can sometimes arise unexpectedly, especially with pre-owned vehicles, they’re never a reflection of the care or effort of our team, and we take concerns like yours seriously. We’re already looking into what happened and will continue working to make this right. We appreciate you acknowledging that our team was friendly and that a loaner vehicle was provided during your visit. That said, we know that’s not enough when you’re feeling let down by the vehicle itself. Please know that we’re committed to standing behind what we sell and doing everything we can to help resolve this fairly.

Thank you so much for being such a loyal customer and for taking the time to share your experience! We’re thrilled to hear that our service continues to meet your expectations, and we truly appreciate your trust in our dealership over the years. If there’s ever anything more we can do to make your visits even better, just let us know. We look forward to helping you with your next vehicle and continuing to provide you with fast, professional service. Thank you for choosing us!

Mr. Hellen, thanks so much for your very thoughtful review and recommendation. It was truly our pleasure to work with you. Safe travels and happy driving!

Wow — thank you so much for taking the time to share this incredible review! It truly means the world to us to hear how much you’ve enjoyed your experiences with our team over the years. John Shebat is everything you described and more — we feel so lucky to have him representing Matick and building real relationships with customers like you. It’s always our goal to make car buying and leasing feel personal, easy, and maybe even a little fun — and hearing that your family feels like part of ours is the ultimate compliment. We can’t wait to be here for you (and your kids!) when the time comes for their first cars. Thanks again for your loyalty and trust — it never goes unnoticed or unappreciated!

Thanks so very much for your thoughtful review and recommendation. It means so very much to our entire team, Shane especially. Whenever you need us, we'll be here to help.

Mr. Harvey, thank you for your thoughtful review and recommendation. We're so very glad that your Chevy products have treated you so well.

Niki, thank you so much for your very kind review and recommendation. We truly cannot thank you enough for sharing your thoughts with us, and others. We hope to see you and serve you again in the future, whenever the time is right. Stay well and happy driving!