Progressive Chevrolet

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3.4
(1,024 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Service Sales
Monday 7:30am–7:00pm 9:00am–8:00pm
Tuesday 7:30am–5:30pm 9:00am–8:00pm
Wednesday 7:30am–5:30pm 9:00am–6:00pm
Thursday 7:30am–5:30pm 9:00am–8:00pm
Friday 7:30am–5:30pm 9:00am–6:00pm
Saturday 7:30am–12:00pm 9:00am–5:00pm
Sunday Closed 12:00pm–4:00pm
New (330) 236-0320 (330) 236-0320
Used (330) 236-4308 (330) 236-4308
Service (330) 236-4364 (330) 236-4364

Inventory

See all 175 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since April 2023.
Progressive Auto Group is a 4th generation family owned dealership that has been part of the community for over 75 years.

Located in Massillon OH we treat the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Service center

Phone number (330) 236-4364

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
7:30am–12:00pm
Sunday
Closed

Reviews

3.4
(1,024 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Tell you they can work a deal on car drive over 3 hours

Tell you they can work a deal on car drive over 3 hours to dealership only have them tell you that there no way to work any deals out I asked them servaral times on the phone Mickey said they have a lady that would work things out asked for her only to be told she's not there at that dealership she was working at another location they lie about what they can do won't be back there to ever do any deals they could be straight forward said they couldn't do anything instead drive over 3 hours to say nothing they can do xxxx poor service if you ask me rather deal with honest people not much of crooks

Dealer response

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. The Progressive Chevrolet Team

5.0

Very Pleased!

Went in to purchase a car today and wasn't sure how things would turn out but it went amazingly well! I was please with everyone because even though they all were not dealing with us directly, they were very friendly! Kim H was nothing short of amazing! And was really cool how Brian came over and introduce himself and how funny he was. I really felt comfortable and pleased! Thanks!

Dealer response

Thank you for taking the time to submit this awesome feedback. Hearing that you received excellent service from one of our sales team members is always encouraging and reassures us of our commitment to our customers. We hope that you enjoy the new <CAR MODEL> and we look forward to doing business with you again in the future. The Progressive Chevrolet Team

1.0

Service

Every time I come to dealership I’m there for 1 1/2 - 2 hours even just for an oil change, then if any issues they come in after over an hour to tell me and then want me to wait longer to fix issue. Was told last visit that front brakes needed to be redone after just having them done there because they were grinding and squealing so I made another appointment to get them redone and after waiting an hour was told that it was the back now not the front but 2 weeks ago after bringing it in was told it was the front and they would fix them again because they were under warranty - service rep was nice and friendly but service seems slow and un reliable to tell me 1 thing and 2 weeks later tell me something else

Dealer response

Nikki, thank you for sharing your experience with us. Here at Progressive Chevrolet, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. The Progressive Chevrolet Team

5.0

Sales Staff is Great

Sarah is Awesome! In and out as fast as possible. Process seemed very efficient. Thanks to everyone at the Dealership. Great job with the finance department also!

Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. The Progressive Chevrolet Team

1.0

False advertising

My wife went in looking for a used vehicle. She was told she would receive a gift card as well as a credit report for her visit. After failing to come to terms she left without a gift card or a credit report. It's not about the promised items, it's just that they weren't even offered after being promised. Her credit was never even ran to see where rates would fall and a payment that was offered was way out of the park. The car was nice and the dealership was as well. It just seemed they weren't willing to make a sale. She was also given a poor excuse on what KBB trade in would be. We did our research going in knowing what here trade would be and it seemed that they were trying to low ball here on that.

Dealer response

Mike, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Progressive Chevrolet does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. The Progressive Chevrolet Team

5.0

My salesman Steven Kappler was amazing.

My salesman Steven Kappler was amazing. He made my experience very positive. He explained every detail of the car and sales process. Probably the best experience I have ever had buying a car. The sales manager was handy and worked with me to get a deal done at the price point I wanted to be at.

Dealer response

Joel, Steven is pleased to learn that you enjoyed your car buying experience with us. We look forward to servicing your vehicle soon. The Progressive Chevrolet Team

5.0

Progressive Chevrolet!!

Whenever we are considering a new vehicle, we head to progressive chevrolet in Massillon.Jim jackson and Jim Hall are really easy guys to deal with! Also there is not any high pressure sales tactics & the dealership is always spotless! We will always head to Progressive Chevrolet when we need a vehicle.

Dealer response

Debby, we appreciate your review and are glad to hear that you had such a wonderful experience with us. We look forward to working with you again! The Progressive Chevrolet Team

5.0

Purchasing a new car was seamless and stress free.

I am very pleased with my experience at Progressive. The transaction went so easily and stress free. I would highly recommend Joshua Henderson. He is truly a Solution Provider.

Dealer response

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. The Progressive Chevrolet Team

5.0

Superior Service & Buying Experience

Great service. Courteous and helpful staff. Always on schedule with no long waits on service appointments. This dealership is far superior to others I have gone to in past. I purchased a certified pre-owned vehicle here and love it.

Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so courteous and helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! The Progressive Chevrolet Team

5.0

ghetrick@willburt.com

It was a great experience. I enjoy the service and the people at Progressive Chevrolet. I have been going there for the last 28 years. I would recommend them to anyone looking.

Dealer response

Glen, thank you for your loyalty to our dealership and for taking the time to write this review! The Progressive Chevrolet Team

See all 1,024 reviews