Progressive Chevrolet

3.3
(1,040 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 7:30am–12:00pm
Sunday 12:00pm–4:00pm Closed
2018 consumer dealer award View 4 awards
2016 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

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New (330) 236-0320 (330) 236-0320
Used (330) 236-4308 (330) 236-4308
Service (330) 236-4364 (330) 236-4364

Inventory

See all 236 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since April 2023.
Progressive Auto Group is a 4th generation family owned dealership that has been part of the community for over 75 years.

Located in Massillon OH we treat the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Service center

Phone number (330) 236-4364

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
7:30am–12:00pm
Sunday
Closed

Reviews

3.3
(1,040 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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4.0

dealer ship set up appointment quickly and repaired my

dealer ship set up appointment quickly and repaired my yukon the next day. i am happy with their service.

4.0

dealer ship set up appointment quickly and repaired my

dealer ship set up appointment quickly and repaired my yukon the next day. i am happy with their service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. The Progressive Chevrolet Team

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4.0

We were happy with Progressive Dealership.

We were happy with Progressive Dealership. Salesman was great. Love our new ride!!!Thanks for all your help Jim Hall!

4.0

We were happy with Progressive Dealership.

We were happy with Progressive Dealership. Salesman was great. Love our new ride!!!Thanks for all your help Jim Hall!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! The Progressive Chevrolet Team

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5.0

I am very happy with the Progressive Dealership.

I am very happy with the Progressive Dealership. The people are very good people to work with. I have been loyal to them for 25 years and I have no reason to leave there.

5.0

I am very happy with the Progressive Dealership.

I am very happy with the Progressive Dealership. The people are very good people to work with. I have been loyal to them for 25 years and I have no reason to leave there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. The Progressive Chevrolet Team

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2.0

Nice pp,l Bad advertise, never again I won't go there

Nice pp,l Bad advertise, never again I won't go there again make stressful to buy car.

2.0

Nice pp,l Bad advertise, never again I won't go there

Nice pp,l Bad advertise, never again I won't go there again make stressful to buy car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Customer satisfaction is one of our main priorities, and we appreciate your feedback. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff can do to fix your experience, please do not hesitate to reach out to us directly. The Progressive Chevrolet Team

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1.0

1. falsely advertised what options were on the truck i

1. falsely advertised what options were on the truck i wanted to buy 2.once we agreed on a price, initial paperwork did not reflect the price agreed 3. salesman set an appointment to pick up the truck, salesman was not there at the time he set 4. I was told to bring a check to close the deal, but would not accept my personal check. Never told what type then needed. I cancelled the purchase

1.0

1. falsely advertised what options were on the truck i

1. falsely advertised what options were on the truck i wanted to buy 2.once we agreed on a price, initial paperwork did not reflect the price agreed 3. salesman set an appointment to pick up the truck, salesman was not there at the time he set 4. I was told to bring a check to close the deal, but would not accept my personal check. Never told what type then needed. I cancelled the purchase

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. Here at Progressive Chevrolet, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth. The Progressive Chevrolet Team

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1.0

Failed to repair

Brought in 2000 Cadillac escalade for a loss of power and acceleration during highway use, diagnosis was cap and rotor, which was replaced,was told that after test driving the problem was fixed. Upon driving home from the service the same loss of power and stumbling reappears. I let the service rep know that the problem was not fixed.Was told to bring the vehicle back so they can diagnose the problem once more . The newest diagnosis is a complete fuel injection replacement at a cost of 2200 dollars.I was once again charged a new diagnostic fee, so far it has cost 560 dollars and still the vehicle is not fixed. When I asked for a credit on the previous diagnosis fee , I was told it could not be done, but they would work with me when latest diagnosis was brought in for repair. Lost me as customer...

1.0

Failed to repair

Brought in 2000 Cadillac escalade for a loss of power and acceleration during highway use, diagnosis was cap and rotor, which was replaced,was told that after test driving the problem was fixed. Upon driving home from the service the same loss of power and stumbling reappears. I let the service rep know that the problem was not fixed.Was told to bring the vehicle back so they can diagnose the problem once more . The newest diagnosis is a complete fuel injection replacement at a cost of 2200 dollars.I was once again charged a new diagnostic fee, so far it has cost 560 dollars and still the vehicle is not fixed. When I asked for a credit on the previous diagnosis fee , I was told it could not be done, but they would work with me when latest diagnosis was brought in for repair. Lost me as customer...

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience in more detail. The Progressive Chevrolet Team

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5.0

This dealership has a wide range of vehicles and a very

This dealership has a wide range of vehicles and a very accommodating staff. They will do their best to get you in the right vehicle with the right payment plan.

5.0

This dealership has a wide range of vehicles and a very

This dealership has a wide range of vehicles and a very accommodating staff. They will do their best to get you in the right vehicle with the right payment plan.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! The Progressive Chevrolet Team

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1.0

Service

Took our truck in for transmission work on a Wednesday, was told we would at least get a call Thursday to let us know what was going on. Drove by multiple times all day just to see our truck hadn’t even moved from the spot it was in when we dropped it off. Finally got a call on Friday saying they took it out multiple times Thursday, let it run for hours and drove it 60 miles but again the truck had never been moved until Friday when they took it out. When returning to pick up our truck we discovered a crack in our windshield. They are refusing to do anything about it even after showing them a picture of the windshield on Wednesday right before the truck was dropped off and there was no crack. Told us “even if it happened while one of our guys was driving it, it still falls on you.” When mentioned that if we brought their rental back with a cracked windshield it would be on us to fix it but their response was just “we aren’t talking hypotheticals here” as they proceeded to hang up on us after asking to speak to a higher up.

1.0

Service

Took our truck in for transmission work on a Wednesday, was told we would at least get a call Thursday to let us know what was going on. Drove by multiple times all day just to see our truck hadn’t even moved from the spot it was in when we dropped it off. Finally got a call on Friday saying they took it out multiple times Thursday, let it run for hours and drove it 60 miles but again the truck had never been moved until Friday when they took it out. When returning to pick up our truck we discovered a crack in our windshield. They are refusing to do anything about it even after showing them a picture of the windshield on Wednesday right before the truck was dropped off and there was no crack. Told us “even if it happened while one of our guys was driving it, it still falls on you.” When mentioned that if we brought their rental back with a cracked windshield it would be on us to fix it but their response was just “we aren’t talking hypotheticals here” as they proceeded to hang up on us after asking to speak to a higher up.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Kasey, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Progressive Chevrolet does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. The Progressive Chevrolet Team

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1.0

Bought a 2018 Chevy Colorado.

Bought a 2018 Chevy Colorado. Was only given one key and no key fob. I had given them a $25000 dollar check and was told it would cost $250. for another key and a key fob. You need 2 keys to make a spare and you have to have special interface hardware to program a fob I bought two fobs and two key blanks online but noody will cut the keys or program the fobs. They had to know this and just didn't care. They got their money and that was all they wanted

1.0

Bought a 2018 Chevy Colorado.

Bought a 2018 Chevy Colorado. Was only given one key and no key fob. I had given them a $25000 dollar check and was told it would cost $250. for another key and a key fob. You need 2 keys to make a spare and you have to have special interface hardware to program a fob I bought two fobs and two key blanks online but noody will cut the keys or program the fobs. They had to know this and just didn't care. They got their money and that was all they wanted

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your recent experience at Progressive Chevrolet. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. The Progressive Chevrolet Team

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1.0

Please take your business else where!

Please take your business else where!!! The worst experience ever. I spoke with a sales person prior to coming (kelly) because I live 2 hours away and wanted to ensure everything was in place before. I let her know the price range I needed to be in & everything ahead of time. She said absolutely no problem and that would be easy to do because I already wasn’t far off at all. I knew that the price would have to be taken into consideration in order to make it happen. She said negotiations should be no problem due to it being the end of the month and they hadn’t met their months end quota. so we made the drive. When we got there, we didn’t even get to work with Kelly. The salesman we did work with was an xxxxxxx to be quite frank. We had no idea that the car was in the condition it was in. The bumper was detached. He didn’t even realize. He asked and they said it couldn’t be fixed unless it was a hole new bumper & they weren’t doing that. There was also a dent and scratches on the bumper in the back that they wouldn’t fix. There was a good size dent in the driver side door and scratches all over the car all things we were NOT made aware of, thanks Kelly. The sales guy we were working with told us to super glue it. Despite the xxxxty service, I continued to go along with it. The sales price was $15,000 I asked if they could do $14,500 due to the condition. With that, the sales rep admitted it would cost me $1300 to fix the rear bumper alone. The sales manager said absolutely not. Instead came back to offer 3 years of oil changes knowing I lived two hours away and wouldn’t be ideal. I guarantee those oil changed would have amounted to the 500$ I wanted off of the asking price considering the monthly payments weren’t near what they said that they would be before confirming with kelly. The sales guy then proceeded to say would it make you feel like you won if I got 100$ taken off the price, I said no this car is wrecked and your telling me you won’t make any money off of it selling it to me at $15,000$. After leaving, we looked up the dealer kelly blue book value and it was $10,000-$12,000$. I highly recommend you don’t go here and take your business else where. At that rate, I would pay the extra money elsewhere for for better service at the minimum aside for the wrecked car they were trying to sell at a price that a perfect condition car would be sold at. After reading more reviews, seems like this business needs a ton of improvement and similar situations have occurred numerous times.

1.0

Please take your business else where!

Please take your business else where!!! The worst experience ever. I spoke with a sales person prior to coming (kelly) because I live 2 hours away and wanted to ensure everything was in place before. I let her know the price range I needed to be in & everything ahead of time. She said absolutely no problem and that would be easy to do because I already wasn’t far off at all. I knew that the price would have to be taken into consideration in order to make it happen. She said negotiations should be no problem due to it being the end of the month and they hadn’t met their months end quota. so we made the drive. When we got there, we didn’t even get to work with Kelly. The salesman we did work with was an xxxxxxx to be quite frank. We had no idea that the car was in the condition it was in. The bumper was detached. He didn’t even realize. He asked and they said it couldn’t be fixed unless it was a hole new bumper & they weren’t doing that. There was also a dent and scratches on the bumper in the back that they wouldn’t fix. There was a good size dent in the driver side door and scratches all over the car all things we were NOT made aware of, thanks Kelly. The sales guy we were working with told us to super glue it. Despite the xxxxty service, I continued to go along with it. The sales price was $15,000 I asked if they could do $14,500 due to the condition. With that, the sales rep admitted it would cost me $1300 to fix the rear bumper alone. The sales manager said absolutely not. Instead came back to offer 3 years of oil changes knowing I lived two hours away and wouldn’t be ideal. I guarantee those oil changed would have amounted to the 500$ I wanted off of the asking price considering the monthly payments weren’t near what they said that they would be before confirming with kelly. The sales guy then proceeded to say would it make you feel like you won if I got 100$ taken off the price, I said no this car is wrecked and your telling me you won’t make any money off of it selling it to me at $15,000$. After leaving, we looked up the dealer kelly blue book value and it was $10,000-$12,000$. I highly recommend you don’t go here and take your business else where. At that rate, I would pay the extra money elsewhere for for better service at the minimum aside for the wrecked car they were trying to sell at a price that a perfect condition car would be sold at. After reading more reviews, seems like this business needs a ton of improvement and similar situations have occurred numerous times.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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