Reviews
I recently drove over an hour to visit Progressive Chevy
I recently drove over an hour to visit Progressive Chevy in Massillon, Ohio, and unfortunately, my experience was deeply disappointing and unprofessional. Despite prior assurances, I was met with unfulfilled promises and poor customer service. I waited over four hours while staff dealt with computer issues, only to find that the vehicle I came to see was not prepared as promised. Adding to the frustration, I overheard staff speaking negatively about the dealership's ownership—a disheartening reflection of the work culture. It became evident that customer care was not a priority, as I felt rushed and disregarded, like just another number to move along. Regrettably, this visit was a complete waste of time. I cannot in good conscience recommend this dealership and would advise others to look elsewhere for a more professional and respectful car-buying experience.
I recently drove over an hour to visit Progressive Chevy
I recently drove over an hour to visit Progressive Chevy in Massillon, Ohio, and unfortunately, my experience was deeply disappointing and unprofessional. Despite prior assurances, I was met with unfulfilled promises and poor customer service. I waited over four hours while staff dealt with computer issues, only to find that the vehicle I came to see was not prepared as promised. Adding to the frustration, I overheard staff speaking negatively about the dealership's ownership—a disheartening reflection of the work culture. It became evident that customer care was not a priority, as I felt rushed and disregarded, like just another number to move along. Regrettably, this visit was a complete waste of time. I cannot in good conscience recommend this dealership and would advise others to look elsewhere for a more professional and respectful car-buying experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for taking the time to share your experience with us, Jim. We truly value your feedback as it helps us improve our services at Progressive Chevrolet. The team understands your frustration regarding the delays and the condition of the vehicle you came to see, as well as the interactions you overheard. Customer care is a top priority for us, and it’s disheartening to hear that we may have fallen short. We encourage you to reach out to us directly so we can discuss your visit in more detail. Your satisfaction matters greatly to us, and we hope to restore your trust in us. Thank you again for your feedback. The Progressive Chevrolet Team
I bought a 2017 Camaro convertible.
I bought a 2017 Camaro convertible. I test drove it… no problems. Came in 2 days later and signed paperwork. Driving home I noticed a musty smell. Called dealer and reported it. Aired out the car, used carpet fresh etc. I asked the dealer to check the ac drain for a blockage and to steam clean the car. They refused. They said I could bring it back for a refund. I did. The dealership must have known that fix wouldn’t work. They must have known the car had been involved in some flood scenario. Should have been a salvage title. Don’t trust this dealership!
I bought a 2017 Camaro convertible.
I bought a 2017 Camaro convertible. I test drove it… no problems. Came in 2 days later and signed paperwork. Driving home I noticed a musty smell. Called dealer and reported it. Aired out the car, used carpet fresh etc. I asked the dealer to check the ac drain for a blockage and to steam clean the car. They refused. They said I could bring it back for a refund. I did. The dealership must have known that fix wouldn’t work. They must have known the car had been involved in some flood scenario. Should have been a salvage title. Don’t trust this dealership!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Chuck, for sharing your experience with us. We understand your concerns regarding the musty smell in your 2017 Camaro convertible. We appreciate your feedback as it helps us to evaluate our processes. While we cannot make assumptions about the vehicle's history, we can assure you that Progressive Chevrolet is committed to transparency and customer satisfaction. If you would like to discuss your situation further, please contact us directly so we can address your concerns adequately. Thank you again for your feedback. The Progressive Chevrolet Team
Mark was professional and handled everything we needed
Mark was professional and handled everything we needed and made it quick and easy. I hate car shopping but he was the man! Really like the new car.
Mark was professional and handled everything we needed
Mark was professional and handled everything we needed and made it quick and easy. I hate car shopping but he was the man! Really like the new car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Mark, for your fantastic review! We're thrilled to hear that you had a quick and easy car shopping experience with us at Progressive Chevrolet. It's great to know you love your new car! We appreciate your feedback and look forward to seeing you again in the future. The Progressive Chevrolet Team
Salesman Christian was friendly and helpful.
Salesman Christian was friendly and helpful. Signing was fairly quick and painless. I'm extremely precise in my language, questions, and follow-up. First night we were there,a sales manager, Clayton, offered us an "out the door" price. I immediately stopped him and clarified that his "OTD" price would include tax,title and fees. He said "yes, it includes tax, title and fees." I again said "that would be my total price" and he said yes. I didn't even think to have him write it down. We left and returned the next day. Clayton was off. Since it wasn't written on the deal aheet, Christian called Clayton who said he never made that offer and I was mistaken. They won, because i still bought the car. It turned a very good deal and pleasant experience into a decent price and a negative experience. Good selection of cars,but you can't trust thier word.
Salesman Christian was friendly and helpful.
Salesman Christian was friendly and helpful. Signing was fairly quick and painless. I'm extremely precise in my language, questions, and follow-up. First night we were there,a sales manager, Clayton, offered us an "out the door" price. I immediately stopped him and clarified that his "OTD" price would include tax,title and fees. He said "yes, it includes tax, title and fees." I again said "that would be my total price" and he said yes. I didn't even think to have him write it down. We left and returned the next day. Clayton was off. Since it wasn't written on the deal aheet, Christian called Clayton who said he never made that offer and I was mistaken. They won, because i still bought the car. It turned a very good deal and pleasant experience into a decent price and a negative experience. Good selection of cars,but you can't trust thier word.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with Progressive Chevrolet. We understand your concerns regarding the pricing discussion, and appreciate your detailed feedback. We strive to maintain transparency and uphold our standards at all times. We value your business and would like to encourage you to contact us directly to further discuss your experience. Your satisfaction is important to us, and we're committed to providing reliable and trustworthy service in the future. The Progressive Chevrolet Team
Great people to deal with.
Great people to deal with. Friendly and easy to work with. They answered all my questions and tailored a deal that was good for me. I'll be back, for sure.
Great people to deal with.
Great people to deal with. Friendly and easy to work with. They answered all my questions and tailored a deal that was good for me. I'll be back, for sure.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We truly appreciate your kind words about our team at Progressive Chevrolet. We're glad to hear you had a friendly and productive experience and that we could tailor a deal that worked for you. We look forward to seeing you again soon! The Progressive Chevrolet Team
Was pleased with how I was treated Jim took very good
Was pleased with how I was treated Jim took very good care of my needs
Was pleased with how I was treated Jim took very good
Was pleased with how I was treated Jim took very good care of my needs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback! We're glad to hear that you were pleased with your experience at Progressive Chevrolet and that Jim took great care of your needs. We appreciate your support and look forward to assisting you again in the future! The Progressive Chevrolet Team
My late father was a decades long Progessive Chevrolet
My late father was a decades long Progessive Chevrolet customer & now I am as well. It is well run company with smart, friendly, efficient staff.
My late father was a decades long Progessive Chevrolet
My late father was a decades long Progessive Chevrolet customer & now I am as well. It is well run company with smart, friendly, efficient staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing such a heartfelt review! We truly appreciate your continued loyalty to Progressive Chevrolet, especially as a part of a family legacy. It's wonderful to hear that you find our staff to be smart, friendly, and efficient. We look forward to serving you for many more years to come! Please don’t hesitate to reach out if you need anything. The Progressive Chevrolet Team
Always provide excellent service.
Always provide excellent service. They are always kind and professional. I appreciate they let me know the recommended services at different mileage points.
Always provide excellent service.
Always provide excellent service. They are always kind and professional. I appreciate they let me know the recommended services at different mileage points.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re thrilled to hear that you always have an excellent experience at Progressive Chevrolet. Keeping our customers informed about recommended services is important to us, and it’s wonderful to know you appreciate that. We look forward to seeing you again for your next service! The Progressive Chevrolet Team
Thanks to Tony Hernandez for making my experience at
Thanks to Tony Hernandez for making my experience at Progressive easy. Helped me get the best price I could and got the model I wanted. Absolutely love my new ride 2025 trailblazer.
Thanks to Tony Hernandez for making my experience at
Thanks to Tony Hernandez for making my experience at Progressive easy. Helped me get the best price I could and got the model I wanted. Absolutely love my new ride 2025 trailblazer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Progressive Chevrolet! We're thrilled to hear that Tony provided you with a seamless experience and helped you get the best deal on your new 2025 Chevy Trailblazer. Enjoy your new ride, and we look forward to assisting you in the future! The Progressive Chevrolet Team
dealer ship set up appointment quickly and repaired my
dealer ship set up appointment quickly and repaired my yukon the next day. i am happy with their service.
dealer ship set up appointment quickly and repaired my
dealer ship set up appointment quickly and repaired my yukon the next day. i am happy with their service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. The Progressive Chevrolet Team