Serpentini Chevrolet Orrville

Called dealership on monday about a 2010 Mustang, no one would answer. Got the operator on tuesday, she got a salesperson to call, he explained everything... needed to get car and I agreed, along with agreeing to give a non-refundable $500 to take car off lot. He said to give him some time and he would call back with further info. No calls, no one would respond, got operator again on thursday and was to get me anyone to give me a call. No one called again or answer texts. Friday morning operator texts me that the car had been sold thursday nite. Very disappointed that this car somehow sold to someone else when I had agreed to buy days before.

Ray Hawks is a wonder sales representative and Connor Caine is fabulous in the service department I recommend getting a vehicle here also having it serviced... here these to men are wonderful kind caring considerate and much more

Just bought our third vehicle from Jon Conley. We waited for him to come back from vacation rather than see another salesman and it was worth the wait.... He AGAIN nailed it. Kept us within our budget and found what we wanted. As the two times before he was an absolute pleasure to work with. I’ll never shop anywhere else for a vehicle. Thanks AGAIN Jon and Serpentini for meeting our every need. You guys rock!!!

I was very pleased with the service and selection at Serpentini. Every one I dealt with was very professional and knowledgeable. My salesman John Williams... was very helpful and really great to deal with thru the entire process. I will definitely be dealing with them in the future

John was my sales man. He went way and beyond for me to get a 2020 Equinox. He gave me one awesome deal. I would recommend them. They should be proud to... have someone like John who cares about the customer.

I would not buy a used vehicle from this dealership. I barely put a thousand miles on my 2011 equinox and I have already put 1400 dollars in repair work... for the vehicle and another 665 is needed to fix the valve. The so called warranty has not been worth it. I feel like I got sold a lemon. The vehicle apparently was never checked before sold or they would have caught these issues and would have at least warned me about them before purchase. I got conned and the icing on the cake was papers I received in the mail from the law firm about 2011 and 2012 chevy equinox having faulty engines and there is a class action lawsuit going through because of it. For now on I'm just leasing vehicles. The leased one I've got from them has been great and have no issues.

We just bought a 2019 Chevrolet Silverado and had a great experience! The knowledge and courtesy from our salesman, John Williams, could not have been... better. We are frequent car buyers and this experience has been one of the best. Thanks John and Serpentini!

I bought a used 2016 Silverado , Regular Cab, Long Bed, Z71. These are far and few between and Serpentini had one. Carl Stoll, my salesman went above and... beyond to get me into the truck I wanted. He was straight forward with me and very accommodating. I traveled 225 miles each way and would do it again. Thanks for a good experience!

Talked with a Floyd and a Adam. What a joke. Seriously looking to buy a used car. Have financing, ready to go. Found a car with them. They have me jumping... thru hoops, total smoke and mirrors. Telling me they have no control over the price, but if I finance through them, they will find a way to "help me out" (higher interest than what I already had). Telling me I had to pay $500 to come look at car, and they would keep the money whether I bought it or not. In the end they wouldn't help me out at all. The VERY NEXT DAY they lower the price on the car to what my asking price was in the first place. What fools!

Eric has always made deals happen for me and worked lots of hours to do so and always nice and proffesional to me always a positive attitude