Serpentini Chevrolet Orrville

Serpentini Chevrolet of Orrville May 31, 2025 BW I inquired about a vehicle from this dealership and started receiving what appeared to be automated (BOT or VA) responses from "Adam Shilling'. This name is listed in the company's list of employees, but the emails I have been receiving don't appear to be created by human hands. Very generic and broad in nature. I have responded several time with questions, but a few days later I get another email with very general statements and no answers to my questions. While I understand automated systems to manage incoming inquires, at some point if they want to sell an advertised vehicle you would think there would be a real response to potential customer inquires. Update: Not sure what is going on with this dealership. I have been trying to communicate with them for a couple of weeks now and previously got nothing but automated responses from an email account claiming to be 'Adam Shilling'. After getting a bit ornery in an email, I finally received an actual (not automated) response that stated "I want to refer you to my long distance specialist". Given that I am 150 miles away, I understand if this dealership has a specialist for non local sales. However, I have yet to receive ANY communication from anyone else. Given this Adam Shilling has yet to demonstrate any ability to do his job for this company, I highly doubt he forwarded my contact info to anyone. What is sad is that I was ready to purchase this vehicle at the time I first inquired. Now the price is 1600 lower, this dealership is not intelligent enough to understand even if I purchase today, they lose that 1600. Apparently they don't want to sell vehicles. I am still waiting.

I inquired about a vehicle from this dealership and started receiving what appeared to be automated (BOT or VA) responses from "Adam Shilling'. This name is listed in the company's list of employees, but the emails I have been receiving don't appear to be created by human hands. Very generic and broad in nature. I have responded several time with questions, but a few days later I get another email with very general statements and no answers to my questions. While I understand automated systems to manage incoming inquires, at some point if they want to sell an advertised vehicle you would think there would be a real response to potential customer inquires.

Set up an appointment to look at a used F-150 they had listed. Told them to pre-qualify( soft pull) me and that I would be there at my appointment time. They called and woke me up the next morning which is fine, confirmed they had the truck in stock and everything was looking fine. Received a text from them about an hour and a half before the appointment making sure I was still going to be there. Told them I would be or very close as I was at a dental appointment at the time. Received another text half hour later informing me they had sold the truck an hour ago. So I take a night off work to come check out a vehicle that I had an appointment set up in advance to view, only to have them sell it out from under me and to top it all off they hard pulled my credit to 3 different lenders when I told them I wanted pre qualify soft pull only. Will not be doing future business with them and also spreading the word to friends and family currently in the market for a vehicle to go else where.

Carl went out of he's way to get me back.on my feet again from a upside down loan.

Working with Marco and the sales/finance team was a pleasure. Signing process was easy and overall they got me to where I needed to be! I will be a repeat customer going forward!

I have been a customer for 25 years. wanted to purchase a new equinox, they did not have what I wanted but found one in about a week. The new vehicle is fine but all facets of the financing were very deceiving. I am now paying a loan for nearly $3,000 above the agreed to sale price. They say I will have the overage taken off of the principle in four to six weeks. Signing papers virtually is not the way to go. waiting to see what happens!

Saved some coin!! Got my truck. Tyson was very knowledgeable and very helpful. Only thing negative , I got the truck with 80 miles on it ,someone named Austin had his I Phone & music loaded in the radio & left candy and some trash under the seat.

Came from out of state and Matt made it the easiest/simplest process so that I could get in and out with my vehicle without any delays. Great people and pleasurable to work with

Mike Nichols did a great job, highly recommend this sales associate. This is my 3rd vehicle from this dealership. Great job

Very friendly and helpful answering my questions about the vehicle. The financing process was simple and easy to understand.