White's Ford

Ease of scheduling even when I needed last minute redo because of a funeral. The work was done right and car was available when I wanted it.

Reliable and competent. They know there stuff and are courteous. Got me in quickly and out quickly.

Doug got me in late on Friday. Tech took time to explain what filters needed replaced and why.

Greats service, helped with the issues I was having. Jacob helped determine what our next steps are to fix an issue with my car.

Great customer service Jacob was very helpful, listened to my concerns, and followed through with the maintenance on my vehicle.

My car was done in a very timely manner. Also, Ben did a great job with my vehicle.

Very helpful with finding good tired @ a good deal. Love my new tire's and ride is much better.

Brought my car in for some maintenance items and have the HVAC diagnosed for air distribution issues. It was diagnosed as a faulty module. It was replaced four times and it's still repaired. Now they tell me it needs a heater box for additional $2800 on top of the first $900. Poor communication from the beginning. Also, I had the trans serviced and it was overfilled and burping out of the filler neck. Worst dealership I have had experienced.

I have purchased 2 vehicles from White's Ford and have had them do nearly all my service and maintenance on my vehicles. I have had no problems until now. I had a really bad experience with my latest visit, to the point that I will no longer give White's Ford any more of my business, because of Corey Gibson. Keep in mind, all the other techs have been great, and I thought I had built up a good repore with them. But when a company makes a mistake and blames the customer, I'm out. All over a quart of transmission fluid. I took my Ford F150 Lariat PowerBoost (it's the hybrid version) in for service and I was at the 96k mile mark. I told them to go ahead and perform the 100k mile service. I also included a transmission flush. This was my mistake. After the service was complete, my truck began shifting horribly. It would clank when downshifting from 10 to 9, it would shudder when downshifting from 8 to 6, etc. It would make a loud clank when up shifting in the middle gears to the point that passengers would say, "What was that?!". I called the service desk, and Corey, who was not normally in that department answered. He was a salesman last time I was there. Corey told me they would look at it. I told him this all started after the transmission flush and asked if they changed the filter on those. Nope, I was told, they are a sealed system. I took it back in and they called when they completed a diagnostic. He concluded that the transmission needed a "re-learn" procedure. I mentioned that if that was the case, why didn't they do it at the beginning, after all, this all started after the service. I thought they should cover this, seeing it was working fine before I brought it in. He argued with me that the tech had time in the diagnostic and that I would be charged for the hour regardless of whether I had the "re-learn" procedure done. I told them to go ahead, since I would have to pay anyway. After the "re-learn" procedure, the transmission did not improve at all, in fact, it got worse. I decided to take it to Jim's Transmission for a second opinion. They determined that the transmission was low a whole quart of transmission fluid. They serviced the transmission for me and it has been shifting and running like a dream ever since. So, I won't go back to White's Ford, again, for anything.

White's team was knowledgeable, friendly and efficient. Eric skillfully repaired my Power Stroke Superduty to return it original performance and driving condition.