Performance Honda

Absolute Garbage if a company. The sales woman was great, but the finance guy is awful Richard. Will sell you the world and cant get ahold of him I needed answers and I have tried for months, getting the turn around. Called 30+ times, left dozens of voicemails. Finally got ahold of him, to just drop the ball on what I need multiple times. Would give company 0 out of 5 stars if possible.

Being from out of state, I took my 2021 Honda Civic to this dealership due to a brake system recall. From my first phone call through to the very end it was fantastic. They are very thorough and professional but also welcoming.

we were in the market for a new Passport (this is our first Honda) Our daughter had good experience with Performance Honda FF so we decided to check them out. We were greeted by Chris Wernicke, The purchase experience was great, with the exception of the paperwork and finish up. We found and drove 2 Passports. The process of valuating and pricing the trade in seemed to take a long time. The paperwork portion of the sales experience also took longer than expected. The overall experience was good the salesperson Chris was courteous and professional. The support staff seemingly drug out the process so that we were at the dealership 4-5 hours, Since the purchase I was in the market to purchase a used pickup truck also, to which I called and asked Chris if he could help us. Chris connected us with Sal at the Kings Automall location when it was determined that he couldn't get the truck to Fairfield. Needless to say we have been pleased with both vehicles and the helpful hand of Chris Wernicke, Thank you Chris

The worst experience I ever have with a dealer. They have my car with appointment 8.45am. They never call me to tell me is done. I went before they closed because I need my car and they didn’t even touch my car and asked for a new appointment? People don’t go to this place you are going to regret.

So awful experience！No respect！The service is sooooo bad！😡I am not only talking about the efficiency！The attitude of their saler are awful！I was waiting at the receptionist desk and I told one og them what I am looking for. I waited gor at least 15mins，and I saw her leave the store because she thought she was leaving get off work. Nobody came！I didn‘t even get a chance to look at the car！ The second time was even worse！I called them to check the availability of one car. Four people picked up my call，but no one can provide me any useful information！All what they can say is that “I will transfer to someone elsefor you” They transfer my call to four people！！And they said exactly same words！ I have to repeat my words four times！After entering the store，the guy Jamel came to see me，but what is wrong with his attitude？He showed impatience so many times！He talked nothing about the car ，like literately not even one information. xxx？He expected me to find out everything myself as a customer？Also，he sighed a lot of times，like so impatient，like I was wasting his time. What？ Do I own him or something？ What the F is that？ Totally awful experience！！！😡

Chad and Sheri were great! Firestone in Newport, KY are dishonest. It was suggested that I go to Performance Honda by my close friend. Performance Honda fixed what Firestone tried to mess up. I will NEVER go back to Firestone in Newport, Kentucky.P H will be my go to from now on. Word of mouth, they are worth the drive. Performance Honda in Fairfield, Ohio. I would give 💯 stars, if I could. Thank you Chad and Sheri!!!

Servic020 Passport. Scheduled two weeks out. Dropped car off at 7:30 for 8 AM appointment. Catlyn the adviser said it was taking a little longer. Called back at 3:30 - she was out to lunch, left word. Called at 4:15, she said that they were not done with it. I asked to get car back. No work was performed on it, in the 8 hours they had it. Ask me know I know. i guess, its just easier to lie to customers rather than tell them the truth.

Purchased a used car on 5-13-23. The salesman Mike was great, not pushy at all, answered all our questions and very helpful. The paperwork we needed to sign with him took no time at all. Keep in mind this was a cash transaction. Then came the title paperwork with someone else, this took over 2 hours before we could see him and when we finally did, it only took less than 10 minutes to sign the paperwork. I was told we were very busy on that day, I say its a Saturday you should expect it to be busy. This was a lack of respect for someone's time. Also, this was the 6th car we had bought from Performance Honda and it really meant nothing to them.

This will be a mixed review. My experience with Marissa made up for Antonio trying to lose Performance its customers. In any case, I’ve heard good things about their service department and plan to own my new Honda for a long time. Thank you to Performance Honda for my first ever set of wheels! I was initially interested in a used 2019 Civic EX and made an appointment with Antonio. After my test drive, I came back into the dealership expecting to discuss a potential deal. However, he waved me away without hearing any details, saying that he didn’t have time to talk and had other things to do and claiming that whatever concerns I had would be addressed prior to the sale to ensure a satisfactory deal. I wasn’t satisfied with this answer, so I sat him down and told him I’d be interested in buying the vehicle at the list price given a few repairs. The rear brakes were extremely worn and the moonroof seal was causing wind noise. I also asked for details on the minor damage listed on the Carfax report. He made quick excuses about having to run things by service and finance and said he would get back to me in a few days. The next day, the GM Matt texted me asking if I had any questions since he noticed I left the dealership without making a purchase. I asked Matt to call me as Antonio didn’t seem to have time that day to address all of my questions and concerns. However, Antonio called me a few minutes later. I reiterated my concerns/questions and his response was extremely rude. He said the following twice verbatim: “you seem to be a very analytical person and, while I appreciate that, this isn’t the vehicle for you.” He texted me a few days later to let me know that the vehicle had been sold. I don’t believe I asked too many questions or was ever rude to him. Even in the case that he was discussing a deal with someone else, I’d think any sales professional would want to entertain a negotiation in case the first deal fell through or something better came along. I would never accuse anyone of treating others differently based on their appearance or identity, but that is the only other explanation I can come up with otherwise for his being rude, unprofessional, and condescending. I decided to give Performance a second try, hoping to get a different salesperson. I initiated an internet deal for a new 2023 Civic EX sedan with Sean and I agreed on a proposal over email with Marissa. Communication was easy, transparent, and straightforward. Marissa, especially, did an awesome job guiding me throughout the entire buying process. It’s obvious that she loves her job, is a friendly face both in and out of the dealership, and knows her way around the vehicles she sells. In the current seller’s market, I was pleasantly surprised that they offered a sale for MSRP plus only slightly overpriced splash guards (i.e. Honda’s website says they’re $113 at the time I’m writing this and Performance sold them to me for $299 while Jeff Wyler dealers tried to charge $899). I had to wait a few weeks for my vehicle to arrive but, once it did, I was in and out of the dealership in a matter of 5 hours. My credit was run on the day and I worked with Richard from the finance department to settle the paperwork. He was pleasant to talk to but, as it typically goes with finance in car sales, he was not entirely transparent in the optional add-ons. I opted in only for the windshield protection but he claimed he would throw in the fob replacement and dent-and-ding coverage for no additional cost. However, both these add-ons did not end up being free. This is something I discovered on my own with a calculator when I got home and took a closer look at the unitemized financing contract. An itemized review of all the charges going into the price was not offered nor did I ask for one while in the office. Lesson learned – ask for that itemization on the spot.

customer service was excellent ! went over everything about the car inside and out spent time with me learning on the new technology inside of the car