Performance Toyota

Jeff Rhoades is awesome to work with no pressure and very knowledgeable about the products. We have bought numerous cars from him and looking forward to working with him again in a few months.

They never replied to my question never heard from them and I have to add more words

This Dealer is not trustworthy to make any type of automotive deal. They represent like a scam to collect the money. I tried to trust them by giving them 3 chance in all of those they show up one way or another way of cheating method but I dont lost money i. I am surprised such a trustworth vehicle like toyota how they get in to dealership like this entity. I dont want to take it any name of the sales person or the manager but if you are e gnuine buyer look out for another dealer.

We purchased our vehicle from the dealership around seven years or so ago and have been generally satisfied with the level of service we've received up until the last two years. Back in the beginning of 2022 is when the troubles really began, even if we didn't realize it yet. Took the car in for a routine service appointment and saw the vehicle parked out front when we went to pick it up. Strange... Never had them park it outside before. Upon closer inspection we found that the windshield had been cracked during the service. While the dealership would not admit fault, we were sent off for a new replacement windshield on their dime. We have been dealing with an air conditioning issue all summer. Sometimes you don't want to admit something is wrong until you can't deny it any longer. In this case, it was mid-nineties outside and we were pouring sweat despite having the AC set to the coldest it would go, on the highest fan speed. The first time, we just had the air filter replaced along with a routine service. It had been chewed, no big deal. Second time, the AC was making a loud, strange noise. We advised them to remove the empty nest that was found in the system. No evidence of rodent activity. The noise was improved, but it never was fully resolved. Roughly $200. Third time, the AC had gone out and we were hit with a migraine inducing chemical odor when the system was on. No leaks found in the system, but there was an empty nest?! As in, the nest that was supposed to be removed last time? Despite giving the go ahead to remove the nest, it was not itemized on the previous bill and we were charged AGAIN to have the nest cleared out. System was presumed fine and they recharged the AC. This was a whopping $1200, as they found a loose wheel which we assumed was an urgent fix. This may or may not have been a mistake - it wasn't caught on the video inspection and was only conveyed orally. Three weeks later, the smell never dissipated. It is, in fact, getting worse. The air is blowing tepid at best. Take it in for service appointment #4. This time, a leak is found behind the dash, and the evaporator coil is bad?? They also found.... Can you guess? AN EMPTY NEST. Why wasn't this leak caught last time? Why is there still a nest?? We are given an estimate for $3000. And our advisor has the gall to tell us that once it's repaired and the system is sealed again, there's no guarantee that another leak won't be found! Forget that. We deny any work and pick the vehicle up. Despite our protests, Performance Auto Group DOES NOT stand by their work. We have been offered no explanation as to how these issues were not caught the first, or even second, time. They have made no effort to resolve the issue, except to offer a higher bill, and maybe stuff another nest inside, who knows?! After our experiences with the service department this year, we will never bring either of our vehicles back for service. And when it comes time to purchase another vehicle, you can just bet we will never choose Performance Toyota (or any division of Performance Auto Group) ever again. This company has become a joke. Too bad, I don't get the punchline.

Just bought a new 2022 Corolla from Performance Toyota in Fairfield OH. We worked with Jacob Ciulla (Sales) who was amazing to work with not pushy and worked hard for us to get the price we felt comfortable paying. Logan Buriff (manager) also was amazing to work with and helped to make things right after a not so great experience with the dealership about a month before. Sid Hussain (Finance) was super patient with us. We closed our deal when the dealership was closing and Sid (as well as the other gentlemen) stayed and patiently went over and answered our MANY questions he took his time and never made us feel like we were keeping him an hour after closing time.

Dealer stated all sales and pricing talk must be done in person. It is 2022 no one wants to waste their time going to a dealership.

While not a perfect experience, the manager reached out and made things right. You can tell he cares about his customers. Great price for a great car.

John Campbell did it again! He is the hardest working consumer specialist in Cincinnati! His people skills are outstanding as well as his knowledge and experience! I highly recommend anyone and everyone go purchase a vehicle from this delightful family man!!! He’ll put a smile on your face and make sure your get the vehicle you deserve! This man and the dealership are outstanding! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Worst experience in decades. We were told they wouldn't "waste their time" appraising our trade unless we committed to buying their car first. No numbers shown, just a sheet of paper we were to sign to commit to buying their car. Blindly. According to "Oz" at their store, this is how the car business works. Not for us! This experience deserves zero stars.

This dealership do not take care of SENIORS in particular after sale. I had bought extended warranty for two years . Within last month of 3rd tear I was in Clear Water Florida in Winter. I took my car for Service. They called Performance and told me that my service is not covered in Warranty. I had to get my I had to take my car toWalmart because they are lot cheaper. Please do not buy EXTENDED WARRANTY it is waste of money, For $ 800 I could service 8 times .