Cronin Ford Kia

My favorite dealership in the Cincinnati area. Easy to work with and professional. Michael made the process easy!

Our experience started out well, but then went badly at the end. We were interested in a used Kia Sorento that seemed to be exactly what we were looking for. We'd had to search pretty far to find it, so the dealership was a seven hour drive away; nobody closer had what we were looking for. The car had one flaw, a very bad scrape along the side panel. Cronin agreed to repaint it, and in the meantime we arranged financing and insurance for the vehicle. We had everything set, and were just waiting for them to tell us the car was ready. They assured us that everything was in order, and that we could drive down when the car was ready, fill out paperwork, and everything would be set. It was expected to be the following Wednesday, so we'd made plans to drive down. Then on Saturday, Joe called to tell us the car was ready early, and oh by the way, since it's showroom ready they're going to put it on the lot and there's nothing we can do to hold the car until we can drive down. They sold the car to someone else that afternoon. If Joe had told us that there was a chance that they could sell the car to someone else, we could have already driven down to sign paperwork and hand over a check. We even offered to have our bank wire them the payment directly and complete the paperwork online without looking at the car. We had literally just been waiting for their word that the car was ready. He told us that someone else was coming to look at the car, and they didn't want to be the kind of dealership that would let someone think a car was available and then suddenly tell them it wasn't, but of course that's exactly what they did to us. I've given them two stars instead of one, because Joe was reasonably helpful before that final day, but this was the most frustrating car buying experience we've ever had.

We purchased a new Maverick from Cronin Ford recently, Tony was very helpful in bringing a truck to look at and test drive. We ended up making a trade and appreciate Tony for being so helpful with the process of trading vehicles.

Cronin Kia from sales to service is outstanding! When I take my vehicle in for service they are nice and informative. They have a nice waiting room with snacks and water. You can also schedule a loaner in advance.

The price they list on Cars is NOT what reality is. You must qualify for everything under the Sun AND do financing. The car I called about was thousands more than what they listed before taxes. Shady business practices in my opinion.

We have purchased several vehicles from Cronin Ford. Tony Henegar, Joe Henegar and Jeremy Thaler Have always helped us with the process. They make the car buying process a pleasure. We are always well greeted when we bring our vehicles in for service.

I just wanted to you all about the experience I had at this dealership. The sales person i worked with was Alexandria McDaniel she was awesome went above and beyond to get the deal done 4 me !!!! I will be coming here for now on to do my car shopping with them !!!!!! Thanks for all you have done for me Alexandria McDaniel 8*)

Mike from Cronin Kia helped my son get his first car! He was no pushy like many! He listened to my son’s needs and helped him to get the best deal available. I have purchased from him in the past and will definitely do it again. He is a true pleasure to work with!!!

Most efficient and easy auto purchase I've ever made. Ethan provided customer service that far exceeded my expectations. Helpful and responsive at all times. I purchased from out-of-state and the vehicle was excellent, just as promised! I cant remeber the gentleman's name is finance but he too was superb. Documents were timely, complete, easy to understand and accurate. I've never experienced an auto purchase like this one!!!!

Alexandria McDaniel was great! She made the buying process smooth and swift. Would highly recommend!