Mike Castrucci Chevrolet

4.2 out of 5 4.2

Reviews

4.2 out of 5 4.2
458 lifetime reviews. Includes reviews of Mike Castrucci Chevrolet from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 15, 2020

    Great group of jndividuals to work with...everyone very professional and courteous...Josh Walker is one of the best car salesmen I have ever dealt with...went... there with intent to purchase a pre owned vehicle and drove a 2020 off the lot...Josh and his associates went above and beyond to put me in a vehicle...Wish I could give them 10 stars

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for such a great review. It was such a pleasure serving you! See you next time!

  • 5.0 out of 5
    April 22, 2020

    Rick, Charles, Dan and Rich were amazing! If your ever in the market for a new/used car shop no where else, but Mike Castrucci! You won't be disappointed.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Good morning, Rebecca! Thank you for your wonderful review, we appreciate your business and look forward to serving you in the future!

  • November 6, 2018

    Charles Krekeler is top-notch! I have purchased several vehicles from him and always feel like I am treated fairly. I have recommended him to friends... and relatives.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 19, 2020

    Richard Wilbur and John Flint went above and beyond to get me into my New truck. I have been buying cars here for 20 years and always treated very fair.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for highlighting some of our staff who helped make this such a great experience! Congratulations on your new truck! If you have any further que...stions, please give us a call. We're always happy to help!

  • 5.0 out of 5
    March 16, 2020

    Had a great experience working with salesman Kevin Bachman! We highly recommend him to anyone looking to buy or lease a car at Mike Castrucci Chevrolet.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Ashley, thanks for the superb review! We love treating each of our customers with the kindness and gratitude that they deserve. If you ever have any f...uture automotive needs, our team will be thrilled to serve you.

  • 5.0 out of 5
    February 17, 2020

    Great customer service at all times, the reason why we have bought 6 vehicles from there. Not pushy, very knowledgeable and most importantly always listen.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for such a great review, Jeanette. It was such a pleasure serving you! See you next time!

  • 1.0 out of 5
    January 14, 2020

    Still waiting for my wheel to be repaired on a NEW premiere Malibu I purchased from Castrucci. They acknowledge the damage and promised to replace it........ It's been 2 years. Although they have forgot about the wheel I still receive redundant text, calls & E-mails wanting me to buy another vehicle.... No thanks!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 2.0 out of 5
    January 10, 2020

    I don’t often write bad reviews, but this business's negligence could have put my family in harm's way, and even though it was 2 months ago, I'm still... pretty sore about it. Our salesman, Lou, tried to be a helpful guide in our journey, it doesn't feel like he or his superiors were being as honest with us as they could have been. While we love our vehicle (2015 Ford Expedition EL Platinum 4x4 w/ HD Tow package and EcoBoost 3.5l twin-turbo v6). In hindsight, it was overpriced and poorly maintained by the dealership. We knew exactly which vehicle we wanted and knew Castrucci was the only dealership within 200 miles that had it. Unfortunately, my eagerness (which I take responsibility for) and our 4 kids’ antsiness pushed us to make a decision quickly. On the test drive, the vehicle made a strange noise and shudder going uphill, this was explained away to me by Lou as a normal sound and feeling shifting through six gears with a towing-ready 3.73 rear end. He assured us that the car had a lengthy and thorough intake procedure where the oil was changed, a basic tuneup was done and all manner of things were looked over and taken care of - a 100 point inspection. On our drive home this shudder and noise kept happening and the next day I took the truck to the local Ford dealership (Bill Cole Ford in Ashland, KY) where they found that the Left-Hand turbo was going to have to be replaced (wastegate failure issue) and it was going to cost upwards of $2000. To their credit, after sending over documentation and a request in writing, Castrucci footed the bill for that repair - but again - it shouldn't have been there in the first place. Unfortunately, the rabbit hole goes deeper. Since the repair on the Turbo, it seemed like our car was still not running as well as it should. As it turns out, I took the vehicle to an authorized Ford service center and they confirmed my suspicions that the oil was quite black and the air filter very dirty and clogged. I sent photos of the filter and information about the oil to Lou and his response was, "ok, I'll tell our service people." These are things that even the most basic inspection of a traded-in car can find. I cannot in good conscience recommend Mike Castrucci Chevrolet as a dealership. I hope that other dealerships bearing Mike Castrucci’s name are more thorough in their maintenance and transparency when selling a vehicle. Our experience has, unfortunately, soured us and while I hope ours is not indicative of other folks' experience -based on these comments, I'm, unfortunately, not optimistic.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Keaton, thank you so much for taking the time to share your experience. We are so sorry to hear about your concerns. Your safety and satisfaction a...re our top priorities. Please know that we strive to make every experience a positive one here at Mike Castrucci Chevrolet. We hope to regain your support in the future so that we can provide you with the top-notch experience you deserve.

  • 5.0 out of 5
    January 4, 2020

    I had an excellent experience and will return. Well done and recommended. I needed some paperwork expedited because of traveling and my salesman helped... make it happen.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for sharing this awesome review with us! We strive to bring you the best sales experience possible, so we greatly appreciate your response! ...If you ever have any future automotive needs, our team will be thrilled to serve you.

  • 5.0 out of 5
    December 31, 2019

    Ed Dumont was so easy to work with compared to another dealer I went to the day before. Worked with me to get the deal done

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Good morning, we are so happy to hear about your 5-star experience! We greatly appreciate your business and look forward to your next visit with us!

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