Beechmont Ford

I bought a 2022 Ford Escape in March of 2023. I have had nothing but problem after problem with it. Today I was charged $200 for labor for them to find out why my car suddenly shut off while I was actively driving. $200 and they had my car 25 minutes. The fix, a valve issue, is not covered under my warranty somehow. I have TWO warranties and neither one covers this valve issue. Kicker is, I told the guys for a few oil changes now what my car was doing when I filled it up, they brushed me off. Do NOT buy a vehicle from here

I recently purchased a new 2024 Ford Mustang GT at Beechmont Ford. The salesman was Daniel Garcia. My experience was a pleasant one, as Daniel provided much information, yet did not pressure me to make the purchase. He encouraged test drives of both an automatic, and manual version of the car. The complete purchase process, including the signing of the paperwork went quickly and painlessly.

We negotiated and had a deal worked out. I asked them to let me know if the vehicle had any scratches and they assured me it didn’t. I drove two hours out of my way and when I arrived there were obvious scratches. They wanted to sell me the vehicle and promise they would get the scratches fixed, perhaps fix them initially? Typical used car dealership. They said they would get the scratches fixed and follow up with me. Haven’t heard from them and looks like they sold the truck. The Manager said “they’re in the customer obtaining business and just happen to sell cars”. Hopefully whatever consultant you paid for that line over charged you. It would serve you right.

Bill Gramann, the finance, and insurance team were wonderful to work with. They made the process of buying a car timely, professional, personable, and easy! Would highly recommend Bill and his team!

In late August beechmont ford "fixed" a recall on the toe link and we purchased and had them install 4 new tires on our Explorer. A month later during our scheduled oil change and tire rotation they convinced my wife that the tires were wearing dangerously and she needed two new tires which we had just purchased at the time of the recall repair back in August. The manager denied the issue was related to the toe link and told my wife that this part of the car "isn't even related to how the tires wear". He convinced her that it was her falt since she didn't have the tires balanced by them at the time of installation. Fast forward to November, less than 4 months after the recall work and 1 months after the visit where we purchased 2 new tires, we scheduled the car for service due to the driver side rear tire was clearly leaning and making a dragging noise. We clearly stated that this has been an ongoing issue since the recall work back in August. On this visit the "tech" said there was nothing wrong with it and that it was still "in specs". Instead, he found the 3 other issues with the brake system and a seal that "may" be leaking and needs to be replaced and the noise was "probably" from a wheel bearing that "could be going bad" and we should have it replaced as soon as possible. My issue is that we had the car in for an issue with the rear driver side tire and the tech said there was nothing wrong there but here is a list of issues we found probably hoping they could con my wife into doing work that wasn't needed and not correcting the real issue that they caused. This time I went with my wife to hear for myself the explanation from the service department. After hearing the diagnosis from the secretary, I asked for the manager. I met with the manager and was told a pack of lies (he should be a used car salesman not a manager) trying to cover up what his tech and secretary tried to sell us as the issue and not their incompetency. After the manager tried to say the leaning tire was normal, then moved to blame the leaning tire and dragging noise on the front brakes, he finally realized I wasn't buying his lies he finally agreed to have a different tech look at the toe link and rear driver side tire. ....... That evening the secretary called me and stated it was finished and ready for pick up. She said, the second tech concluded, that "the toe link was in spec, but he adjusted it and made it MORE IN SPEC" (xxx does that mean) and that the tire is no longer leaning since he adjusted it. When my wife picked up the car, they told her it was fixed but we still had to pay the diagnostic fee since they had two techs look at it and that the issue of the leaning tire wasn't an issue because it was in "spec" even though after he "made it more in spec" it was fixed. They told my wife that the tire doesn't lean and the dragging noise is gone but they can't explain what caused the leaning tire and the noise, but they assured us that it wasn't because of the toe link that they installed and now re-adjusted. (I wish I went with her to see if they tried to lie to me or in their eyes was she just an easy target to discriminate against with their lies.) This manager straight up lies and manipulates customers into believing that they need to do work that isn't necessary or to cover up their shotty work. Because of their incompetence and lies to cover their shotty work we had to purchase new tires and return to them for service several times wasting our time and shop fees not to mention the unnecessary work they tried to con us into paying for.

Took my truck in for a pre set appointment after all parts had come in. 3 days sitting and they never touched it. Said they would call when they were able to fit it in. Still waiting (3 weeks ago) Manager never did come to assist when asked. Poorly run. Previous customer of dealership in all areas. Would NEVER go back. Poor poor customer service and management.

Tricia Louis was awesome! She answered all my questions and made it a great experience. I will definitely be back when I need to purchase a new vehicle.

Lost faith in the service department. Zero communication. Simple recall and service, multi day stay with no communication. No plan to do business with their service department.

This dealership is nothing but awful. Their current labor rate is $165 for a Ford dealership?? Had an oil leak on my 2012 escape which I was told by my friend was coming from the oil pan, valve cover and timing cover..Charged me the hour of labor just to shine a flashlight for 10 minutes to tell me what I already knew then quoted me $2500 to fix everything. Mixed in a 1/2 quart of lucas oil stop leak on an oil change and haven't had a problem since. Their new models have so many issues which is why they cant sell anything, This dealership will run you dry. AVOID!!

This dealership is my go too. I have bought several vehicles from them and was always a painless experience. Always treated like I was family. I have also used them to service my vehicles under warranty and maintenance. Great place