Jake Sweeney Chevrolet

This was my third car purchased at Jake Sweeney in the past few years. As expected, they did not disappoint. I was looking for a particular car, a Camaro, and wanted a certain color, certain features, something special. They had exactly what I needed and made the process very smooth. Great work by their salesperson, Jerrell Jordan !!

Lisa S. Brown- The customer Service I received was great! Mitch Galaham was my salesman, he was a great and outstanding sale man. He explain things very clear and made my buying process great. I bought a New cruz, a great car. I really love my new car. Thank you Mitch Galaham(Great Sales Man) Lisa S.Brown

I requested information on a car listed on Cars.com. Darrin Aden answered my request and we started talking. It turned out there was a mix-up on Cars.com but Darrin told me that they had an identical car except the mileage was lower and hence, the price would be higher. I did what little analysis was available and told Darrin "if everything is as you say, I want to buy the lower mileage vehicle". Darrin sent me additional pictures and it turned out there was 1 difference, the lower mileage did not have chrome wheels, only aluminum wheels. While that was a deal breaker, I did further research and found chrome wheels that I liked for the car decided to go forth with the picture. I was working in Austin, TX so I flew into Cincinnati on a Friday night. Darrin picked me up on Saturday morning and explained that they had discovered 2 nails in the sidewall on the left rear tire. They had to buy a new tire and had some difficulty finding a new tire that matched what was on the car. They found one at a Tire Distributor in South Cincinnati and we picked it up on the way back from the airport. Got to the dealership and Darrin took the tire to the mechanic that had found the 2 nails and asked that he get it on and balanced as soon as possible because I had to drive back to Texas before Sunday night. While waiting, Darrin asked if I would like to join their morning prayer group. I said yes and we all joined hands (approximately 12 people) and before we stated praying, Darrin informed the group that I had flown in from Texas the night before and I needed safe travel for my trip home. After the prayer, Darrin and I took a shake down cruise for the car and did not find anything wrong. When we returned, Darrin took me to the CFO to take care of the paperwork. We did that and then I just waited until the car was ready to go. Darrin got into the car with me and showed me how to operate some of the features that I didn't have in my other cars and I then embarked on my trip home. After I cleared the Cincinnati traffic, I kicked the cruise control up to about 75 mph and was setting there enjoying the feel of the car and its great suspension (Cadillac CTS Coupe). All of a sudden, a car changed lanes right in front of me going much slower and I had to get on the brakes hard. To my surprise, that set off a bad vibration which felt like a rotor or rotors that were warped. I called Darrin and made him aware of the problem. He said for me to get it addressed and to send him a copy of the bill. I traveled on and got back to my home in Plano, TX at about 1 PM on Sunday. I took the car to Pep Boys and they confirmed that bother front rotors were warped and out of round. They turned both rotors and had the car fixed by Sunday evening at about 4 PM. In the interim, I had decided to fly back to Austin rather than try to make a fast trip on Sunday evening. I sent Darrin a copy of the bill on Monday and he took care of it. All in all, I was treated very professionally and left with a good feeling about Darrin and everyone associated with this dealership.

The entire staff that I dealt with were very knowledgable and helpful. Not only did they help with any questions or concerns I had, but they were very approachable and easy to talk to.

The staff at Jake Sweeney Chevrolet made the purchasing of our 2016 Silverado a very enjoyable experience. Chris Robinson was an extremely pleasant and professional sales associate. I will definitely be recommending this dealership to friends and relatives in the market for a vehicle purchase. I also used this dealership for routine maintenance of my Chevy Tahoe, they always get me scheduled in a timely manner and I have never had any issue with the service department.

I went to Jake Sweeney just to look around, I then went to 2 other dealer and decided to go back Jake Sweeney because of the help and the price was where I needed it to be. I also was able to call Chet and he was able to have them clean the car before I got there

It was a long day toward the end for the finance part, but due to the professionalism and cheerfulness of my salesperson Tyreese it made the wait easy. He was selected the perfect car for my son.

Chet was amazing! He helped us in every aspect of purchasing our car and gave us the knowledge we needed to make us feel comfortable with our purchase! I will use Chet from here on out and strongly recommend him!

To preface, the MSRP on the truck was $60,600. Needless to say, I was expecting a reasonable amount of professionalism. Also, my father has been in car sales for 35 years so I have a very realistic gauge of what reasonable customer service is in car sales. I called Jake Sweeney sales to confirm the availability/price of a truck. I reach "salesman" GARY REED who agrees to check and call me back. An hour later while sitting in the DRs office I receive a text stating "confirmed" but no info on what is confirmed. I call Gary for clarification and he states "I already told you I confirmed it". I explain again that I need to know the asking price, in a pretty frustrated tone Gary states the price. I then request to see the truck later that day and Gary aggressively begins requesting that I place a deposit on the truck if I am a "serious buyer". When I refuse, Gary states he has 5 other appointments that day and demands to know if I am at another dealership. I explained that I was at the DR and not going to buy a vehicle sight unseen that is only 2 hrs away. Gary replies "well I guess your not a serious buyer". Reluctantly, I move forward w/ scheduling an appointment. I arrive at the dealership and see Gary at the agreed meeting place. After he overlooks me several times he finally asks in a shocked condescending tone if I am Ryan. (I guess a guy in a wheelchair and sweats doesn't meet the criteria for a "serious buyer"). The 1st thing Gary does when we get to the truck is crank the stereo up so loud I expected the speakers to blow. Even though I was now worried the speakers may be damaged and I was extremely dissatisfied with the way I had been treated I decide to move forward with the purchase. We go back to Gary's desk and he disappears for about 10 minutes. After he returns we discuss numbers for a few minutes and then he asks me to wait while he takes his brother out to the vehicle he just bought to show him a few things. A while later Gary returns and we agree on a price and to remove a $250 document fee. Gary goes to discuss the terms with his sales mgr while I sit alone for at least 30 minutes. Fed up, I inform another salesman that I'm leaving b/c I'm tired of sitting around clueless. Gary then appears with the paperwork that still reflected the $250 fee. After I point it out Gary says his mgr would not remove it. The fact that Gary tried to sneak the fee past me combined with his awful service was too much. I thanked him for his time and went outside to leave. Another salesman came out to ask why I was leaving. I decided not to complain about Gary and blamed it on the $250 fee. After a few minutes I decided not to let my frustrations get in the way of buying the truck I wanted. While waiting to finalize the paperwork I noticed the truck had been moved and now has mud splattered on it. Gary says "I hit some mud no big deal". (Uh that's my new truck, It's a BIG deal!). I ask if someone will be cleaning the truck before I take it home. Gary says all the cleaning guys are gone. I offer to bring it back tomorrow to be cleaned and he says no, "I guess I'll clean it up some". (I had been there for hours why wasn't this done before the cleaning crew left!?). Finally the sale is complete and I am ready to learn all about my brand new truck. I go outside and Gary is no where to be found! The truck had been sprayed with a hose and tire shine thrown on half the wheels. I felt absolutely cheated, anyone who has purchased a brand new vehicle knows that the feeling you get when driving it off the lot for the 1st time while it is the cleanest it will ever be is what makes taking the depreciation hit of buying new worth it. In spite of the horrendous experience I had at Jake Sweeney, I had managed to enjoy my new truck. Until the day I opened the passenger door and saw a sticker slapped onto the PAINT of my BRAND NEW $60k TRUCK! The sticker says "Sold by Gary Reed" and is STUCK to the paint. The last 5 vehicles I have purchased have been GM made. When I purchase a vehicle I need to feel confident that the manufacturer will stand behind their product and in order to reach the manufacture I must go through a dealer. I no longer feel comfortable that I will be protected in the event that something goes wrong with my vehicle. This poses a significant problem when I am also forced to spend another $85,000 in modifications so I can drive it to work and continue to be a productive tax paying member of society. This truck is a lifeline for my family as I cant just go out and rent a car if there is an issue. Therefore, I certainly cant afford to be at the bottom of my dealers priority list when I need them most. Growing up in Cincinnati, the Jake Sweeney brand used to mean quality and safety in buying but not anymore. The only thing I'll remember about buying a GM vehicle from Jake Sweeney is that I was nothing more than appointment # 6 on Gary Reeds schedule and after you hand the money over you are on your own.

I was approved for the loan however, they were unwilling to negotiate a offer that was reasonable. Also, upon arriving at the dealership, the car/van I wanted wasn't at that location and the salesman had to go get it. Waited 15 minutes before even seeing the car. Would have been nice if the salesman would have been prepared.