Borcherding Buick GMC

Reviews

4.3 out of 5 4.3
36 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 9, 2018

    I just wanted to say that I have owned other vehicles and had to go to the dealer for services time to time as well but I have never experienced such a... great services on the process before! Outstanding Customer Services, Facilities, I was impressed even the kids play area with books , fun game table!) and of course, the time I had everything taking care of! I would definitely recommend to my family and friends to own or lease a car from This Buick Dealership, I am very happy with my car and I will stick with them!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    November 9, 2018

    All went well. I was sold many services, including tires I had not planned this visit...since the re was a $200 rebate. The service representative escorted... me to the cashier and handed her the service invoice. I presented my credit card to the cashier and the service representative presented me with the mail-in rebate paper with a copy of the service invoice. All I had to do was complete the form and mail it in. HOWEVER...THERE WAS ONE PROBLEM...THE CHARGES HAD TO BE PAID WITH A GM CARD...SO I WAS NOT ELIGIBLE FOR THE $200 REBATE. I believe this is false advertising and an example of "bate and switch" sales tactics.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • March 14, 2014

    Borcherding has an excellent sales staff and service department. I have purchased new and used cars there. The service department people have been there... as long as I have been bringing my cars in. They always know needs to be done and are easy to talk to.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    August 27, 2018

    Our sales person Nelson was great!! We will recommend Borcherding to all of our friends.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 29, 2018

    We could not have been treated any better by Borcherrding.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 22, 2018

    I dealt with Salesman Dennis. He did a wonderful job and I enjoyed a smooth purchase. Would definitely recommend the dealership and Salesperson. I was... less than impressed with most of the GM dealers in our area. Borcherding got it all right.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Joseph, Thanks for highlighting some of our staff who helped make this such a great experience! We strive for 100% satisfaction, and it is great to se...e you had such a positive experience at Borcherding Buick GMC. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

  • 4.0 out of 5
    June 18, 2018

    They worked with me to get me upgraded to a more up to date vehicle with less miles

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Marvia, Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you... need service or another vehicle! Your satisfaction is important to us, so we want to sincerely thank you for choosing Borcherding Buick GMC and we hope to see you again soon!

  • 5.0 out of 5
    April 25, 2018

    My wife and I have been car shopping for a while. We have been on all the car website's looking for month's. We were pre-approved through our credit union,... so once we finally decided on what we were going to purchase all we had to do was find the perfect vehicle and price. I spoke with Tyler Grove and told him what we were looking for. I asked him for an out the door tax, title, fee's ect and it took Tyler about 15-20 minutes to call me back with the total out the door price. I asked him if the car was available and if there was anything we needed to know about the car before we drove an hour to look and test drive to find out there was a problem. Tyler went out and walked the car and I felt as if I was looking at exactly what he was describing. This may seem over the top but reading many reviews on other dealerships websites about unhappy dealings, this seemed reasonable to me. When we arrived at the dealership we were greeted promptly. Tyler went with us and looked the car over, took it on a test drive and was very pleased with the vehicle. It took about 30 minutes to get our buyers agreement and do the paperwork. This has been the first vehicle we have purchased in several years and could not be any happier with this purchase. I would highly recommend you see Tyler and doing business with Borcherding.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 12, 2018

    My experience was amazing. I only had to wait less than 30 minutes and understood everything I needed to know about my Buick excellent service from my... mechanic Joshua. They also washed my vehicle when everything was done! I couldn't have chosen a better place from my Buick Enclave.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Angel Branigan, we are so pleased you enjoyed your visit to Borcherding Buick GMC! We sincerely thank you for the positive review, and look forward to... seeing you again soon!

  • 5.0 out of 5
    March 7, 2018

    Very good experience. Everyone was straightforward without undue pressure.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Donald K, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

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Borcherding Buick GMC

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