Columbia Hyundai

Frustrated with long service wait times. My car continues to break down and I’d like to have it towed there for the repair but they say I can’t do that and the earliest they could see me was in 2 1/2 weeks. Of it’s a hybrid issue so no other repair shops will touch it. So glad I won’t be purchasing another Hyundai vehicle. They did a good job on other repairs I’ve had in the past so maybe it’s because my car is paid off. Either way no longer impressed.

I'm so excited how they served. Thanks for help me changing my cars tire and I recommend other people to this is very good place 👍

Absolutely no pressure. Just kind customer service. Whether you are in a rush, or just getting started, we recommend this dealer.

We purchased a 2020 Palisade from Columbia new and were satisfied with the experience. Told them they had a customer for life with the way we were initially treated. Ordered a another Palisade last October 2022 with the understanding it would take several months to be built. Found out in early July 2023 the car has not even been started being built. We purchased the extended warranty on the 2020 Palisade and took it in for a service check. They found a front end issue and ordered the parts to fix it. When we went to pickup the car we were told they initially ordered the wrong parts and installed them. They said because of that we would be required to pay for the repair. At that point we made it clear that Columbia has lost a customer for life! Buyer beware!!!

The 'Check Engine" light on my '22 Tuscon continually came on in spite of previous sensor replacements. The service manager took the car in for what was likely going to be a timing belt replacement. The mechanic found a chewed wire, replaced it, and the car is now fine. The service I received was responsive & courteous, but I am concerned that the Hyundai Motors Corp. does not allow its service departments to completely diagnose and fix the source of the trouble the first time. This limits all mechanics to fixing the symptom, not the cause and results in repeated service visits, loaner cars and frustrated owners. BOTTOM LINE: Great tech service (each visit) from Austin and his team. Poor philosophy on the part of corporate Hyundai.

I have leased 2 vehicles from Columbia Hyundai and got excellent service from the salesman, Julio and the service department!

Not only is the service department non-communicative but the lady who schedules is extremely rude. She says they are booked for a month and maybe longer and acts like you are just another burden. When in service prepare to wait days and you only hear something IF you call in. Their customer service is pathetic. Save yourself a headache and find someplace that wants your business.

I see that all reviews here seem to be negative but it is now 2023 and hopefully things have changed. I have nothing but good to say about my sales guy Dean Tower, at Columbia Hyundai. I purchased a 2022 Hyundai Tucson and he was very helpfull and informative also helped me set up the system which nowadays can be very confusing. I would recommend him if you need a sales guy.

No matter what I have done at this dealership, it always ends in an unsatisfactory fashion! The last even was when I returned car to service due to recall by company. First they were suppose to call me WHEN the item needed was received so that the recall could be addressed. After over 2 months I finally called them and they said indeed the part had been in for some time, but the dealership had AGAIN failed to call me. So I set up to have my car there for first thing in the AM(left overight at garage door). I told them that I definitely needed the car by 2 PM, they said no problem! I called once in the AM to check and they said it was in process. I called back at 1:30 PM and learned that car had not even begun the repair. I was furious, but as always it makes no difference!! I would recommend NOT buying a car here just because the service sucks!

Tyler advised a Transmission Fluid and filter change in our 2016 Tucson SUV at 75,000 miles to eliminate a slight shudder. We thank him for his knowledge and insight. Service Advisor Holly Roark was extremely helpful in getting our service performed on time. She is smart, professional and customer friendly