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Cheap and Terrible Customer Service
Exceptionally rude dealer. Went the to look at a 2021 sedan. Sales guy showed no interest in helping us! Was unwilling to locate the vehicle we wanted to see and was extremely dismissive. While we were there another couple walked out due to the rudeness from another sales person. Surprised this place even is able to sell any cars.
Diagnostics showed miss fire in one cylinder (I was told). So answer was $400 FOR CHANGING SPARK PLUGS?!?!?! I WAS TOLD IT WAS "LABOR INTENSIVE", BUT STILL...?
Area Developer - Anytime Fitness
I purchased a used 2014 Toyota Highlander on June 30, 2018. About 2 weeks later the front bearing went bad and they will not cover it with the 3 month/3000 mile warranty. They do cover some wearable parts and claim they cover the front/rear axles and the brake assembly. Also, their warranty states what it does not cover, but it doesn't list these parts. I just spent over $27,000 on a vehicle and the part costs a little more than $100. Come on guys, this does not make me feel good about my purchase. They say they are all about relationship and taking care of people. In my first instance when I asked to get help, they said sorry we can't help you.
Excellent overall , bought my Hyundai Ioniq and they have great cars , also they work with you and you?re preferences
Worth the drive
Craig was our salesman. He did everything to make sure we left happy, walked us through the entire buying process, told us everything we needed to know about the car we were purchasing & never once showed frustration. There was some back & forth with the sales manager on the price but Craig went to bat for us to make sure we were happy. Worth the drive up to Cincinnati.
Bad experience- would not go again or recommend
They quoted a price one day and went back on their word the next day when they realized we were interested. The sales manager was arrogant and did not even come out of his office to meet or greet us.
purchased 2017 Acura TLX
I had a very pleasant buying experience for my first Acura TLX at this Columbia Acura dealership. Although my son-in-law Jeff helped me did the initial search for a new car and pricing, he had high recommendations for both the 2017 Acura TLX and Sales consultant Mr. Gary Berner. It proved he is right. Gary's professionalism and follow-up on all details impress me a great deal, gave me an excellent impression on Acura and the Columbia dealership.
I just purchased a Acura MDX 2017 in Acura Richmond automall with Philip Tang ! He provide great and excellent great customer service I have ever seen ! He is such great sales person who is Very patient and helpful ! I will strongly recommend him to anyone who need to purchase a car ! ?
Repeat buy for Acura
our salesman was Tony Gates and he was great. No pressure, very nice to deal with. We would highly recommend him for anyone purchasing a car.
2017 MDX. w/ Tony Gates
I can honestly say I have never purchased a car that was easy and didn't leave me feeling wore out and frustrated until this past week. Tony Gates was a pleasure to work with. Straight up honest with his numbers. I will have no problem referring friends to him for their Acura. Thank you Tony.